Avoid this place like the plague, waited 1 hour and 50 minutes. Only 1 NP, 5 people ahead of me…read morewhen I got there. Super slow!

TERRIBLE! They don't care if you made an appointment they'll still have you sitting in the lobby…read moreover an hour after your appointment time. Take people ahead of you. The doctors can't tell a cavity fling from a dead tooth. Extremely unprofessional.

Okay, I get it, I understand health workers are understaffed and underpaid. I can and do forgive…read moremost. Anita, the one who took care of me, is beyond this. She is downright mean. I've never wanted to cry more than being told my incredible pain in my ear, is nothing. I tried to explain that whether or not it's red, I am in horrible pain. I even asked, if it's not an infection what could it possibly be, a shrug is not the answer I'm looking for. Beyond the lack of any sort of further investigation, she was super mean about it. I feel very genuinely belittled. I gave three because every other staff member besides Anita was so kind and caring. Front desk workers, the guy who did the initial. Anita, if you are seeing this, it's okay to hate your job and be overwhelmed and tired, it's NOT okay to be mean. I hope you can understand that.

Showed up 15 minutes before appointment for routine screening, made sure to get all paperwork…read morecomplete and in beforehand so all I had to do was check in. There was absolutely nobody in the location, yet for some reason it still took over 20 minutes AFTER the scheduled appointment for anyone to come get me.

I was a few days away from a business trip to California, and I needed to see a doctor. I was…read moresuffering from a skin condition in my scalp that was bothersome and painful. I did not have time to see a dermatologist as the earlier appointment was well after my time in California. I needed immediate relief. I was in Fort Wayne and decided to go to Physicians Urgent Care as it was listed on my insurance plan. I came in and asked to see a doctor. After filling out some paperwork, i waited my turn. I noticed most of the people in the urgent care that day were people to do mandatory testing for work. After about 20 minutes, I was taken inside and spoke with a nurse and told her my issue. She saw the problem and said a doc would come in a bit. Another 15 minutes later, spoke with the doctor and explained the situation. He prescribed me some doxycycline and prednisone. After a few days of taking the meds, I was in good shape. If you need to see a doc quickly but its not something for the ER, go to Physicians Urgent Care!

I sat and waited for over two hours with an appointment and was not able to see the doctor had to…read moreleave.

I don't know why this place has such a bad rating. Maybe people were there on a very busy day. I…read morewent in feeling terrible. The staff at the front desk was super helpful and super polite. When I was taken into the exam room the nurse was so friendly didn't rush me. The nurse practitioner who came in after was exactly the same too. Very helpful. Very polite and very pleasant. I'd go back again if I need too.

The PA Alexis was incredible and very sweet. She clearly actually cares about her patients and…read morelistened to everything I had to say. The whole team was extremely quick and had me in the front door and back out in LESS THAN 30 MINUTES. I was in the waiting room for maybe 5 minutes and within a minute of me finishing the online paperwork that they give you, I was taken to the room to be seen. Best experience at an urgent care.

I really like using their lab service early in the morning. I do t like having to wait on the…read moreregistration person to get to work and get going for the day. The host is kind and friendly. The lab is very efficient and caring. Natali is an excellent phlebotomist! She finds my difficult vines and doesn't inject too much pain for someone who doesn't like needles.

I've had Dr. Volpe of Family Practice as my doctor for a few years now. He is caring and…read moresympathetic to my needs as a patient. I'd highly recommend him to anyone.

I came in on a Friday morning and there was no one else in the waiting room! Score! Nobody likes to…read morewait when they're sick so this was a huge plus that there wasn't a lot of people waiting. I was taken back to the exam room within a few minutes and overall out the door in less than 30 minutes I'd say. The staff were all friendly and professional.

From the owner: We are open 7 days a week from 830a to 815pm and only closed on major holidays! All staff are…read morecompassionate and very knowledgeable. We take both self pay and insurance. Telehealth is available also.

Visited on a Saturday in need to stitches and had a great experience. Everyone was very nice and…read morethey stitched me up and sent me in my way without delay.

Clean bright and modern facility. Fantastic, caring staff and got us back on vacation quickly…read more Thank you!

I was struggling with breathing and had a fever. They saw me right away and prescribed meds and I'm…read morealready feeling much better. Thank you for helping me out.

From the owner: "Hometown Urgent Care & Occupational Health offers fast, affordable and convenient healthcare for…read morethe whole family. 7 days a week with extended hours, we're here for you when you need us! Don't spend more on the healthcare you need, Hometown costs less than an ER visit or a trip to a hospital-based urgent care."

I made an appointment. I was told due to staff that was not being honored. The wait was anticipated…read moreat 2 hours. I waited the 2 hours and inquired about the new time frame. I was most graciously told about another 1.5 hours. I would recommend waiting it out until you can see your PCP or if it's bad enough emergency. This really is a full waste of time. You have to plan for hours in addition to being ill. I don't want to come off as a complainer, but if you know the facts, you can make informed decisions. Had I known it would be near 4 hours in my car, that appointments which they recommended and requested weren't being honored, I would have stayed home in bed or called my PCP. I know that everyone is having staffing issues, coupled with the recent horrible weather, but the lack of full transparency isn't acceptable to me. Lastly, stay safe, whatever that means for you, stay safe. This really is an awful feeling.

My 2022 invoices keep showing a drug screen I took in 2021. They are assuring me that I was not…read morecharged for a drug screen but they are refusing to take this off my invoice. When asked, they show this drug screen was for a pre-employment check and the insurance ran for the drug screen belongs to that employer. They keep telling me to talk to the billing department. However, the billing department says they aren't responsible for information in my account. They told me to call the other insurance I do not have. My insurance that I do have initially refused to pay for my March 2022 visit BECAUSE REDIMED TOLD THEM THE PRE-EMPLOYMENT DRUG SCREEN WAS MY INSURANCE. THEY TOLD ME TO CALL MY INSURANCE SO I DID. My insurance told me they do not have any other insurance on record for me. I called my old boss and they said they stopped covering me in December 2021. So that insurance should not be listed in my account for March 2022. Redimed finally sent me a second bill and the date on it is 6/6/22 but I did not get it till today. It still has the drug screen listed as insurance used for this visit. I tried to talk to them today but they insisted I have $33 outstanding. Which is interesting because originally they said the entire bill was my responsibility. I called my insurance again and they said the March 2022 visit was approved 4/18/22. So why did Redimed wait till 6/6/22 to send me this statement? They are insuring me they are not charging me for a drug screen while still refusing to give me a corrected invoice with the drug screen removed, or a itemized invoice to prove they did not charge my insurance for the drug screen either. At this point, I have no choice but to pay the $33 to get them to shut up, never visit their clinic again since they will continue to put this drug screen on my future visits and send these invoices to the FBI to let them know Redimed refuses to take a 2021 drug screen off my account and invoices. They keep acting like I am the problem, but you an research medical fraud on the DOJ or FBI website and these coding issues are often seen where there is insurance fraud committed by a medical provider. If Redimed is NOT committing insurance fraud, why won't they remove this from my account and my invoices?