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    T C Hayes

    3.2 (5 reviews)
    Open 9:00 am - 6:00 pm

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    Domestica UK - Domestica

    Domestica UK

    (8 reviews)

    If you read the one star reviews of Domestica on here you'll see some recurring themes - terrible…read morecommunication, no callbacks, misleading and outright false information given. That's absolutely been my experience when over a 12-week period they failed to fix the malfunctioning fridge they sold me despite countless phone calls from me, countless promises from them and endless buck passing to the fridge manufacturer. I ended up having to do Domestica's job for them by phoning the fridge manufacturer myself - a process that took several days as they are in the Domestica mould of ignoring the customer and refusing to take responsibility for their own mistakes. When, after pressure from my letting agent Robert Aston, they finally replaced the fridge it was with an inferior model - a move that really sums up their contempt for the customers. Domestica's customer service is beyond horrific. They are lazy, arrogant and inept. Words cannot adequately express how badly you need to avoid this vile grubby company.

    Domestica is a spares, repairs and appliances shop. It doesn't have the same attraction as the…read morenightlife does to those who are from outside Moseley, but it is appreciated by locals. On the day I needed some, ahem, vacuum cleaner bags. This is hardly retail therapy, so what do I want from the experience? Simply this: The right bags, at a reasonable price, with a friendly service, and the re-assurance that the sales person is knowledgeable enough so that I had the confidence in him that he bags I bought were the right ones. And I get it. You can't ask for much more than that! But don't trust them with repairs, or your time. I 'phoned in for someone to fix my washing machine two weeks ago. I've waited in on three separate days now when they've said they'd be coming. They've said they'd call to give specific times, but they haven't. Not a mention of sorry!!! Two weeks without a washing machine and having to do handwashing. Terrible customer service, so I can't recommend them. 18 months later... It seems I'm not alone in finding Domestica to be shoddy in their timings and arrangements for appointments. A friend has just let me know that she's having similar problems: Vague times, no-shows, and general flippancy. Apparently washing machine manufacturers are referring owners of machines that break within guarantee time to Domestica-Maybe they should start looking elsewhere...

    The Depot

    The Depot

    (2 reviews)

    "You've tried the rest now try the best!" encourages the italicised shop-sign above the Depot on…read moreBearwood Road. I'd not tried all the rest before I tried the Depot, but afterwards I certainly didn't feel like I'd tried the best. Nor do I feel like the Depot is trying its best. Wild comma-less claims aside, it appears to be the sort of shop that knows what it does, does it pretty well and asks for nothing more than enough custom to keep going; and more power to 'em for it. What the Depot essentially is is a place where you can buy various bits and pieces for the home. I'm sure you recognise its sort even if you've never been there, perhaps even if you've never read this review. It's the sort of shop where you can walk away with a mixing bowl, some rawl plugs and a Michael Jackson mirror, all for about a tenner. There's a lot of these kind of shops in this part of the world (I'm thinking Bearwood, Smethwick, Oldbury, West Brom - West Brum's equivalent of New York, London, Paris, Munich?) and the Depot, whilst serviceable, has little to make it stand out. It's the kind of place to check out if you need something, but not the kind of place you'd make a special effort to go to.

    Last Sunday I bought 50 pack TDK DVD from this shop. Shopkeeper told me I asked too many…read morequestions. He charged me £ 12 for it, price on checking was £9 an over-charge of £ 3. This is disgraceful. This shop keeper is dishonest he did not even offer to give me a receipt Daljit Dodd

    T C Hayes - appliances - Updated May 2026

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