If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.

We have been shopping there for over 30 years. Prices are good and the selection is incredible. If…read moreyou shop there on the weekend when they are crowded, the staff are friendly and helpful. If you are there during the week, when you are the only one in the store, they can be very rude and insulant. At first, I thought that everyone was just having a bad day, but unfortunately that is not the case. They definitely need an attitude adjustment, that includes the one who I assume is the Assistant Manager. Big Prairie, Ohio residents for over 30 years.

Zero points for this company. Sent an email, called twice on different days DURING OFFICE HOURS -…read morewhich are listed as two different things on their website, so it's almost like they're Trying to confuse you - and their pricing is listed nowhere on their aforementioned convoluted website. So basically, you have to show up, make a snap decision, and hope you don't regret it later. Do not appreciate the lack of response or ease of doing business here. Maybe the people who work here are nice, but we live in the 21st century. Answer your phone, answer your emails.

I would recommend buying elsewhere. Been a long time customer of Ace Hardware until just recent…read more I'm a fan of sthil products and have purchased a fair amount from Ace. Just bought a new chainsaw that lasted 2 weeks. Thought I was completely ok with the situation, I have a warranty and never had anything negative experiences prior to this. After my saw had been to 2 different Ace Hardware stores. They told me Sthil would not warranty my saw due the chain being on the saw backwards. Thats completely understandable if I had the chain on backwards. But I just bought and only used it a handful of times before it would no longer start. Never once did I take the bar off my saw. So basically I'm called a liar and out $550 for a saw I just purchased. Sthil will not help and Ace was kinda enough to offer me a new saw at store cost for $450 . Sad...I try to always support the smaller local hardware and turns out that they don't really care.

Great little store. Has everything you need at good prices and great customer service. Guy named…read moreRich there is very attentive, helpful, and focused on customers. He's why we keep coming back. Good overall selection of items.

They have a wide variety of items- far more than you'd think for a local hardware store, & the…read morepeople are always so helpful & friendly!