A while back got my car towed. They stole my GPS from my car. When I went back to confront them about it one of the employees looked nervous upon questioning but pretended he didn't know anything. The only reason they have 1 star is because the secretary was nice. read more

I had family members visiting the DC area from out of town who needed a tow truck and we were referred to Redman. They had a great experience (as "tow truck experiences" go, all things considered). The thing that made the difference was their driver, whose name they can't recall but apparently he's from Alberta Canada. Anyways, the guy was incredibly nice and honest--gave them some straight-shooter advice regarding auto shops in the area, and got the job done quickly. We appreciated this enough to A) write this review and B) give them a call to deliver the feedback over the phone. read more

The dad was involved in an accident a few months ago and taken to the hospital so the police called this company to remove the car from I-395. We called to pick up the car the day after...and their towing price was ABUSIVE. I have used towing companies before...not close. Theoy obviously take advantage of the situation. BTW, they woman there said that it was the "contracted" rate with FFX police...BS! I called the police and there is no such "contract" rate. Very difficult people to deal with. Stay away if at all possible. read more

My non-running car needed to be flatbed transported to the service station. Robbie from Redman provided On-Time, Professional, Courteous service -- at a Very reasonable price!! Thank you!! read more

Unfortunately, I had to use the towing. I was on the news for the awesome backup I caused on 95 though. Never thought I would have so much fun being towed though. "John Boy" is a virtuoso of towing. His talent and passion for his work is evident. He loves his job and I know the history of Redman and all the services that they do. I was engaged throughout the whole trip with amazing stories for my whole trip down to the repair shop. Also, not a scratch on my vehicle and I am sure "John Boy" would not have been able to treat it better even if it was his vehicle. If Mr. Redman reads this. You have a good one in old "John Boy" there! read more

Horrible customer service rude. Was very upset when I asked him to tow it to my shop. Refused to To location that I specified. And got mad when I said I would call a different tow company and that I told him on the phone where I wanted it towed. read more

Used them when my truck wouldn't start. They came earlier than estimated which is always great. The guy they sent was very professional and extremely nice. It was raining and really cold but he didn't rush he just did his job. Great professional business. read more

I am beyond upset with the way this company handles customer interactions so badly that I signed up just to make this review. DO NOT GIVE YOUR MONEY TO REDMANS! These people make more than enough towing for the county that they don't need your service. Look at their wonderful, always sparkling, brand new trucks. They completely victimized me and robbed me of what little money I had to begin with. My untagged (non-running) vehicle was taken by Redmans towing and taken to their lot at what they said the police called them at 1, and they picked up the vehicle 20min later. I learned of this when returning and contact the police to find it. I finally get phone calls back from the police at 7pm telling me that the vehicle is in their lot. So I give Redmans a call and it just went downhill from there. A very rude man tells me that because it's after hours, (6pm is their cut off), that I'd not only be paying for the pickup, but at the very least for the after hours pickup. My vehicle being there is already costing me $210 to start. The after hours pickup being another $50. I decided to hold off on that and pick it up the following day. Next thing they don't tell you is its on 24 hr periods. My car incurred the next daily charge at 1pm. After getting out of work in the evening, calling back to Redmans to discuss getting my vehicle, a real sour woman was on the phone this time. She informs me the charges are now $320, and that I cannot get my vehicle out because it's unregistered. I asked her about a speedy response time for the cops in comparison to when I need a tow, it always takes at least an hour. She then claimed that they are emergency services so they get priority. Yes, my non-running vehicle is an emergency. I called them thieves, and she laughed and scoffed "well yeah". I cursed her out and she hung up on me. At this point, it's 4:45 in the evening and I have no choice but to run to the DMV in hopes to get there before closing, just making it in the nick of time. I get out of the DMV at 6, and obviously I'm now into Redmans "after hours". I get there to get the ball rolling to get my vehicle out of their lot, and have to wait 2 hours for someone to arrive. Marc was a nice gentleman, and had my car back home in a jiffy. But just him, he's the only good apple I saw in that rotten tree. All in all, under 18 hours in their lot cost me $495 without having to go to the DMV. There's a special type of karma that's going to come to these people. I implore you, do not give your money to Redmans voluntarily. Do not support these assholes. read more

These people need to be educated and trained on customer service. There were a few nice ones, but one of them was low budget and extremely unprofessional. I will be contacting corporate and reporting the stuff who you an catch nodding off on the job. read more

Don't waste your time going there. They don't deserve the business. Worst customer service. Their drivers are extremely rude.

Very dishonest company that will rip you off. They will not give a price and will make one up at the end of the tow. Needed emergency tow, less than 10 miles to get off beltway to nearest shop and was charged $250.00. I do not have tow service with my insurance company, but learned afterwards your insurance company will still help you with tow service using their contracted prices, just out of pocket. If you need a tow, CALL YOUR INSURANCE COMPANY. THEY WILL HELP. I ended up towing the vehicle after the rip off artists REDMANS using a company through my insurance road side assistance. 30 miles to my residence for a quarter of what these dirtbags charged. CONSUMER BEWARE. DO NOT USE THEM UNLESS YOUR INSURANCE COMPANY HAS A CONTRACT WITH THEM. THEY WILL TEAR YOU A NEW ONE. read more

These guys are a life saver! My husband are were driving a large moving truck with a vehicle towed behind and when we got stuck they didn't hesitate to get us out of there and back on the road. They knew exactly what they were doing and arrived within minutes of me calling. read more

Terrible service. My car was taken there after an accident, they have a contract with Arlington County and it shows. A bunch of rude and lazy people with no regard for customer service. The worst, DO NOT USE THEM. read more

These guys are just scum bags. Wouldn't use them for any sort of business, just go to a real towing company.

Towed the car, had it for less than an hour, charged $240. Damaged the front bumper and denied it.

While stopped at a stoplight at 4 Mi Run the other day I wondered if Redman Towing was trying to CREATE towing situations. The ape in the 3500 series Redman Tow Truck deliberately stopped his truck an inch behind my bumper. Had he crept forward it would have caused significant damage. Was he high on something or just being a #%^&$##?? read more

They were friendly enough and upfront about pricing, but I am about 50% sure that, whether due to error or (worse) intention, the tow driver reversed the polarity while jumping my car, thereby blowing a fuse (and insuring the need for a profitable tow). read more

My car died in a parking garage and Geico called redman for help getting it to the dealer. The gentleman who came with an appropriate sized truck to get in the garage was named Moe, and he was wonderful. Efficient, easygoing, and kind. I would never expect to receive such wonderful customer service from a towing company, but he was great. I really appreciated the service provided and would recommend this company for your towing needs. read more

Very Good Experience with Redman's. I went to this towing company after my car was stolen and later recovered. I was not expecting a good experience after reading about others' experience with tow companies, but I was very pleased with my overall experience. From the moment I walked in the door until I left, it was a pleasant experience. One of the tow truckers was very nice to me and greeted me while the two behind the desk were busy. Since my car was stolen and it was in storage for a number of days before I found out about it, I had a large bill. I spoke to one of the managers to see if he would consider reducing my bill and to my surprise, he substantially reduced my bill since I was the victim of a stolen vehicle and he was compassionate. I was so relieved and happy that the manager reduced our towing and storage bill since it happened close to Christmas and as a result, I was still able to buy my kids some of the items on their Christmas wish list. Many of the workers were very kind and were willing to help us get our car started and our way. Unfortunately, our car wouldn't start so the tow yard staff were very helpful when we called AAA to tow our car home. While there, the same manager asked another worker to give a customer a ride to Western union so that she could get money so that she could pay her storage and towing bill. I thought that this was very nice of the manager to provide her with transportation to Western Union. So if you have to use a towing company, I would highly recommend Redman Fleet Services. read more

Had Redman move a couple of sea containers we purchased they showed up a moved them with no problems. Will use them again.

Okay, never in a million years did I think i'd be writing a complimentary review for a towing company, but here goes. I got a frantic call from a female friend very late one evening saying she couldn't find her car where she parked it in a residential area of Arlington adjacent to a commercial restaurant area. After driving down to pick her up we ascertained that her car was ticketed by Arlington County Police and had been towed to the Redman facility in Shirlington. We arrived there and at first the office/trailer seemed vacant but someone eventually emerged from the impound lot. He was polite and invited us into the trailer to conclude the car retrieval. The gentleman was very professional, courteous and congenial. His co-worker later met up with us and was also quite pleasant. They explained the circumstances (including the fact she had accidentally parked in front of some homeowner's grassy, unpaved driveway that was admittedly easy to mistake for a lawn). We paid up and they fired up and brought her car forward and despite the initial anger she had been won over by their collective charm (and that the 2nd guy was a bit of a fellow cat fancier and took good care of his stray and feral furry charges). Not the most fun-filled or least expensive way to spend an early morning but the experience was light years better than my previous dealings with contract towing companies. But then again it wasn't my car being towed this time! :-) Either way, not too shabby, guys. read more

High cost and very poor service. Redman's towed our Lexus from the road when our daughter was in an accident (police arranged tow for us). The tow went ok, but we found out later that they charge $300 for the tow plus a $125 admin fee and $50 dollars a day storage. In addition, when our vehicle was later declared a total loss by the insurance company, we coordinated with Redman's (with the insurance company on the line) to take the plate off when the insurance company came to make towing payment and pick the vehicle (Redman's would not let us take off plate earlier since insurance was paying bill). When we went to get the plate back, Redman's said that they forgot to take the plate off, but were arranging to get the plate back in a "day or two." We followed up three days later after they did not call us. After several calls (still promising to get the plate back), Redman later said they not only did not have the plate, but that they did not even know where the car was (despite telling me for several days that they were actively working it). Avoid this company if at all possible and if you have to use them don't tow vehicle to their lot. read more

Horrible service. I recently got into a wreck on interstate 95 and my car was totaled. It took 2 hrs for the sheriff to arrive, made a report and then called these "Redman Fleet Services" guy to haul my car. I was in the emergency lane and I was freaking out because it was like 9 O' clock at night and i had to be home before 8. The dude came, yes he had some sort of weapon in his car but i didn't really pay attention (cuz i was puzzled what just happened to me and wha'll my parents do to me). The dude had a bad attitude and was freakin chewing tobacco. He came up and like "OK, um... what do you want to do, do you want me to haul your car at our shop and get it fixed or what." I was like I want you to towe the car and haul it back at my place. He was like ok. and gave me the damn price quote. I had geico and no AAA. So, I had to pay out of my pocket. He told me $300. I was like what...? $300. He said "Fist five miles are free then it's $300. I was scrwed and didn't knew wht to do. I said ok, cuz i had no other choice he towed it back at my place and charged it on my dad's credit card. Later when he was took my car off the towe truck, i asked how many miles did you dorve. He said ohh sorry... i forgot to put on my navigation system on... what an asshole and wrote on the recipt 11 miles. Then he didn't had the machine to charge the card with so he placed the call at his office and took read off the numbers off the credit card. ASSHOLE... Never place a call to these basterds. And plz get AAA. You'll be happy with their personale. read more

its funny how all you have sob stories and pissed off views and some what negative reviews about redmans first of let me start by saying they dont go around preying on un-suspected customers who park in a lot and go across the street and get towed no they only tow upon police request so with that being said you either wrecked your vehicle and it was impeading traffic or you decided to ride around drunk or without out a valid virginia or state obtained license secondly most of everyone i every dealt with inside besides the fat blond chick in side have been very very pleasent and i can also say never had anything missing from my vehicle the police provide document which is called a pd-48 which list all prior damage to vehicle prior to towing and all visable objects as well so if theres was somthing missing in your vehicle its because it wasnt in your vehicle to begin with....so in short it easy to point finger and blame the towing company cause yes most expeirences with towing companies are unpleasant in northern va and generally when your standing in a towing company your allready have a bad day to begin with they are a necessary evil which in all reality they are just providing a service read more