My cousins and I came down from Atlanta for vacation and ended up booking two ATV rentals with this…read morecompany. Overall, the experience was pretty cool! We did run into some hiccups at first--it took a while to get in touch with someone, so we missed our original booking. The address listed on their website actually led us to a liquor store, which threw us off. Thankfully, they reached out via text after we missed our appointment and were able to reschedule us for later that day, which we really appreciated.
Being from Atlanta, I don't usually set super high expectations for customer service, and while the service here wasn't bad at all, there are definitely some areas that could be improved. For example, clearer communication about what to bring would help avoid delays. Some customers showed up unprepared--without their deposit or waiver completed--which slowed the process for those of us who followed the directions. It might help if the business emphasized those details more clearly during booking.
I also wish there had been a heads-up that you need cash for goggles and ski masks, as they don't take cards for those items. Not a huge deal, but something to know in advance.
Despite the bumps, I had a great time and would definitely book again. I'm not super picky or hard to please. I really appreciated that the deposit was refunded immediately afterward. Our tour guide was great--friendly, good-looking, and well-spoken. The shuttle driver, on the other hand, wasn't the friendliest and drove kind of wild, but it didn't bother me personally--it might be an issue for others, though.
My advice: go in with patience and be prepared. The ride itself is a lot of fun. I wouldn't recommend riding at night--visibility was tough even with eye protection. Bug spray is a must (they had some on-site, but there was an issue when security let us use it without charging, which annoyed one of the staff members). Also, don't show up dressed like you're going out--common sense, but worth saying. You're riding ATVs through the woods, so dress accordingly.
All in all, it's a nice experience that just needs a few tweaks. I support small businesses and respect them running things the way that works best for them. When I return, I'll definitely book again--but next time I'll ride solo so I can drive as fast as I want without worrying about scaring my passenger!