I know everyone has been given them a hard time but my experience was great. Mohammed was assigned to my service call and showed up on time communicated while on the way and upon arrival. He was here and gone in less than 15min. read more

Tow scheduled for 4:45-5:15pm on a dry clear summer evening. Was lied to multiple times on the eta. At 9pm when questioned on location of tow truck dispatcher refused to give location and cancelled prepaid pick-up! Rude, incompetent and an utter failure of a service provider. No such thing as as service or quality! Steer clear from these idiots! read more

If I could post this review without giving stars I would. We waited 4hrs for a tow at 2a. The original ETA waa 120mins (okay cool). Everytime the tracker got within minutes of us time passed & no one showed i would call & they would say another 40mins, then another 30mins...after the 120min mark My thing is stop being so money hungry if you cant provide quality & sufficient service just say that. I will be reaching out to my bank regarding the charge b/c IMO you deserve nothing. read more

I'd give zero stars if there was an option. Shady & deceitful are a good start and probably all that needs to said, besides stay away, way better, honest and reputable towing companies out there, do yourself a favor call those guys, NOT Redline. read more

Recommended by Progressive told 75 minutes, waited 2 hours nobody showed, called Redline dispatcher, promised 30 minutes, 30 minutes later got a text saying 45 more minutes. Cancelled the tow and moved on, don't deal with this company, they have zero interest in customer service. read more

I gave them a star because they had a phone.....unfortunately I needed the tow and my insurance company recommended them but there will be no next time ! read more

Terrible service and people! Tried to tow car to the wrong location then wanted $120 to take it the correct location. Ended up leaving my husband and car in a very sketchy area because they did not confirm the address when they picked up the car! That should be the 1st thing they ask!!!!! Avoid with all measures not worth the headache and extremely rude, unprofessional, uncaring people that work here. read more

Absolutely terrible service. We called at 10:00 a.m. and by 12:10 p.m. nobody had shown up or even bothered to call with an update. When we called them, they first lied and claimed the tow truck had already come. Then they changed the story and told us to "give them another 20 minutes." Completely unprofessional and dishonest. If you can't provide basic communication or accurate information, you shouldn't be running a towing business. They are also charging $173.25 for a basic tow. Save yourself the frustration and call someone else !!! read more

I experienced one of the most HORRIFIC, RUDE and DESPICABLE customer service EVER, with the Tow driver and Omar who I spoke to about the service who then hung up while I was talking. I will be reaching out to my Insurance Agent. If I could rate the customer service on a scale of Negative 0 to 10 both Service and Customer Service would be a -10. Viewing the reviews for their services, saw the reviews of service and customer service have gotten horrible recently. read more

If I could give a 0 I would. I put in my request around 3 pm CST and they arrived at 8 pm. At that time, they wanted to charge me $95. I have had Allstate Roadside Assistance for years and never have I had to pay for towing for less than 15 miles. I cancelled that request and submitted another with a different company. read more

They knowingly provide false ETAs of 120 minutes and then keep pushing the eta out stating they have a high volume. They dont. They grab too many jobs and dont have enough staff to fill them. read more

Requested a towing waited four hours, an every hour it kept saying it's going to be delayed more and more. Ended looking up the review seems same issue with every1. Called progressive they gave me another delay in ETA when they spoke to redline towing. Ended up going to get reassigned with someone else bc we need to be at the shop at 5pm to be able to get car fixed on time.while I understand traffic and things happen this is more of lack of staff and poor service.do not use this service and I told progressive about bad reviews from everyone here. read more

If I could give zero stars I would. My tow request was put in at 9:14 am. I received a text at 9:28 saying approximately 28 mins. 45 mins later a truck calls and says another truck has to pick me up because they had the wrong address which makes no sense because the new driver never asked me for a different address. I was sitting on the side of 290 for more than two hours. The state sponsored tow services came by twice I had been there so long. I would have used them but they couldn't get me to a tire shop, just off the highway.It doesn't make sense to give a person a completely inaccurate estimation and repeatedly not answer a call when I try to find out how long this is going to take. It's extremely disrespectful and I bet they only do it to insurance claims versus a person calling and paying them for the tow. read more

I had my car towed by Redline Towing and the truck driver James Cooks was so rude and disrespectful i do not recommend this company to anyone. This company needs to be shut down. read more

Terrible terrible!! I contacted them around 6pm I was stuck on 95th right across from the redline at the McDonald's that's closed down my car was not drivable, the towing company isn't far from here. He didn't arrive until 11pm. But every hour that went by they sent a message saying 25mins left. I was put in a very dangerous situation waiting for them. Gun violence and fights breaking out. If they had been there atleast within an hour til contact I would have made it out without experiencing something so traumatizing. The dispatcher had an attitude on the phone, could care less that I said I've waited over 3hrs. And kept saying oh the driver is 10mins away! Whhhyyy the hheecckkk does it take sooo long to come from freakin 10103 kitty to 95th!! The driver was efficient himself but I believe it was the dispatcher who didn't care at all and lied continuously and probably never even called a driver read more

I needed my car towed to the repair shop. Sam called to provide an ETA and even made it faster than expected. He was friendly, efficient, and ​​professional. Im glad I called Redline. read more

Told me 20 minutes waited 30 called said another 20 waited 30 more minutes called they did another tow different in total waited 130 minutes in 26 degree weather. Then driver would not drop me off at home on way to dealer. When I asked him how to get home he said he didn't know and took off with my truck. I am 73 female having hip replacement in 3 weeks had to walk quarter mile in cold to gas station. Got ahold of neighbor for ride home. Do not use these people they are heartless and cruel read more

Schedule car to be picked up at 8 am was almost 3 hrs late! Missed my appointment twice at the shop! Horrible communication. Kept saying there 20 min away. Everytime I called! Also Progressive Insurance uses them. Had waaayyyy better experience with State Farm. read more

I hit a pot hole and slashed the sidewall of my tire and needed a flatbed to tow my car to the shop. Redline was called out from my OnStar roadside assistance and the only good thing was that they did come out relatively quickly. However, that would be the only positive thing that I can say about them. While my car was in transit, the rope holding my car broke and there was damage done to my car. I had reached out to the towing company and spoke with their Manager, Mike. They refused to provide me with insurance information and said that I needed to work with the Driver and his insurance. Once I had told them that I was going to have my insurance reach out to them, they stopped responding. I've sent the Driver messages and he leaves me on read. Now I am stuck with filing a claim under my insurance for something that I had zero involvement with. I will be reaching out to the Better Business Bureau and the Attorney General's office. read more

Very helpful and kind worker! Definitely recommend. Worker was extremely patient and courteous to the situation.

This is the worst tow company ever I needed roadside progressive used them these people towed my car to a construction site when I clearly asked them to deliver my car to my house I had to walk the streets looking for my car at 5 in the morning just to find they dropped my car in the lot of a under construction gas station poor service their drivers couldn't possibly have a GED. Called the driver he hung up then sent me to the voicemail after saying that he delivered it to the right address. The Virgo in me and the Paralegal in me will for sure be filing something on this company with the city and the BBB. Step your game up as a business or shut your self down period read more

0 stars Don't use if you have Allstate-I waited over 3 hours on the highway for service while getting text updates stating "15 minutes away", "20 minutes away", "26 minutes away", "sorry for the delay"; then got a text stating that they arrived-but never did and when I kept calling them I got the run-around and was asked-as other reviews have stated- to pay additional money! we refused and they canceled the service and said it was an Allstate problem and that they did nothing wrong and started yelling at me. Allstate rep even told me when I called them back-to not pay anything. Do not use! read more

STAY AWAY. Will absolutely leave you stranded. Waited 4 hours for them to show up. Kept saying that they were 15 minutes away. 30 minutes away. Then it was that the truck was broken and they were working to fix it. Then it was they were getting another truck. Then it was It is a busy night and they can't give an estimate. Absolutely the most shady service out there. Do not under any circumstances give this shady company your business. read more

This tow truck was driving behind me on 159th on Lagrange riding my bumper. Once he got around me he sped around, break checked me and when I went to get the info off the side of the truck to call the company he whipped a bottle at my car. I called the company (didn't care) AND made a police report. STAY AWAY. TOTAL TRASH Redline Towing Inc read more

Redline Towing - Towing Near Me - Chicago Ridge, Illinois

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This company is shady as hell! Redline Towing's owner was screaming at me that he wanted $169 payment although I am fully covered by AAA. He thought he could get paid by AAA AND also by me for the exact same tow. He thought by yelling and swearing that I would pay the money to avoid confrontation. Instead, I had AAA call the manager and then his voice quieted and softened, like a bad pup sulking in the corner. (So thank you to AAA). But Stay away from Redline Towing. Complete scam! read more

Promised a tow in 60 minutes, had me wait THREE HOURS in snow with no response to my numerous contacts. Then the driver was rude, had the wrong gear to safely pick up my car, drove like a maniac, and stunk to boot. the worst ever and NOT cheap! Run now.... read more

My insurance found me Redline Towing to tow my car from the scene of the accident to my home since it was after hours, no collision repair center was open. Tariq called to confirm my location and came shortly after. He quickly put my car up onto his truck, and he gave me a ride home. I was pretty shaken up after what happened, he told me a bit about his experiences in the past after an accident which is helpful since it's my first one and I had no clue what I was doing, and he also made small talk. It was a straight shot from the scene to home. When we came back to my lot, I told him which space is mine and where to put the vehicle, he did exactly that. I also paid for the tow through the insurance company's portal, and it ended up being reimbursed back to me. I would hire this company again, and I'd recommend Redline Towing to anyone in the area looking for a tow. read more

Can't express how much I appreciate Angel from Redline Towing for taking care of me and my family today. One of Chicago's very own potholes took out a tire leaving us in need of a tow and Angel came thru. Being we were close to the White Sox stadium before a game was starting made for a pretty chaotic scene. However with his prompt service and shop recommendation after the shop we went to didn't have the tire we needed, after confirming over the phone they did, he went above and beyond what was asked. Good clean and reliable equipment and service, if you need help would recommend and if you get Angel consider yourself blessed. read more

Redline Towing - Towing Near Me - Chicago Ridge, Illinois

These people made me miss a funeral but continuously lying to Turo and telling the rental company they were 2min out and 5 min out...lied for over THREE hours. Then they damaged a $115,000 rental car (Tesla model X) I had causing over $1800 of physical damage and caused me nearly $2000 of additional fees...and now are refusing to pay. So...hence the message that follows...DO NOT DO BUSINESS WITH THEM. "So, I'm going to have to file a formal lawsuit against you now...you hung up on me too? I will be filling a formal complaint with the BBB, Turo, etc. I'll be filling a lawsuit. I am posting this comment in every social media platform I find you on. You will be held accountable for the damage and the pain and suffering you caused. And I'm relentless." read more

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TLDR: Don't work with this company, terrible company, terrible customer service, terrible management, namely an individual named Adrian. They will hangup on you, and call your wife a B**** should they ask questions or have concerns with the service. Now in talks with my insurance company, USAA to do my best to ensure this company never provides their horrendous service to any veteran again... I hope this review spares you an unneeded stressful ordeal. I'm surprised this company has any reviews above a 1 star, but here's my reason for a 1 star review. I requested a tow by my insurance company USAA, for my car that was in the driveway as the battery was dead and I wanted it towed to a shop to have it looked at. Upon the Redline Towing Inc driver showing up, they jump the car and put some air in the tires and tell me its fine to drive. I explain that I don't feel safe driving the car as I know it has issues, and I am requesting a tow in the first place to avoid any accidents or damaging the car. The tow driver refuses, and says as long as the vehicle as running it will be fine to drive. I then call Redline Towing Inc. directly and ask to speak to a mechanic or a manager to see if what the tow driver was saying is true. They go ahead and say that if the car is running its fine to drive. At this point the tow truck driver is gone before I'm even off the phone with their company. Unsurprisingly, the car dies almost immediately after driving it a few feet. To which I then call the company back immediately and explain the situation yet again. I am told "sorry its not our problem, you have to put in another request through your insurance and if we get assigned to you again we will send another truck out, but it will be about 30-40 minutes" So I do... but I ask to speak to someone in a management position to figure out why I was being instructed to drive the car, when I specifically requested a tow. Upon speaking to the manager, or at least who they told me was the manager, Adrian. I ask why he's giving advice to drive cars that are needing tows, and why they're tow drivers refuse to simply do the requested work. Of course Adrian must be in too high of a position to deal with this issue, so he hangs up on me. My wife then tries calling and talking to Adrian, to which he then calls her a B**** and hangs up... With all this being said, I am now speaking with my insurance company to ensure that they never use this company as a service provider again. While I can take the brunt of the horrendous service and just deal with it, I am going to do my best to ensure that USAA never uses this company again, as no veteran should have to deal with this type of anger when in a position seeking genuine help. read more

This company is the worst service provider they call from insurance and they never sent me the tow truck the guy is just we provide ETA but takes more longer f... if he takes the jobs that may someone else do faster than he try If he is not able to do why he takes the job orders read more

Redline Towing - Towing Near Me - Chicago Ridge, Illinois

Mark showed up early to tow my car out of my driveway. He was very efficient and very pleasant and very careful with my car. The tow company was through my insurance road side assistance, which paid most of the cost of the tow, just had a small bit to pay out-of-pocket. I would certainly use Red Line Towing again, if needed, and I would definitely recommend both Red Line and Mark, the driver, if you need a tow. read more

I needed my Can-Am towed from Chicago to Indiana for service. Angel came and did an amazing job loading the can-am and informed us that we didn't need to follow him to the location and that he would drop the can-am off and inform them of the information we provided. He provided us with pictures when he arrived when it was off his truck and in the hands of the serviceman. Angel's customer service and work was amazing. Get Angel for all your towing needs. read more

Angel was an Angel to me he waited for the owner of the shop 20 minutes he just didn't want to leave my car there and he called me and finally the shop owner came out and acknowledged he was at the right place. Thank you again angel for caring and for going above and beyond for the customer. Thank you again Angel your service is much appreciated. read more

Covered by BP Motor Club, who sent Red Line, for tow, that was covered by BP policy. Driver tried to pressure my wife for $100.00 extra

I have never seen more awfull service. They tried to hook up a new expensive car on steering rods what damages your vehicle. When I told him that this is inappropriate and he needs to screw in special keys for hooking up the car he just unloaded the car and left. This is his plate number, cancel immediately if you see him coming. read more

Redline Towing - Towing Near Me - Chicago Ridge, Illinois

DIAH was amazing! Not only was he fast and courteous, but he was a wealth of information. Unfortunately, I've been towed a few times and he is the best of the best.! Ok read more

Redline Towing - Towing Near Me - Chicago Ridge, Illinois

First time using Redline towing. It was covered by my service plan. I did not hear the phone ring and I thought it would take one hour and basically he left and when I called him back he said he was on his next job and would come back around. I waited 2 hours with no call back. I called them back and they referred to another service. Ford customer service contacted another provider who was here in 30 minutes and took care of me. No courtesy, no respect to the consumer and customer service at Ford had difficulty in getting a straight answer. They basically don't respect anyone. read more

Hassan is the best and so is his company. We have been strong partners for many years and their prices are fair, transparent and honorable. I am so happy to be in business with them and I am able to run an entire trucking company using dry vans, containers, flatbeds, reefers etc - all by using REDLINE and only REDLINE. 24/7 365 Redline has got you covered! read more

I was on I 294 broke down on the shoulder I called this company they sent me a driver.Muath He's a very good guy he came first and he's a professional driver and the price was cheap read more