Matt and his team were amazing, they worked out a 2 car deal for me and my son. Everything went…read moreoff without a hitch and it was so easy, all we did was pull up and sign and drive. They took their time showing us the features on our new cars and answered all our questions. I will be doing all my business with them from now on.

Salesmen sucks, How can you sell a car where the paint is fading on roof, hood, handles and mirror?read more

The most important thing I can say about Cooper's is that they're trustworthy and fair. I recently…read moremoved back to town and was nervous about finding a new place to take my Honda (we've crossed the country many times--this car has my heart, lol), and a recommendation from a friend sent me here. They explain everything so I can understand, don't make me feel rushed, and answer all of my questions. Their prices have been more than fair, and the service has been excellent. My inspection, fluid services, and tire rotation were all done at a price that honestly impressed me. My alternator died and left me stranded around 2:30 in the afternoon. I called Cooper's, they told me to tow it right over, and they somehow got me back on the road the very same day--again, for a price that impressed me and was more than fair. Honest people, great service, and they have a new customer for as long as I'm in the area.

Great service and a fair, honest auto repair shop, which isn't always easy to find. Phil went above…read moreand beyond to take care of an issue with my car. I highly recommend Cooper Auto.

Finally an auto service place that doesn't rip you off! This guy really is honest. He doesn't make…read moreup repairs that you don't need... I've been taken so many times by other places that are only interested in selling you service you don't need and telling you something needs replaced when nothings wrong with it. This guy is not like that. Would strongly recommend this place, especially if you don't know much about cars.

Had a few things done here from breaks to replacing a blown engine in my van... Always happy with…read morethe work, seems honest.. And I would go back..

I have had issues with my new VW atlas from day one. Had to get the owner involved after 1 1/2…read moreyears of issues and he (Rick) was a complete asshole to work with. He was very degrading to me in emails, like he was doing me a favor with getting back to me to try and resolve the problems with my car by giving me $4,800 off a new car And not paying off what I owed on my current car. He said he did everything he could do, but my issues with the car haven't been fixed. All I wanted was to try and get into another car without transferring a lot negative equity due to this not being any fault of mine. Because of him I will never buy another car from him. The other staff at VW of Boardman have been amazing!

tried to say they couldn't sell me my lug nut key. then said they would change the four locking…read morelugs for $90. that is the dealership making $1800 per hour. called Akron VW they said come in and get the key for $25. this should be illegal!!

This review is based primarily on poor communication and lack of professionalism. I brought my Audi…read moreto Bodine twice for high oil consumption issues. Anthony appeared knowledgeable, and while he was upfront that the repairs might not fully resolve the problem, I chose to proceed. For the second visit, we agreed I would drop the car off on Friday and it would be ready by Sunday. By Sunday, I received no response to multiple calls and texts. I was completely understanding if the work needed more time, but the lack of any update prevented me from arranging a rental car or transportation to work. After two additional days without a response from him, I went to the shop in person--Anthony was not there--and I only received a call back after his camera system alerted him. I picked up my car on the fourth day, but he was again not present and asked me to leave payment and retrieve my keys without any explanation of the work performed. Given the cost, I expected at least a brief discussion of the repairs. In addition, he was not at all apologetic for the lack of communication and leaving me stranded without a car. He also asked me to return after 500 miles for a follow-up of the work, but despite calling and texting to schedule, I have still received no response after 17 days. The customer service experience was extremely disappointing and I would expect a mechanic to take a little more pride in their work.

Bodine Auto Works should be avoided at all costs. This is not a legitimate operation -- it is a…read moremoney pit wrapped in excuses. My vehicle has been in his possession since JULY. It is now JANUARY. Six months. The vehicle is still not repaired. Meanwhile, the insurance company paid this shop over $20,000 for the work. Despite being fully paid, Bodine Auto Works cannot produce a single receipt proving the critical part was ever purchased. Not one. Instead, I was lied to repeatedly -- first the part was "in inventory," then it wasn't, then I was told I'd be refunded. None of it happened. Just excuse after excuse after excuse. Once he got the money, communication completely stopped. Texts ignored. Calls ignored. Voicemails ignored. He is now actively ignoring the insurance company as well, which speaks volumes. Then it got worse. He held my second vehicle hostage because he failed to pay a subcontractor he hired to fix a problem he caused. Let that sink in -- my property was leveraged to cover his financial incompetence. This is not just unprofessional -- it is deceptive, unethical, and predatory. In my experience, this business follows a clear pattern: collect insurance money, delay indefinitely, dodge accountability, and disappear when questioned. At this point, legal action is unavoidable. If you are reading this and considering Bodine Auto Works, walk away immediately. There are bad shops, and then there are shops that should not be in business at all. Save yourself the nightmare. You've been warned.

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

They rebuilt the transmission of my 2008 RAV4. I appreciated they took me back to show me the worn…read moreand broken parts that were being replaced. Transmission works great now ; no slipping and more importantly no growling noise from the rear end that the dealer tried to fix unsuccessfully. Highly recommend.