I do not usually go through the trouble of rating someone poorly, but I am doing so because my experience with this realtor was negative. I didn't choose to work with Katie Shook from Redfin, as she was the listing realtor on a house I recently purchased. I would like to share my experience with Katie, though, to caution others if they have to work with her or are considering doing so.
From the beginning, the interaction with Katie was unpleasant. She was not personable, seemed distracted, and acted like she didn't really want to be there. She went through the motions but seemed inconvenienced by the process of being a selling realtor. My biggest disappointment with Katie was that she essentially lied to my realtor and said that all the codes and information for the smart home features (advertised in the MLS for the house) would be shared with us. Initially, we were told the sellers would meet with us to help us in the transition to this system, but that did not happen. She then said the information would be shared with us before closing, only to later say that the information would only be given to us right when the keys were handed to me. That didn't happen either. On the day that the property recorded, my realtor reached out to her to get this information on several attempts with no success. My realtor had to reach out to someone else at Redfin, and finally she heard back from Katie. Katie had no information to share with us and, when my realtor was puzzled with this, when my realtor was puzzled by this, Katie literally said there was nothing she could do about it. She acted like it just was what it was and that I should just accept it. As it turns out, I not only didn't receive the codes and information for the system, I didn't even receive the system! The entire system, along with TV mounts and RV garage fittings were literally removed from the house after the walk-through. The house was left filthy in all areas. Most notably, the kitchen, refrigerator, bathrooms and floors.
I understand that Katie is not responsible for what the sellers took or how they left the house, but I do not understand why she would act in such an uncaring manner after hearing about it. She showed no compassion or empathy for my situation and for that reason I caution others. I would not recommend Katie Shook as a realtor at all and hope you don't have to deal with her as a selling realtor. read more