Horrible experience. If I could give 0 stars, I would…read more The workers were extremely rude. My helmet fell off while I was on the ATV and they made me get off the bike. Instead of taking me back, they left me stranded in the woods for half an hour. I called the front desk for help and the lady hung up on me. When I went to get my security deposit back, they tried to keep it and started antagonizing me -- calling me broke and saying I couldn't afford the bike. This is very bad business. I'm not sure if I was treated this way because I'm Black, but the way I was spoken to was completely unacceptable. Think twice before booking here.

I'm not gonna lie this was the worsg experience I ever had. they gave me a damaged bike that threw…read moreme off and now I'm left with scars and a fractured arm. once we got bavk to the site, mind u it was only 15 minutes into the ride ee found another bike had a flat tire. the one my friend was riding as well! we started to notice all the red flags including the fact that there was no first aid kit!! they said "sorry we don't have one right now" then the manager walked away to sit on a table with ppl who apparently didint work there like his girlfriend and completly ignored us while we were asking for help. the worst part is they refused to refund us or allow us to speak to some higher up! We ended up leaving and going straight to the emregency room. to sum it Up don't waist ur money on this!!!

We were a group of 11 family members, and Miami ATV Rentals exceeded every expectation. From the…read moremoment we arrived, the staff treated us like family. They were friendly, professional, patient, and made sure everyone felt safe and had an amazing time. One of our family members was terrified because it was her very first time riding an ATV. The staff never rushed her. Instead, they encouraged her, walked her through everything, and gave her the confidence she needed. By the end of the ride, she was smiling from ear to ear and couldn't stop talking about how much fun she had! The ride itself was exciting, adventurous, and full of laughs. What made the experience even more special was how the staff took the time to capture photos and videos of our family so we could simply enjoy the moment together. Those memories are priceless. Finding an activity that keeps a large family of 11 entertained isn't easy, but Miami ATV Rentals knocked it out of the park! If you're visiting Miami or even if you're a local looking for an unforgettable adventure, don't think twice--book it! The exceptional customer service, attention to detail, and genuine care they showed made this an experience we'll be talking about for years. Thank you to the entire team for making our family reunion so special. We can't wait to come back!

Was so fun! Rudy is a great tour guide! They had all you…read moreneed to have a safe and comfortable experience

0 Star -- Misleading Location & Zero Customer Service…read more I would NOT recommend this company. They list their location as 961 NW 7th St, Miami, FL 33136, which makes it seem like you're booking something in a convenient Miami location. However, AFTER you book and pay, they send you an email with the actual meeting location: 15515 SW 177th Ave, Miami, FL 33187 -- which is out near the Everglades, about 40-45 minutes away and roughly a $100 Uber ride. This was never clearly disclosed upfront. To make matters worse, they don't answer their phone at all. You're told "book and we'll contact you," but the only communication you get is an automated email after you've already paid. I contacted them within 10 minutes of booking to cancel once I realized the real location, and they refused, citing a 24-hour cancellation policy that is only revealed AFTER purchase. This feels extremely misleading and unprofessional: * Hidden/unclear location * No real customer support * Policies only shown after payment Be very careful before booking--make sure you know exactly where you're going, because you may not find out until it's too late.

This place was great. They give you an address to park your car then you call the number for osuna…read morefor them to pick you up. Once you arrive at the actual location you go buy out goggles and mask (highly recommended so if you have your own, bring them) and get fitted for a helmet. Make sure the helmet fits snug, it can get windy and your helmet can shift. After that they do a quit intro of how the atvs work. Simple enough. The gas is a bit annoying since you use your thumb for it and the breaks are far off for someone with small hands but honestly you don't need the breaks much if you keep distance from others as letting go of the throttle is enough to get to to prepared stops. The ride itself was fun. The only issue is that having a short passenger also sucks cause they can't leverage their legs so they're stuck needing to completely hang on to you or the handles and unexpected bumps can get them hitting forward. But either way this was really fun and I'd probably do it again without a passenger so I go full throttle. Highly recommended for folks who don't mind getting dirty!

The guy does not care about your 1st amendment rights and will assault you over them!read more

Honest Review: Stay Away from Two Wheels Motorsports…read more I went to Two Wheels Motorsports because my bike wouldn't stay on and I needed a proper diagnosis. At first, they told me they didn't have space to keep my bike and that I'd need to pick it up the same day after they diagnosed it. Fine--I agreed. Later, I picked it up and they told me the issue was my fuel regulator and that my fuel pump wasn't giving enough pressure. They recommended rebuilding the fuel pump and replacing the regulator. I agreed and paid $145 upfront for parts--$100 for a fuel pump rebuild kit and $45 for the regulator. They told me the parts would be in by Monday, June 27, and I'd just need to bring the bike back for installation. That was the last time things made any sense. I called them repeatedly--they never answer the phone. No updates, no returned calls, nothing. After two weeks, I drove to the shop myself. That's when they told me the parts were delayed due to "rain in Texas." At this point, I still gave them the benefit of the doubt and waited longer. Fast-forward weeks later--still no parts, no communication, no explanation, and no refund. So I gave up. I went and bought a brand new OEM Yamaha fuel pump on my own. What's worse is that while I was at their shop, they insisted a new pump would cost over $700, trying to talk me out of it. But I found the OEM pump on Partzilla for $344, and that proves they were either dishonest or completely misinformed. On top of that, my bike came back scratched up, likely from them trying to cram it into a space with no care. They even left it outside in the rain while it was waiting to be picked up. If you value your bike, your time, or your money--stay far away from this place. Poor service, no accountability, zero communication, and no respect for the customer or their property.

Our main tour guy was Fidel, I give him 1000000000 stars. He was great!…read more The other 2 guys were also great, but only got Fidel's name. They always made sure everyone was riding good and following. Zero stars for customer service, the guys barely speak any English which is fine because I speak Spanish too but they were kinda rude and non communicative. Barely gave any instructions. Zero stars on the ATV's, the one I got seemed very old and slow. I was fine with it since it was my first time and I was terrified to flip over so slow and steady was just fine with me. Still, I think the ATV I got should be retired. The pick up area was very sketchy, the whole thing seemed very sketchy... idk.. especially because there was hardly ever any communication. Also, restrooms are porta potties , so be aware before you get there. Be prepared to be muddy and wet! Our shoes were drenched and so were our clothing. New shoes were ruined so make sure to take old shoes. All white clothing was ruined too. Overall we had an amazing time!! Giving it four stars because it was an epic experience and the guys seemed to be professionals at it!!!

Not a good bussiness or employes, very irresponsible!!! I Called ahead before going . Was advised…read moreplenty of availability for 2pm arrived like advise 45min before and was told had to wait til 3 pm ,then was told 4pm and after waiting over 2 hrs then was told 5 pm. Called the number multi times and was told will get a call back and never did!!!! If I can give a negative star I would !!!!!

My siblings and I went ATV riding just to check it out of our bucket list. I reach out ahead of…read moretime as it was a group of us and we got a discount(birthday celebration). Everyone was super nice and helpful. You can bring face cover, but it can also be purchased on site. If you wear glasses just like I do, get ready for it to be a little bit uncomfortable as the eyewear will crush your glasses on your face. It is very easy to drive and anyone can do it. Just press the button. The ATV's get washed after every ride so it will always be clean. My only thing was that the helmet smelled a little bit, but once I got past that, I had a great time. They will also take your picture and video, so don't worry. I will definitely do it again

My friend fell off her bike and was seriously injured, and instead of helping, the staff's first…read morereaction was to accuse us of damaging equipment and even threaten to call the police. They led us away from the supposed broken bike to say something afterward. They didn't care if she was okay or tell any of us. There was no first aid, emergency plan, or way for guides to communicate (at one point, one went missing). The lead guide was looking at his phone while leading us. While still shaken from her fall, they pressured my friend into paying an additional $150 that wasn't even in the waiver. The waiver clearly says if 4-wheel flips, which never happened. The ride ended earlier than agreed, and we're still waiting for the video we paid for. They are ripping people off and are negligent, careless, dishonest, and dangerous. At the very least, buy your guides a cheap whistle or walkie-talkie--and maybe a first aid kit--before you put more people at risk.

Had fun doing the Atv riding got stuck in the mud the guys were very attentive. Bring extra clothes…read moreyou will get dirty in the mud

One of the smaller female workers were extremely rude upon arrival and needs training on customer…read moreservice. She almost ruined the experience. Horrible first impression.

From the owner: Great service and fast jet skis read more