I bought my 2007 Jeep "as is" from a dealer and took it to Redmans for complete checkout. Heads up guys: THE DIAGNOSTIC FEE IS NOW $277. In my case episode with Redmans, I paid the $277 twice and figured they were charging about $1,000/hr for a 15 min. "look-see". The "as-is dealer had installed the wrong plugs which were too short and carbon built up in the treads which Redmans did not clean out before installing the new correct plugs (16 plugs for this 5.7L Hemi engine). Using a thread chaser to clean out the plug thread is a routine procedure they should have learned in high school autoshop 101! But the Redmans mechanic who installed the new longer plugs torqued them down to the point where the built up carbon prevented each plug from seating properly. When I brought the Jeep back for continuous misfires caused by the "finger tight" plug installations, Redmans did other expensive unnecessary repairs and the misfire problem got worse until the #6 cylinder plug striped the few threads hold it in and blew out of the head and through the coil. Just about ruined the whole engine.
After failure by Redmans to resolve the matter fairly and professionally, I started a case with the CA State Bureau of Auto Repair. This ended up in small claims court and I won hands down March 2020 with a $3,700 judgement in my favor for the Jeep engine damage. Erik Redman had no creditable defense, but has now continually avoided complying with the judgement for fair and lawful payment to me.
As this posting is removed, I will keep re-posting! Yelp's lowest 1 star rating is too generous in this case. Redmans deserves a -5 for their shoddy work and non compliance with the court judgement. read more