After our first trip to the Northeast RV and Camping Show, we sat down to lunch at Wood 'n Tap. The…read morepeople beside us saw our million brochures and said you should go to Custom Camper. So we did, and we'd do it again. CC let us look through their RVs up close, and the salesman was there to answer questions. After we bought, we had a 45 minute guided tour of our new mini-home, including pump verses water hookup, how to empty tanks, and filters, oven vents, you name it. Five years later we still love our li'l home from Custom Camper. They have new and used travel trailers, small to huge, they service RVs, and have a supply shop on site. They also still carry the (current year) RV we bought five years ago. It's not the largest lot in Hartford, but it has range and quality, still. We'd go back there again, and someday we will. When COVID has become a thing of the past, it'll still be fun to visit them at the RV show again.

Great place to do business, bought a Flagstaff TT from them at the Hartford RV show and have never…read moreregretted it. I have only had it in a couple of times for maintenance and they have always fixed every thing and quickly. I once had a problem with my wiring that I worked on myself and when I called them they walked me through what to look for and we were able to solve the problem on the phone. I highly recommend Custom Camper.

New WARNING ‼ DO NOT purchase from this company. The GM…read moreVictor will lie to you when work has been done to a vehicle that he will not release to you. He will tell you that they did not know about any DAMAGE done to their vehicles prior and tell you that he won't do anything about it. This GM Victor is worse than the ones at Camp world. This is your warning to save you money and a lot of trouble. I was also promised for the owner to contact me, and of course, this was never done either. They replaced all the vinyl inside the camper, and then claims it no work has ever been done, then calls me back and says he spoke to the previous owners which we asked for at the very beginning and they said that they just decided to replace the vinyl due to a scrape in the floor, which is not true because it's replaced through the entire camper BEWARE!

Very lucky I found this place! I was traveling on the road in my RV when the windshield wipers…read morestopped working, intermittently coming to life when on a rough road. It was clearly an electrical issue, but wasn't a fuse or loose wire I could locate. It also was pouring rain at the time, a miserable combination. After calling around I chanced on Crawley RV, which happened to be just 15 minutes away. They were great! They happened to have time to look at my rig, and in a couple of hours of waiting in their comfortable waiting area, they not only found and fixed the problem (sheared off ground wire at the wiper motor) but did a much needed oil change and inspection service at a reasonable rate. Lastly, I bought some random parts I needed, and they were considerably less expensive than Amazon. When I had difficulty changing some just-purchased wiper blades, three folks came out to help me, and one realized they'd given me the wrong part and replaced it with the correct one. All in all, they were prompt, competent, super nice, reasonably priced, and they got me back on the road quickly. Couldn't have asked for more.

I went there in January of 2024 to order new canvas for my pop-up camper. On February 10th I handed…read moreover my old canvas and $1800 dollars with the understanding that they would ship the canvas to a third-party company, and it should be done in 8-10 weeks. 10 weeks later I start calling and emailing almost every day with no reply. Finally get an email that the third-party company is backed up and it will be another 6-8 weeks. I started calling 6 weeks in to get an update and again got no reply. Then, out of the blue, the third-party company calls me directly and tells me that they are ahead of schedule and are ready for me to ship my old canvas to them and receive payment. I explained that I already thought all of this was taken care of by TOTH RV and they had no record of them, they only had the order under my name when I never even spoke to anyone at this third-party company. Now I'm scrambling to find out what is going on before they cancel my order for not supplying the old canvas. I called and actually got someone on the other line that said someone would call me back by the end of the day. Guess what, no phone call. I called at 3:30 pm and the machine picked up again! Are you kidding me!? This should not be this difficult. It's really unfortunate because I have dealt with them in the past and have friends and family that have had good experiences as well, but obviously the service has gone downhill. So much for being on top of it!

I purchased a used RV on 9/16/2017 using my credit cards. The dealership (not a financing company)…read moreput a lien on the title when they registered it for me. When DMV sent out the title, it went to the dealership. I have been trying ever since to get this corrected. I have the purchase order and the credit card statements showing that the dealership has been paid in full. Most times I call, it goes to voicemail. I have spoken to a woman named Tracy that is very familiar with the situation. She continuously makes excuses as to why I cannot come get the title and the lien release. She says she is going to go to the bank and check the safe deposit box and she will get back to me in a day or two. Then she dodges my calls. I have a text conversation where she admits to knowing the lien was put on. I have asked repeatedly for the release of lien letter and she is refusing to issue it. I have also asked for the $25 fee for the replacement title which she refuses to pay.

Below is the reply to my original review and my response to them…read more Ryan - we're sorry this situation became so frustrating for you, and we appreciate the opportunity to add a bit of clarity. The pre-owned camper you selected was clearly presented and documented as an "AS-IS" unit and the purchase paperwork reflected that at the time of signing. When you returned to take delivery and opened the slide, there was some visible water on the floor and a trim piece. Our sales manager had it wiped up and inspected the area himself and did not find any signs of structural damage, but we understand that this raised concern for you. We offered to take a closer look and address any potential sealing issues to give you more confidence, even though the unit was being sold AS-IS. From there, the conversation shifted to a different, newer unit at your request. We worked to present options, but as discussed, a significantly newer camper comes with a very different price structure, and we were not able to align those numbers with the payment you were hoping for which is understandably disappointing. Our goal is always to be transparent and reasonable throughout the process, and we regret that this experience felt otherwise from your perspective. We do wish you the best in finding the right RV for your needs. some very interesting facts missing from your response. The first is that I was never given the chance to fully inspect the vehicle prior to doing the bank paperwork. Then the day when I came in to do the bank stuff I was not able to do a full and complete inspection of the vehicle as it was not made available for me to do that inspection. I understand what "as is" means. As does the lawyer I spoke to. If I had the chance to fully inspect that vehicle on the day we did the paperwork and then showed up three weeks later to find water inside legally I'd still be in the right. But morally it might be a different story. But that is beside the point because as I stated, I was never given the chance to completely inspect the vehicle. Nor did I check the box on my contract stating that I was given a chance to fully inspect the vehicle. Why? Because I had worked it out with the sales person that since I could not inspect it that day, then when I came to pick it up finally I would have the chance to walk through it and make sure everything worked. Make sure everything worked. Here I'll say it one more time. Make sure everything worked. A camper that leaks is not a camper that works. And what your manager said to me was that he could have no idea where the water was coming from and he admitted to me that his offers to fix the liner on the slide might not be where the water was coming from and may do nothing to fix the issue. Btw. The leak was bad enough to swell wood. I think you need to sit down with your sales manager and sales people and get the full story about this because they seam to have left out a few important details. Either that or you're ignoring them. I never took possession of that vehicle. I never gave you my trade I never gave you my title. It was never registered to me and I never left the lot with it. I never signed that I had inspected it. And I was promised a full inspection before finishing the registration and driving off with the vehicle. Your company easily could've rolled back that deal. And I could've gone elsewhere. But I decided to give you all the benefit of a doubt and reach out with an olive branch telling you that you did have something on the lot. Let's find a way to make it work. Instead they unlawfully tried to keep the first deal alive and in doing so their offer to me for the other camper on your lot was this. To take a vehicle that I hadn't even driven off the lot in or registered to me as a "trade" and at the end of the day if I had taken the deal you so. "transparently" laid out for me. I would've ended up shelling out a $6000 trade and $14,000 in cash to walk off the lot with a $24,000 camper. With a payment of $150 a month for 180 months. Making almost $6k of my money disappear. And you would have still been left with not only my trade. But the original camper you tried to sell me which hasn't lost a penny of value due to our deal falling apart. If fixing it was really that easy you could do it put it back out on the lot and have it sold fairly quickly. If fixing it is not that easy and now it needs to be wholesaled. Well that looks much more like your dealer knew about the leak the whole time and was trying to hide it from me. It was pouring rain the day we did the paperwork and seeing the leak that day would have been easy. Interesting coincidence.... I will be meeting with my lawyer on Friday and sending you a letter directly after that. I am hoping that you will do the right thing and just unwind the deal. That way we can avoid me having to go to the Department of consumer protections. Thank you.

Steven was excellent--prompt, honest, and went above and beyond throughout our entire 5th wheel…read morepurchase. Both Rob and Steven took the time to help and teach me how to properly hook up and unload our 5th wheel from our truck, which was a huge help. Steven also went in-depth showing my wife and I how everything works on our 5th wheel so we felt confident before leaving. Highly recommended -- Hemlock Hill RV, and especially Steven and Rob, made this a great experience. THANKS GUYS!! We love our new 5th wheel camper!!!!

I called to make an appointment for a possible repair and this gentleman took a lot of his time to…read moretell me how fix my problem over the phone instead of making a house call saving me money. I highly recommend this man for information, or a repair.

From the owner: Looking for RV parts or mobile repair services, you’ll want to contact My RV Guy. My RV Guy is…read morededicated to helping clients enjoy the great outdoors. RV inspections? My RV Guy does that. RV Orientations? My RV Guy does that. RV Insurance Estimates? My RV Guy does that too. You can be confident that you will be purchasing great products and services for your RV at fair prices from someone who knows you matter. My RV Guy, “Everything you need for your RV.” *For online booking please choose the minimum Hourly Rate or corresponding service in addition to the Road Service Fee.

5 stars isn't high enough. I called after my black tank clogged. They told me to come in right…read moreaway, they spent over 2 hours cleaning out my tank. My service dog ‍ and I were very comfortable in their lounge area. I've used 2 other RV repair facilities in Massachusetts and Connecticut that couldn't handle simple repairs. I will definitely coming back to Long View again.

Made a big mistake buying RV here service dept very rude had better service from dealer across the…read morecountry that I didn't buy my RV from They couldn't fix a warranty issue told me I had to come back in spring made appointment then they take walk ins ahead of my appointment

Stay away!! This guy is a big rip off…read more They add time to your work while working on other rv's. Also they don't know what they are doing. I brought my motor home to adjust the slides and after two trips and 600 miles of driving and a 900 dollar bill . The slide is worth than it was before he started. And Dave jr blamed the manufacturer.

Dave's RV Center in Danbury, CT completely restored my faith in what true customer service should…read morebe. From my very first email to the moment I left, Dave Jr. treated me with genuine care, respect, and professionalism. He not only fixed the issue I came in for, but also diagnosed and took care of a few others, ust because he was paying close attention. This is a family-run business of 56 years, built on integrity, pride, and kindness. I only wish I had bought my RV from Dave to begin with. Even though I travel full time and won't be in the area often, I will absolutely make the trip back for service. If you're thinking about buying an RV, go to Dave's, you'll be treated right from day one, and you'll never look back.

Excellent service from Pete's RV. The maintenance was done within the quoted time frame and under…read morethe quoted cost. The staff was friendly and answered all of our questions without hesitation. Mark Lacienski was a pleasure to work with and Bob McCarthy went out of his way to answer my questions regarding everything from my fifth wheel hitch to the camper stove. In Parts Sales Valerie Tracy was very helpful and friendly. Pete's RV is a company I would trust to work on my RV in the future

Purchased a used RV there in April. Unit was delivered last week, NO KEYS. We cannot secure this…read moreexpensive trailer! Daily calls and emails to the CT Pete's RV, still waiting to receive "a bunch of keys to try out to see which one works" or the actual keys. Let's see how they rectify this extremely frustrating situation. Maybe I will change the rating if I get the keys.

What great place. Leaving Campingworld at the other end of side of the street frustrated, Diederich…read moremade our day. It shows what a family shop can do that Campingworld can't. My RV step was bent and we could not close the entrance door. Campingworld wanted me me to unhook the RV. Why? Can you pls first come and have look? No! Why not? Well have a nice day and we left. They also tried to sell me a new step (400$). Complete BS. So we went straight to Diederich's RV Mart. The owner came with us and with a little block of wood and a little wiggling and bending (carefully) he fixed in 5 minutes. He didn't want any money for it either. Well that's not me, service is something you have to live off so I gave him 40 bucks. I couldn't be more happier. Thank you so much. And Campingworld, you want to make money? Provide service!

Diederich's is great. They are always friendly and able to assist, event with last minute stuff…read morethat can often come up before a trip. Just recently they had our water heater fixed in about an hour and that was without a prior appointment, they were very accommodating, fit us in and got us back on the road.

Great Service ! I had a new travel trailer inspected and set up for use he was very helpful went…read moreabove and beyond will definitely use again

From the owner: Repairing your camper at your home or at a campsite Before…read moremaking the big investment in a camper make sure you get it Inspected by someone you can trust! Winterization and Preventive Maintenance is available