I needed my MacBook Pro battery to be replaced.
I have placed the order, but there was no communication about what to do next, maybe I need some instructions or a shipping label?
I contacted them after a few working days and they thought that they had already communicated all that to me. (Obviously not).
I have gotten the instructions (finally) and have sent my laptop, and they have received it. It was said that I would be contacted when the repair would be done. Guess what? I was not contacted at all.
Instead after a week, I received someone's iPad, which was rather confusing. On the same day, I received my laptop.
They have fixed the battery but my laptop could not close fully There was a small crack where the Mac logo is so the repair engineer covered it with a small piece of plastic to avoid moisture or dust getting into the system.
This is lovely, but I did not need that, and now I need to remove some pieces of plastic.
As a result, now I need to send the iPad bask and waste my time, removing the plastic which is glued, and I did not ask for it.
To give an analogy it is like getting your car brakes fixed. But nobody talks to you. You just need to open your chakras to feel what to do next., when the brakes will be done?
When your brakes are fixed they will give you your car but without the front door closing properly, because there was a crack. Ah, yes, there will be a pushbike in the back seat. They will ask you to send it back to them, and obviously apologise for the inconvenience. read more