Had a very pleasant experience with them, their technician came into my house and repaired iMac as we spoke on the phone. It wasn't loading at all. I was so scared about my data gone lost. My iMac suddenly gave me error and restarted itself, after that it wasn't loading into my account. Was just having circle in the middle of the screen.
I gave them a call and the technician was at my door in 45 minutes.
He spot the problem immediately.
Loaded the system with his box and showed me all of my pictures and documents on my machine. Keeping me calm all the time very professionally even when I was panicking, showed me that my data is intact but I need this hard drive replaced ASAP if I store valuable data on it.
He explained me with simple words that my machine was overheating in the past years and because of the constant heat inside my hard drive start getting faulty.
Actually I have my machine from 4 years constantly working and I never had it serviced I assumed being slow is normal for it.
When he showed me how much dust is accumulated inside, I was shocked. He had to take it away and brought it back when it is ready.
The next day morning my imac was back, nice and clean, fitted with new hard drive and new installation. The Technician attached all of the cables and spend more than hour with me, just to be sure that I'm okay with the new hard drive and setup.
All of my pictures and data was on the same places. I just start working as usual, like nothing happened previous evening.
What I can say, amazing service! Thank you very much guys. read more