Thank you to Matt and Chris for repairing my laptop promptly. As I needed it for work, I was unable to be without it. Chris was able to visit and diagnose a swollen battery, which was affecting the speed and stopped the touchpad working. This was not what I was expecting and I was reassured that the laptop was not ready for the scrap heap yet. The laptop had a 'health-check' on the spot and his colleague Matt fitted a new battery a couple of days later. I am pleased to report that the laptop has returned to its former glory and I am able to carry on with work as normal. I had to initially wait about an hour for a call back because the staff were doing some tuition, but I had a friendly face with me later that day. Overall less than 2 hours downtime and the laptop remained onsite so I could carry on. Only 1 call-out charge and the cost of the battery. Very satisfied with the service and the knowledge of their staff. Will recommend. read more