I started this restaurant at two stars because my initial impression of this place was not good. I was confused about the menu, and the bartender was not very helpful. I was confused regarding the sushi on the black menu and the white menu. Unagi (my favorite) is listed on both parts of the menu, but there's a price difference. Why? I didn't think this was a hard question to ask.
The bartender's reply? He pointed to the black menu and said, "Well, this is all sushi." I pointed to the white menu and said, "Well this is sushi too." He said the same thing again, and I said the same thing again as if talking to a 2 year old. He said, "Well, this is cooked (pointed to the white menu), and this is not (pointed to black menu)." I replied, "Unagi is always cooked; no one ever serves raw eel, even if they blow torch it a bit. How many pieces do you get with the rolls (pointed to white menu)?" He replied, "8." I asked, "Are they rolls like this (holding my hand in a circle), or this (holding like a cone)?" He said, "They are like circles." So, for those of you who actually know your way around a sushi menu, the white menu contains maki or uramaki rolls, and the black menu contains nigiri. The process of learning this took about 20 minutes.
A customer next to me later asked the bartender for sushi recommendations, and he said, "I don't really eat sushi." Why on earth would you have someone work at a Japanese restaurant (that serves sushi) and hire someone who does not eat sushi??? There was only one bartender, so he was the front line to answering customers' questions, whether dining at the bar or getting food to go. Sometimes I just wonder at the stupidity of people who supposedly manage businesses! Due to lack of training, this restaurant starts at a two-star rating of "I've experienced better" because I have been to Japanese restaurants who can effectively explain the difference between different kinds of sushi. Here's what I ordered (about $35):
Miso soup - Tinny, lacked depth. Whatever pre-packaged brand used, it was not good. There was a strange after-taste as well.
Seaweed salad - Too much cucumber (plain and raw) and not much seaweed. I would have definitely preferred all seaweed like all the other Japanese restaurants I have been to because the seaweed had a great flavor. I actually liked this item the most, sans cucumber.
Unagi uramaki - The unagi rolls on the white menu are uramaki because the seaweed is on the inside. I really liked this. The unagi was perfectly cooked - sweet but still able to taste the unagi itself. I would've added a star for the salad and unagi sushi.
Ramen - Absoutely pathetic and reason for keeping this review at two stars. This is advertised as a spicy miso broth. What you really get is a gloopy, thick, almost Japanese curry-like broth. It should be noted that Japanese curry isn't spicy at all; it's more on the sweeter side. If this is to remain a broth, then it should be clear (like all other Japanese restaurants who advertise a tonkotsu broth). However, because this tasted so bad, I ate four bites and that's it. I did eat the soft boiled egg, which was the best part, but it would have been better without that brown crud from the gravy (supposedly soup). Unfortunately the right noodles are used, and this makes me sad - what a waste of beautiful noodles.
I do realize Madison, WI is not the most happening place for Asians. But if you are going to be a Japanese restaurant, then be one. Train the staff to know the food and culture. Have the staff taste the differences between the different kinds of sushi so they can communicate to customers. Be proud of our Asian culture and educate the population especially in an area of the country where there aren't many of us. These tips are not rocket science!
Miso soup $3.50
Seaweed salad $6
Unagi roll $9.50
Ramen $12
Vodka drink during happy hour $4.50
Tax $1.71
Total $37.21 read more