Appalling, abusive, customer service from Robert the owner/MD. I reported that my high spec refurbished Mac Book Pro I bought from them in Oct last year had failed, at 9.30am when they opened. Due to being my workhorse for my business I requested that it be collected the same day with Adam at Redhouse. I was assured that I would get a call back in 10 minutes. I had to chase at 2.45pm. Adam advised 'sorry busy' won't be collected until the next day. I politely stated, 'that's bloody frustrating as I could have arranged it myself'. I then get a call back from Robert rudely stating that 'am I abusing his staff!?'. He then lectured me for 5 minutes on behaviour and at no point would he listen nor apologise for the issue caused. I then had to pay a same day courier £130 to get it there that day. I called them to advise this. I then get another abrupt call from Robert stating 'are you going to apologise?' I've had my own retail business for 16 years and never known anything like this. If I treated my customer base with this attitude I would not have a business. Robert did kindly stay until 7pm to wait for the delayed courier. That's where the kindness ended. Next day I was then advised I had mistreated my Mac book as I had too many applications open and too many items on my desktop. To be concise, I had open, Chrome (approx x12 tabs), Safari (approx x10 tabs) and Spotify plus approx 20 grabs on my desk top. Plus Spotify. I have had Mac's for decades now and always used them the same way. My last Mac Book lasted 10 years until the hinge failed and that was a much lower spec machine. I was then advised, it's a software issue and not covered by our warranty and we are doing you a huge favour by not charging you our full hourly rate. I then paid £130 for this and to get it next day back to my office. I then get an email from Robert stating that the SSD hard drive had locked down again and they were sending it to Apple for inspection. I replied, grateful for the update and advised that it has been glitchy/crashing weekly since I bought it. I received no reply to this. I chased today for an update and again, got an abusive Robert stating 'I'm emailing you' I said very politely, 'can you please inform me of what the email says?'. He then went into another rant that I am unreasonable and it's my fault it is broken and his warranty will not cover it and he is sending it back. I finished the conversation that I will therefore have to take this to court. This is the 3rd machine I have bought from Red House computers and the last. Absolutely appalled at Robert's awful insulting attitude. In future, I'll pay the extra money and buy brand new from Apple. read more

Excellant computer store; helpful staff who know exactly what they are talking about, no complicated technical stuff and jargon. Service area for all your computer needs and supplies a wide range of new computer equipment at reasonable prices. It was the first time I have visited Red House, I was recommended by two people who have used them before and couldn't speak highly enough of them, now I know why, will definately use them again in the future, no more PC World for me! High recommended. read more

Utterly terrible. Not sure how they got their Ebay rating but I agree with all the comments about both the service and the attitude. read more

I approached Red House for advice re a mal-functioning laptop. After a brief conversation, I was advised that said laptop had contracted a virus; this without any examination! It would cost me £25 to book it in - nothing else, and a further £35 to remove the virus. When asking for clarification in view of the usual safeguarding software which had been installed by Red House, the staff, who appeared to be the proprietors, said that no anti-virus software is completely reliable and I could expect this to happen two or three times a year. When I pointed out the potential cost to me, they became offhand and dismissive and advised that I could go elsewhere. The overall impression was that of a money-grabbing organisation who have no time for those who are not prepared to pay up with no questions asked. If this is customer service, I can do without it. I shall not return. read more

Over the years, I have given Redhouse many customers, not any more. I had a problem with a motherboard and took it to them for their assessment, to be informed that the board was bad cost £25 for this information. Returned to supplier (Royal Warrant!!!), they advised board was OK and after paying their fee of £36 received it back. I reinstalled it and yes it was OK, s/n and my mark on the board were correct. I think it was faulty fitting on my part graphics card or memory. Went to Redhouse and saw the same rude arrogant woman, who immediately accused the supplier of giving me another board, when I told her I had marked it, she then said they must have changed it. I asked what her staff had done to advise that the board was no good. She was unable or unwilling to tell me. I asked, had they checked the graphics card, memory or even taken the board out of the case. She could not answer this and starting accusing me of maligning her staff, which I had not and yet she was quite willing to malign my supplier. Still not received any communication from her or my £25. The only satisfaction I had, were that 4 or 5 customers walked out at the time due to her volume of voice. read more

I wouldn't even give them one star but I wanted to write a review. My daughter bought a top of the range HP laptop from them back in August that has done nothing but go wrong and has been returned to their shop on many occasions. The final straw was that a few weeks ago the battery packed up so she took it back to the shop for replacement. They promised a quick return as my daughter explained that her daughter needed it urgently for her homework assignments. Having had no response from them over the nest couple of weeks she contacted them on several occasions but was fobbed off with the excuse that they were waiting for the replacement battery to arrive. Eventually, in despair my daughter collected the laptop, minus the replacement battery for her to use it via the mains. Eventually a couple of weeks later a replacement battery did arrive, only to discover it was not a genuine HP model and worse still the wrong battery. My daughter immediately phoned the shop to be greeted by a rude arrogant woman who showed no sympathy even though it was obvious that my daughter was very upset. My daughter tried to reason with her but was greeted with the statement " I will speak with you when you calm down" and then put the phone down on her. I intend contacting the Trade association and watchdog over this disgraceful behaviour . Naturally I will never use this company again and advice BUYERS BE AWARE. read more