I'm going with three stars instead of two because everyone has their inconsistencies or bad days…read morebut our visit was disappointing compared to the more glowing consensus rating and here's why...
The restaurant has a nice, open concept, a bistro feel that one would expect from the other reviews and their strong coffee culture. We arrived at 12:48, so the end of lunch hour on a Monday and were promptly seated at a two top window seat. Except the orientation of the table was one of us looking out the window and one looking into the restaurant, perpendicular to the window. Not a big deal, but I've seen parallel to the window table seating with both able to look out the window and optimizing that space work much better. There was a bottle of still water and two glasses on the table as their standard practice, nice touch, especially since we had just walked 5 miles of the Virginia Creeper Trail.
So, we had researched where to eat in town and felt we had earned a few extra calories and this restaurant had high reviews, so it was our number one selection. We were seated within a couple of minutes we had menus and our order was placed.
We were informed though, that they were out of the special of the day, the grilled cheese. Now, I wasn't planning on having a grilled cheese, but immediately I began to wonder, "how does one run out of a grilled cheese" and also I wondered why would you tell me about a special that I didn't know about if you had just run out of it? I wasn't the only one, I overheard a nearby table ask the same thing. Turns out it was a grilled cheese with apple butter and steak. Sounded pretty good, but it probably shouldn't have been mentioned so that I wouldn't want one.
Instead, I had "Your Rabbi's Favorite Reuben". Each sandwich on the menu comes with a pickle spear and chips or you can upgrade to fries for +$4 or truffle fries for +$5. So I ordered truffle fries. But they didn't have truffle fries, would I like Parmesan fries instead? No thank you, just the regular fries. And a water.
My wife had the chicken salad sandwich with regular fries and a Diet Coke (8 ounces or so in a glass with ice). Which it turns out we were later informed no free refills on the Coke.
In my many Reuben reviews, I always note that whether it's a fancy restaurant or a dive, if you can't at least beat out Arby's version, you are in trouble. The first half of my Reuben was okay. Warm throughout, not soggy on either side (a soggy underside is often the Achilles heel to many a Reuben) and was on marbled rye. Portions of components were all represented but not the "best Reuben ever" level or "lots of meat" as reported in other reviews. It was above Arby's, but not by much. It even looked just like Arby's version. It did have a better and more buttery toasted crunch on the bread, both sides. What was wild was biting into the second half of my sandwich, having eaten the mediocre first half. This half had significantly more meat, and you could tell that the meat was not pre-sliced but likely cooked on premise. Is this even the same sandwich?While notably better than the first half, the overall inconsistency of the sum total was disappointing and it was still just a "good" Reuben, as one in a field of many. I wound up just eating mostly the inside components of the second half, since it just wasn't exciting.
The fries were an absolute fail and a disappointment. String fries that may have been under the warmer since start of lunch service. You know when a buddy orders a fast food meal and maybe your driving together in the car and finally after he eats all he wants and there are some left over fries that have been in the bag for about 45 minutes, but you eat some anyway? You've done it, admit it. Well that's what we got. Most of them left uneaten. They were terrible.
My wife reported the chicken salad sandwich was good.
Total bill was $50.53. I left $60 to cover tip.
Unfortunately, when a restaurant is overpriced for the value, that extends to the tip too. For $30 per person, our expectations were higher and were not met with this visit. Plus, maybe for that price, one refill on the Diet Coke might be acceptable?