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Redemption Auto

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - Redemption Auto

Auto upholstery

Furniture reupholstering

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A-1 Auto Interior - Headliner repaired

A-1 Auto Interior

(3 reviews)

We have never had a vehicle that the headliner started to fall down, but that's what happened to…read morethis one. We asked our mechanic if they had any place they recommended to fix it, and this is where they sent us. I looked for them on Yelp, but they were not listed. So we called them and ended up talking to Cindy (the owner) on the phone. I set up an appointment and at that time took the vehicle in for her to appraise. Let me say that I was really impressed with her. We also met her husband, and he was just as likable as her. They examined the vehicle and gave us an estimate to repair it. The estimate seemed reasonable, and we agreed to have them do the repairs. We took the vehicle in on the agreed date and thought we would be picking it up the next day. However, Cindy's husband's parents both ended up in the hospital and that delayed the time schedule. That was completely unforeseen but understandable. They called us after a couple of days and said the vehicle was completed and ready to pick up. We were able to get there a little before closing to pick it up. We examined the work and thought they did a really good job. We paid for it and headed out into rush hour traffic. After being stuck in traffic for a little less than an hour, I noticed a crack starting in the windshield. I watched it grow from under the registration sticker and start to work across the windshield. The crack had to have been caused by the repair as they had to have removed and reattached all the plastic pieces around the windshield. It was too late to try to get back to get back to them before closing, so I decided to take pictures and text the info to Cindy. Cindy got back to us the next day and said she would look into it and call us back. When she called back, she said her husband did not remember seeing any crack in the windshield. At this point, things could have gone really wrong. I started calling around for a windshield replacement and found the national chains to be very expensive. Then I started looking at local businesses and found someone who could do the repair for less than half the national chains and also would warranty their work. We sent that estimate to Cindy, but by that time she had found a friend who would do the repairs for about 2/3 the cost of the place we found. We told her we wanted to stay with the place we found, and she said she would pay what her friend would charge to replace it. We agreed to that. When you think about it, they could have said that they didn't cause the crack. There would not have been much we could do about that. But Cindy proved that she was a great business person by taking responsibility, and confirmed that she is a class act. Will I return? Let me just say that we really liked her and her husband a lot. They are the kind of people you want as your friends. I highly recommend them for any of your automotive interior issues. We think so much of them that we are also going to use them to recover a couple of our living room chairs!

Very disappointed in this place. After I got my seats reupholstered, I contacted them letting them…read moreknow it was not a smooth finish and they said with the heat it would adjust...that never happened. A little over one year later, this is how my seat looks. They never answer my calls or return my calls. What a waste of money.

Redemption Auto - autoupholstery - Updated May 2026

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