Upon arriving, I informed the front desk associate that I had a guest with me and would like to purchase a guest pass for him. I specifically stated that he was accompanying me. Despite that, the associate responded by asking if I would be the guest. The interaction was surprising and uncomfortable, as it appeared an assumption was made about who held the membership. My guest and I found the comment inappropriate, and it left us questioning whether unconscious bias played a role in the exchange. I believe all members should be treated with the same level of respect and professionalism, regardless of their race or appearance. While this may not have been the associate's intention, the experience left a negative impression and is something management should address through staff training and awareness. read more

The women's steam sauna was not as clean as it should be. Hair on the floor, no steam without manually pressing the button on the outside, no soothing scent either. I did not stay long. The showers were partially closed for cleaning and the noise level was high. Perhaps because it is a weekend day. read more

Life Time - Gyms Near Me - Alpharetta, Georgia

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Front desk is awful. Vibes are bad. For comparison, Johns Creek Lifetime front desk vibes are currently better. Sugarloaf Lifetime front desk vibes are currently better. Alpharetta Lifetime front desk vibes are awful. Go away, we don't even need you at the front desk. I'd prefer to scan to enter the building and not be "greeted," I mean glared at by these bitter people. Just an awkward miserable experience. I'll admit customer service is a tough job, but still, we pay too much for a moody front desk. 7/13/26 5:37 PM read more

Very disappointed in this club. They are canceling their cycling classes and giving the space over to Pilates, an extra fee program. Members were given 2 weeks notice with no forewarning. Very unprofessional way of handling this issue. I've been a proponent of this club for years. Unbelievable. Your response was rote and meaningless. In this instance you did not strive for better communicate to begin with. read more

This place has so much potential! The facility itself is beautiful -- spacious, clean, and packed with great features. I really loved the number of pools, spa areas, and play zones for kids. It's definitely a fun and family-friendly spot. But unfortunately, my visit took a bad turn. I slipped and fell on a very slick floor -- and I hadn't even been in the water yet. There was no caution sign at the spot, and it only appeared hours after my fall. My leg is still sore, and it completely ruined what was supposed to be a relaxing day. A friend invited me and she's a huge fan of this place, so I really wanted to enjoy it too. But safety should come first. I hope the management takes this seriously and improves the floor safety. Sadly, 3 stars from me for now. read more

The Alpharetta pickleball attendees need to learn basic customer service and common sense. I signed up for an 11-12 open play and when one of my turns was up, I was told I couldn't play because I didn't sign up for 12-1. Confused, I looked at the clock and it was only 11:53. I told her that I was going to leave after the next match. She said she would pull me off at 12 during the middle of the match. Wow okay. I feel completely disrespected and wondering why am I paying $450 per month to be treated like garbage. This was the one hour I had to play and sadly, it will be one of my last times. People work hard to pay for the LT gym membership so arbitrarily cutting work out times short is a huge slap in the face. I hate to be dramatic but it's extremely frustrating when you pay for an expensive gym membership (which we recently upgraded) and you can't even play for the allotted time. Even if the match had went a few minutes over 12, say 12:05, nobody would have cared and I would have left happy. It's called "open play" for a reason and the pickleball attendees should be a bit more flexible and logical. Unfortunately, this is the last straw for me. Waste of my time and money. TLDR: My reserved pickleball open play time was cut short and now my family is canceling our $5400/year membership. Way too many pickleball facilities out there. Save your money and play somewhere else. read more

Life Time, a premium health club that I have LOVED for years, now sacrifices potential profits for the health of the mid-aged and seniors. Cycle classes being totally deleted with a pathetically short notice. Older members have be counting on these classes for over 17 YEARS for cardio conditioning; accomplishing a workout with less stress on the body, back and joints. Most classes are on a wait list to join. The an average age of this class member is 50-65...many older. Myself, being a mid-aged, ex-athlete and cycling thousands of miles in this cycle studio...I'm feeling like I could be start to be a bit less healthy because of this capricious corporate decision. Time will tell. read more

Can't believe you guys have such a horrible customer care!! I won't recommend to anyone doing any membership at that place! Life it's life happen to be. I broke my leg and can't go to the gym. They will still charge you money to keep your membership. Some BS excuse just to get money out of you. Even after I freeze my account, they still charging me money ! Another ridiculous thing they used to be open 24 hours now they open till midnight and still charging the same price. read more

Crowded and weights left on machines .classes and trainers take up most of the space. Front desk and aquatics people are helpful. Hard to get a open basket for hoops due to lessons or games and despite rules people won't let you ply in "their group" Locker room is well run read more

Let me start by saying I've been a lifetime member for years (at different locations), and I must say this is the worst. The "family" locker room was disgusting. Band-aids and a-tips all over the shower, and the overall cleanliness was dismal. Also, it's a family locker room for people with children, and while I was in there, I saw multiple non-disabled women walk through on their way to the pool. Horrible. I'm going to discuss quitting with my husband. I don't want to go back. read more

It used to be a good deal, but they raise membership dues multiple times per year. During the last year, they raised my dues by nearly 70% and told me how lucky I was to be paying less than new members. I wish they would stop being so greedy. read more

My gym for the past 5 years. It's big, has everything you need, with good staff. They could do a better job maintaining some of the cardio machines and TVs, but I can live with that. It's not cheap at $180 per month, but if you really come, you'll get your money's worth. Classes, outdoor pool, courts, restaurant, etc. read more

Life Time - Gyms Near Me - Alpharetta, Georgia

The front desk at this gym feels more like a military checkpoint than a welcoming space. They hustle you about everything, and it's hard to relax or enjoy your visit. The energy is completely off when Patrick is there--he looks at you like you're trespassing instead of a paying member. It's not the kind of atmosphere you expect from a place meant to promote health and well-being read more

Way over priced , then after 15 months of putting up with it because I need to work out late in the evening they raise my dues and say too bad so sad. The front desk staff is revolving door, the kid center is a zoo and not enough staff to watch over the kids and stop fights , and staff is always changing. Seen a rat running in the gym as I entered , the cleaning stations are either broken or empty , the towels are good if you like using towels that had cleaner sprayed all over them. Enough said read more

Club doesn't value member experience. Employees are not incentivized to create environment where fitness enthusiasts want to be.

What's a great workout come here. It's clean, best equipment, and awesome staff. The cafe is filled with healthy food that is fulfilling and the pools are the best spot. Hot tub is super hot. Love the steam rooms read more

Life Time - Pool - Gyms Near Me - Alpharetta, Georgia

My family is over four years membership. Life times change the guest policy and make it so bad. It was 7 days free for guest and now only 1 day. In addition, lifetime was open 24 hours and now it close at night. We try to add my dad to the membership for one month but it works very bad, we rather choose not adding or add a member but cancel all discount what we have. That's ridiculous! They have super bad service!!!This is true feedback and just happen before I write it. If you trying to know some about it, my feedback is real! read more

Lifetime is the best gym I have been to hands-down. This location is clean and you are around people who are investing into going to a clean gym. The service is good and they are very attentive. If you try out Lifetime you won't go anywhere else!!! D-Town in the house!!!! read more

Life Time - Parking lot - Gyms Near Me - Alpharetta, Georgia

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For context, I was a member on and off since this location opened. I went before I had kids and while my children were very young. This review focuses on my experience with the club's pricing strategies. Post Covid, I started back up. My member price (just for me) was 120 dollars per month. It was shocking since my monthly rate was 80 dollars leading up to Covid. But, I did enjoy the gym and it's amenities, so I went ahead and signed back up. For around a year, I went regularly. During that time, I noticed that it wasn't just the monthly membership that went up. The cafe prices were drastically increased. As an example, I could get a shake for 6 or 7 dollars pre-Covid. Post Covid, it was more like 11 or 12 dollars. Plus, there never seemed to be enough staff in the cafe. Another change had to do with the pool during the summer. I don't use the outside pool, but if I wanted to, the gym would have charged me an additional fee (I think between 30 and 50 dollars or month), which seemed crazy to me. All that aside, I was pretty religious with my routine, so I sucked up the additional costs and just plowed forward. Then my family (wife and two middle-school-aged kids) wanted to start going back. I forget how much it cost to add them (it wasn't cheap), but we went ahead and did it. After 3 or 4 months, they lost interest, so I called attempted to change my membership back to just me. This is where they lost me as a customer. During the time I was there, they transformed one of their basketball courts into a few pickle ball courts. I guess this change made them a "Signature" location, which entitles them to a more expensive rate. So, when I asked to change back to a single membership, they told me my new price would be 140 dollars (20 bucks more, for those keeping track.) They told me that the actual monthly cost of a "Signature" location was actually 170 dollars per month and that my tenure entitled me to a 30 dollar discount. Now remember, I never cancelled my membership. I simply added my family then asked to drop them after a few months. When presented the new rate, I explained that I never cancelled and asked them to keep my original rate. They declined. So, out of principle, I dropped my membership. In the scheme of things, 20 dollars isn't a lot. But, at some point, we (all of us) need to draw a line. I get that inflation is a thing. I also get that gyms were massively impacted during Covid. But their rate went from 80 dollars per month in 2020 to 140 dollars per month in 2023 (170 for anybody without "tenure"). And my gut told me that they were not going to stop the increases anytime soon. Overall, it's a nice premier gym. To me, it's not worth 140 dollars per month. There are too many fine alternatives in the area. I hope this review help you understand their pricing (as of May 2023). It's probably gone up since then. If it goes back down to something more reasonable, I would sign back up. read more

I've been really disappointed with the staff working there the whole time. I recently had an AWFUL experience here concerning my two brothers' memberships. The card that their membership is paid for expired and we have been trying to go in to change the information to an updated card. No one would help us. They would just kick him out and not let him in. We have called MULTIPLE times and either no one picks up or no one helps us out. Finally, my mom had to call in and she was very upset that they have been members for such a long time and no one would help them, just kick them out. They have been unable to go to the gym for nearly 2 weeks now. When my mom called in and kept demanding help, the most they told us was that they would write my brothers' names down on a post-it note and let them in. This has honestly been ridiculous because we have been trying to update their information for quite a while but we just get rude staff just kicking them out. That is just embarrassing customer service and I can't believe we pay so much for them to come here just to get treated so rudely. The staff were rude and unprofessional to my brothers, who are very kind and polite teens. This has been a nightmare trying to sort out this information. Only nice things I can say are that when I was a member a couple years ago, I did enjoy the hot yoga classes. There is also a nice variety of equipment here. It can get very busy, so going at off hours is better. I've had a lot of really bad experiences with the front desk staff. One time my friend brought me to a class here as a guest, and we told them that we were here for a class at a certain time. They slowed down our guest registration and were being difficult for no reason even though we said we were trying to get to a class on time. read more

DO NOT JOIN. BIG MISTAKE. They keep on charging you each month whether you go or not or deploy overseas or move to another state Great place as it is clean. Good workout place The HOWEVER is: They will KEEP TRYING TO CHARGE your credit card YOU AFTER YOU QUIT. Even after they agree you quit they charge you $15 per month to keep your account "on hold." You can even do a stop payment with your credit card company but Lifetime Fitness finds a different charge code that gets through to your credit card. Not cool. This is because of the HIGH PRESSURE management places on their personnel to not lose members and keep charging members that monthly fee. read more

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This place is overcrowded, highly priced and they keep changing the prices and adding fees to the credit card without consent We were members for many years and decided to cancel because of all the hidden charges that we never authorized on our credit card. They are keep blocking pool lanes for their camp. I understand business needs to make money But life time took it to a whole new greedy level. read more

So listen, I'm not a Life Time member so take my review as intended, short term experience of working out here a couple of times while on vacation. I liked it but yeah I wasn't too impressed for the monthly membership fee. I got in cause my friends are members and I drug their asses out of bed cause Fit is the New It...yeah I didn't even believe it when I wrote it either but mind over matter. Get ya ass up and work that jelly! I don't swim so I don't do pools but my friend was all excited when she mentioned their experience. I opted for cardio and weights. Nothing fancy about the treadmills and I was disappointed in the weights. Guess I was expecting more considering how people talk so about Life Time. Found myself using the same equipment as my home gym and waiting to use them all the same. I was thoroughly disgusted by this one guy who was digging for gold AND silver in his nostrils before operating a weight machine. That's nothing I can count against Life Time but wow....I do expect more for someone spending that amount of change at a gym. Normal gym equipment with a few fancy frills...love the towel service and sauna but otherwise I wouldn't drop the fee to come here. The choice is yours about what matters to you most. read more

It saddens me to see what this place has become. I initially joined in 2018 for $89 per month and was very happy! They used to have a very friendly staff and it felt very welcoming. Fast forward to 2024, monthly cost is $179 and they seem to be operating with a "skeleton" staff. There are never more than two people at the front desk and most of the time, just one person. There have been many occasions where I've had to check myself in by reaching over the counter and using the scanner. Seriously? This is supposed to be a "Country Club" you must be kidding. The pools, jacuzzis, and steam room are filthy and have mold! It feels like such a money grab, and the TV monitors in the cardio area inundate you with advertisements for Life Time products which is a real turn off. There are very few reasons to justify the enormous price increase, not much has changed other than them converting one of the basketball courts to a pickle ball court... sorry but I don't care about pickle ball. Took a yoga class and the "teacher" talked the WHOLE time about her life, while I'm here trying to relax and do actual yoga! There are far too may pieces of equipment with "out of order" signs on them. Seriously? For the astronomical monthly price I expect more. I already cancelled my membership which is sad because this used to be such a great gym. read more

Big plug-in boxes of strong air fresheners give me nausea. The compounds create indoor air pollution, toxin, carcinogen. It's ironic a fitness/health club use such poisonous chemical for everyone to breathe in. read more

I think it's ridiculous to charge $40 per guest. Even more so if it is a family member, someone who pays for the membership of the rest of his family and when he wants to use the pool they charge him 40 dollars. Ridiculous. read more

They more than doubled the price and now they're no longer 24/7. My membership went from $80 monthly to $175.00. Such a rip off.

Great gym however super outdated, very old model of lifetime. Having gone to many lifetimes across the country this one is due for some major upgrades. Other than that.. great staff and awesome classes. read more

I'm not a member yet. I visit this fitness for integrated Therapy. So far my experience has been amazing and I'm thinking of getting membership here. There shower, Sauna and family changing area are pretty neat and clean. They are following CDC guidelines which is very important for me. read more

Life Time - Gyms Near Me - Alpharetta, Georgia

Good service and staff members. Gym equipment was pretty clean as well. One of the best gyms in the area!

I was really considering this gym because of the children's room (which my 5yo hated), but during a 1 day pass, I got to see how dirty the gym was. There were a ton of employees walking around but the dirty towels remained on the floor. Some of the equipment was out of service and overall the gym is extremely dated. Definitely not worth $100+ bucks per month. Lifetime gyms are usually top notch but this one is mediocre at best. Based on my personal experience and the horrible reviews I opted to keep looking. ***Melissa was great though*** read more

I have been a member of Lifetime Fitness for a few months now, and the Honeymoon isn't over yet. I came in for a tour when I was looking for a gym in the area, although the "mega-gym" concept was a little overwhelming for me. The associates are gifted salespeople who will gladly show you around the complex - and there is A LOT to see. The first thing you'll be told is that Life Time Fitness is "not a gym - we're a healthy way of life company." It sounds a little dippy, sure, but it's very true. When you first walk in, you'll see friendly people behind the check-in desk. Even when there are a ton of cars in the parking lot, there's never a wait to check in and never a wait for any of the equipment I've needed. That's just a benefit of membership in such a large gym. To your right, you'll see a spa and salon. If you're in the mood for a mani/pedi or massage, you can get it taken care of right here. Of course, prices are more commensurate with a spa than a gym. Despite the 20 percent off coupon I was given when I signed up, I still haven't had any services done here because their prices, at a discount, are still higher than what's around. I have, however, taken advantage of the Life Cafe. It's to your left as you enter, and as they proclaim: "If it's here, it's healthy." They should also warn you that if it's there, it's likely over seasoned, but I've still enjoyed every meal I've had there. Right now they have a "buy three meals to go, get 25% off" deal that makes it a good option if you like to pack a lunch during the week but don't always have time to prep something healthy when you're on the way out the door. Oh look! I haven't even touched the actual *gym* parts yet - guess they really are a "healthy lifestyle company." Plusses: * A ton of cardio equipment - whether you prefer treadmills, Ellipticals, stair masters, rowers, or any other standard cardio machine, you're all set. Even when the gym is most crowded, you'll never have to wait. * Other viewers have mentioned that a lot of the weight equipment was moved out, but I've always found exactly what I needed and never had to wait for more than a minute or two to use a machine. The kettle bells and free weights are always available, and I've never had a problem finding a space to work out privately. * There are a ton of group fitness activities going on at Life Time. Yoga, spin, Zumba, aquatics... You get the picture. Whatever you're into or think you might want to get into, there will be something on the schedule that fits your taste. * Three pools (two inside and one outside) * The overall spa experience. Sometimes after work, I come by just to enjoy the hot tubs or steam room and wash the day away. Minuses: * When I signed up, I was told that there was a special expiring the next day in which I could sign up and waive the enrollment fee.I know of three other members and one prospective member were made the exact same offer on different days, and I think this is just a ploy that they offer to everybody and print out a new "expiring tomorrow" brochure every day. If you are considering joining, don't feel pressured into's deciding anything right dentist because of that whole "this offer expires tomorrow" thing. I bet if you called them three days later, the special will mysteriously still be going on. * There are at least half a dozen group fitness classes I would like to try, but because they are only offered during regular working hours, it's impossible. I really would love to see this club offer more group fitness opportunities on the weekends or in the early evenings, say the 4 to 7pm range. read more

This gym has the worst child center of all. They hire inexperienced high-school students to look after your kids. One of these students, African American origin, curses at kids while playing with them at the child center. He even called my son with a physical disability a fool and told my 8 year old he is so bad at soccer. When I complained about it, they only gave him a warning and said they need to protect their employees. Needless to say we left this gym. I asked to stop my pilates class charges, it took them 2 months to stop the charges, several emails and calls. The showers at the family locker are filthy dirty with clotches of hair and dust. Towels are dirty and nowhere to be found if you need one. read more

I am not one that normally talks about bad experience. when I go somewhere new I check reviews so I want to share my experience here in case it is helpful for anyone else. we have been lifetime members for years. the quality is just keep declining while price keep going up. especially their vendors. I booked salon service of " hair cut, shampoo, blowdry and style for a specific stylist at a location". I didn't know the stylist at lifetime because I trust the club for a good experience. it turned out completely the opposite. the stylist hardly cut any hair of mine, it was a simple trim. shampooe and she told me " you are all set". i asked why she doesn't dry my hair, she told me that is extra cost. so $65 for an inch hair trim, i left look like I got out of the swimming pool! how ridiculous! manager told me that "our price is subject for change. life time did not update the service on their app" I told her I never left a salon look like a drown cat. this is not supercut. she told me that if i pay extra she can blowdry my hair now! Really ridiculous. that is cheating customers. I refuse to continue paying increased membership fee and pay for poor services at the club and being ripped off read more

I was one of the original members of Lifetime Fitness when it opened in Alpharetta. I was a member for 1.5 years and only cancelled when I moved ITP. This gym is fantastic! It's enormous; even during the PM rush hour, there was NEVER a wait for a machine. They had a huge cardio machine area, and separate areas for weight machines and free weights. The machines did not have TVs on them, but there were big plasma TVs all over the gym. They also had a large variety of machines. The atmosphere was incredible and felt like an upscale spa. The locker rooms were super clean and you could use your ID card as a locking mechanism (very cool!). There is luxurious tile and marble all over the place. The entrance even had a small lounge area with leather couches and a plasma TV. There was also a cafe that was often crowded (though it did seem overpriced). The options here were plentiful: indoor pool, outdoor pool with slides, 2 full court basketball courts, and even a rock climbing wall (though, unfortunately no tennis courts). The clientele was upscale- mostly luxury cars in the parking lot, and the place was often packed with hottie Alpharetta stay-at-home moms. There weren't many young professionals though, being in a suburb. I really hope Lifetime Fitness expands further in metro Atlanta. My gym options ITP really made me realize how great Lifetime was. And it actually wasn't even that expensive considering what you get- I paid $99 a month for a couples membership. read more

Dropped off our one year old at the day care today for the first time. Not just the first time in this day care but the first time we separated ever! My wife and I were unbelievably anxious but the staff was superb! Huge shout out to the entire day care team today for making us and our son Noah feel comfortable. We were encouraged to come back and we will! So happy we joined Lifetime Fitness in Alpharetta!!! Jon and Jenn read more

I love this gym! My son is involved in the swim lessons, I love the fitness classes and the facility is very clean. Everytime I walk in the door the staff greets me by name. Not a huge fan of the café, they are a bit pricey and the food isn't all that tasty. The kids area is fun, my son loves playing basketball, dodge ball, rock climbing, and climbing around in all the tubes on the play ground. They do have an ipad section which I wish they would be rid of. My son gets enough screen time at home. I'd prefer he not have it at the gym. The locker rooms are always clean when I go, I never have any trouble getting a locker, but it does aggravate me that some people just throw their things in a locker and don't take the key because they didn't have a card to insert into the key hole. Basically unless you bring your club card you cant lock a locker. Sometimes people just throw their things in a locker so when I open one that I think is not in use, it has bunch of stuff in it. But I usually am able to find one that is useable after a few tries. This place is never that busy. It does have peak times but I never have an issue getting on equipment. I love going to the gym, this place works great for me and my son. As a single mom, I wish it wasn't as pricey as it is, but it is worth it for everything they offer. My son loves it too, and that makes it worth it for me. Not to mention Parents night out at least 2 times a month!!! He loves going, and I don't mind the extra free time :) read more

My family has really enjoyed Lifetime! I bring my kids along, it offers the best kid center in Alpharetta/JC. I have belonged to many gyms (locally) over the years, my favorite is Lifetime. Group fitness classes are top notch! I've never had trouble with billing. As a matter of fact I put my account on hold during the Covid lock downs and had a great experience. They DO auto renew after a certain period of time, however I received plenty of correspondence that the renew was coming up. I have had nothing but positive experiences with all the staff & trainers. Great facility, clean, orderly, perfect for families, worth the money! read more

Friendly staff, clean or new machines, gross men's showers, shockingly expensive if you don't play tennis or basketball. Watch out for the cancellation process. Ugh. read more

My son joined last summer. We made it clear that it was only for the summer. This gym has made it virtually impossible to cancel. They continue to charge the credit card and request insane actions to cancel. Stay away from this gym. There are plenty gyms out there that don't treat their customers this way. read more