Poor communication, rude and unfriendly attitude The people…read moreat the front desk are very rude and customer unfriendly. I had 2 free passes from the advertisement they did on Facebook. Day 1 - I faced no concerns and they also confirmed that I have another free pass that I can use. When I come the next day, they refuse to honor the second day free pass. They did not even bother to see my free pass email that was unused. They showed no commitment about the confirmation their own staff gave me that I have another free pass. The manager was not present and did not pick up the call. They are just making fool of people with false information. Waste of time. Beware of joining them. The only reason I was planning to join this gym was because of proximity to my home. I would rather go to other gyms who are much more friendly.

I'm a paying customer and should be treated with respect like others…read more I recently canceled my OneLife Fitness membership after nearly six months of attending 5 days a week. During that time, I spent an average of 1-2 hours per visit and did my best to be a respectful member--reracking weights, wiping down equipment, and being considerate of other people in the gym. The reason I canceled wasn't the equipment or the facility. It was the customer service. The towel situation became a constant source of frustration. Instead of greeting members or acknowledging them when they scan in, the front desk staff often appear more interested in avoiding eye contact than providing service. If you want a towel, don't expect anyone to offer one--you have to proactively ask for it almost every time. What made the experience even worse was being repeatedly questioned about whether I was a Premier member after requesting a towel. After coming to the gym nearly every day for half a year, being treated like I was trying to get away with something became exhausting. There is a respectful way to verify membership benefits, and then there is making paying customers feel like they're being challenged or scrutinized. What bothered me most was the lack of basic courtesy. A simple "hello," eye contact, or acknowledgment when members walk in shouldn't be difficult. Instead, I often felt like I was inconveniencing the staff by asking for a service included with the membership I was paying for. Over time, I couldn't help but wonder whether my appearance played a role in how I was being treated. As a minority with visible tattoos, I often felt singled out and scrutinized in ways that other members did not appear to be. While I can't say for certain what motivated the behavior, the repeated questioning and lack of basic courtesy left me feeling that my race and tattoos may have influenced the assumptions being made about me. I'm a combat-disabled veteran. The staff was unaware of my veteran status until I raised my concerns about how I was being treated. Once I mentioned it, their attitude noticeably changed. I was suddenly informed that they offered a VA discount, and the interactions became much friendlier. While I appreciate businesses that support veterans, it was disappointing to see a difference in how I was treated only after revealing my background. Respect and professionalism should be extended to every member from the start, not based on whether someone qualifies for a discount or has a particular status. I chose not to accept the discount and proceeded with canceling my membership. Ultimately, I realized there are too many gyms competing for my business to continue paying for an experience that consistently left me feeling unwelcome. That's why I canceled my membership and chose to take my business elsewhere.

There is a major safety concern in the pool area. The hot tub is currently drained and there is no…read moresignage or anything blocking entry or access. The hot tub is about 4 feet to the right when you exit the women's locker room. without a barrier or signage, someone could easily slip into the empty hot tub and fall directly onto the tile. Additionally, there are towels laying in the hot tub that look like they've been there a long time. It's simply gross. So in addition to the safety hazard, it's a real eye sore as well.

Switched over from LA fitness and I'm so glad I did! They offer so much more machines and they have…read morechild care. Which was the main reason for switching over. All the staff in the childcare are so sweet and my girls love going.

This place has so much potential! The facility itself is beautiful -- spacious, clean, and packed…read morewith great features. I really loved the number of pools, spa areas, and play zones for kids. It's definitely a fun and family-friendly spot. But unfortunately, my visit took a bad turn. I slipped and fell on a very slick floor -- and I hadn't even been in the water yet. There was no caution sign at the spot, and it only appeared hours after my fall. My leg is still sore, and it completely ruined what was supposed to be a relaxing day. A friend invited me and she's a huge fan of this place, so I really wanted to enjoy it too. But safety should come first. I hope the management takes this seriously and improves the floor safety. Sadly, 3 stars from me for now.

Upon arriving, I informed the front desk associate that I had a guest with me and would like to…read morepurchase a guest pass for him. I specifically stated that he was accompanying me. Despite that, the associate responded by asking if I would be the guest. The interaction was surprising and uncomfortable, as it appeared an assumption was made about who held the membership. My guest and I found the comment inappropriate, and it left us questioning whether unconscious bias played a role in the exchange. I believe all members should be treated with the same level of respect and professionalism, regardless of their race or appearance. While this may not have been the associate's intention, the experience left a negative impression and is something management should address through staff training and awareness.

The course layout was challenging and gorgeous. The homes surrounding course were breath taking…read more The course was exceptionally manicured and the staff was welcoming and friendly. My experience exceeding my expectations.

I am not a member. I got to play as part of a fund raiser. But when I make that first million....I…read morewill join! Well maintanined, challenging, great ambiance, nice pro shop and fairly decent food.

Love to pop in here for a solo workout or for their Fast-Twitch 60 minute circuit classes offered…read moreMondays, Wednesdays and Fridays. The owner, Dan Owens, instructs these classes often and will absolutely crush your upper and lower body in the best possible way. He is extremely knowledgeable and dedicated to making sure every person in the room knows what to do and helps with form if necessary and welcomed. Another great perk is access to the locker rooms and saunas. I feel the entire facility is kept clean and organized. I love the big windows everywhere which allow for a ton of natural light to come inside. I also enjoy using the indoor/outdoor green space on the bottom floor which has a garage door that can open and close depending on the weather. Very nice during Spring, Summer and early Fall. I never feel like I have to wait for equipment to free up, and they do offer complimentary towels at the front desk upon check-in. This athletic club is on ClassPass and I typically just purchase gym time using a couple credits or I sign up for the circuit or conditioning classes.

The customer service is not great - I went in inquiring about a membership and the front desk guy…read morecouldn't care less about me. He shrugged and said "just do it online." This gym also has a smell of cat litter. Not sure if it's the rubber floors or what, but the bottom floor really stinks. Other than those two, a gym is a gym and I'm there to work out. The sauna is nice and gets very hot.

I took my 8 year old son to buy his first solo (kid) kayak. After researching online the site…read morestated the kayak was available for in store purchase only and in stock. We packed up and headed there. I went to the cashier line due to no one being available at customer service. The cashier stated she couldn't help but would call someone over. After waiting at minimum 10 minutes, a young man arrived. I told him the kayak we were looking for, showed him the sku number and asked if we could see it. After his failed attempt to access their inventory on the comouter he stated they do not have it. I asked if he could check other nearby stores and he said, "You can. You already did that." Well well. I did check online and it brought me to YOU so we see how far that got me. NOWHERE He actually walked away after stating that. No good bye, no help, nothing! Not even an attempt to up sell to a different kayak. I will NEVER go back here. We left, went to Academy and bought a kayak. My son paid with his money he saved up for months...cash Horrible customer service. Rude and not helpful.

I visited this store the other day (Cumming, Ga) to get some items for holiday charity gift giving…read moreand met one of the managers Lauren. Amazing customer service. She was polite, knowledgeable, and extremely helpful. Kudos to her for going out of her way to make me feel welcome and appreciated. Keep her in your hire Dicks because she makes your brand shine. She even helped me get some free boxes to use to wrap them all. People like her is what will keep Amazon at bay. Thank you Lauren