Love this place. Rented a dolly - saved us! So helpful. Don't have space for a dolly and won't use…read morebut once every 10 years so rental is perfect. We only needed it for the afternoon. Very cheap. They rent so many things! I will definitely be back. Very convenient. They are so nice there!!

I rented a trailer this morning from Rental Stop, a company I have used many times over the years…read more When I picked up the trailer, I noticed that three tires looked good, but one looked bald. I asked the guy loading my trailer if it was safe to drive, and he assured me it was. I drove to my pickup location to get asphalt, and as I was driving, within one mile, the bald tire on the trailer blew out. The trailer swung to the left of my vehicle, cracking my rim and almost flipping me over. Thankfully, I didn't roll over, but I had to get my truck towed due to the damage to the rim. The owner of Rental Stop lied and said the towing company told them they had to tow it to their facility, even though I had asked them to tow it to my home so I could get my material. When I spoke to the owner, she essentially blamed me, saying it was my fault because I could have refused to take the trailer. The best she offered was to charge me $130 to drop off my materials. They had repaired the blown tire, but I questioned why I should pay for towing my materials when I had paid for 24 hours of rental on the trailer. I pleaded with her to do the right thing, explaining that I had been a customer for years and they knew the tire wasn't safe. All I asked for was my material. The owner said she would be willing to dump it on the property, and I could come shovel it onto my truck. I'm absolutely disgusted and disappointed. I would never treat someone like this. I'm leaving this review to alert others that this company is not about customer service. They take no responsibility and don't care about the safety of their customers. Everything was about "we will take care of ours; you take care of yours." Completely unprofessional.

So helpful! I have used Shop Drop for several projects and the tools and service have been A+ every…read moretime.

From the owner: Shop Drop, tool rental delivery service for quality home or auto D.I.Y projects. We drop it off, we…read morepick it up.

Best Customer service, and best team to help you out. A big…read morethanks to Mr. Chase and Ms. Vanessa. I would definitely recommend them for anyone who is looking into renting/buying forklift. I was in need of a forklift for rent, I contacted multiple companies but I received the best customer service and support from ACE. Mr. Chase helped me out in getting the information and details that needed . They answered all my questions and queries in detail. And Vanessa was in constant contact with me via email helping out in every step.

We needed a forklift last minute and called around to multiple places trying to find someone with…read morethe right capacity lift. They were so helpful and FAST! Great team of people to work with. We went ahead and looked at their inventory while we were there. They have low prices and I know where we will go once we are ready to purchase our own! Thank you guys so much for all of your help!

Sod cutter. Equipment maintenance issue, blade not operational. They allowed the cutter to leave…read morethe shop without inspection, and offered no credit or consideration having to go back multiple times to get a proper working unit.

I have used this location twice now and have always received great service for picking up the…read moreequipment that I needed and assisting me in putting the equipment on my trailer. There were two helpful gentlemen at the front desk. However, a man approached us, who appeared to be a manager, who had overheard our conversation, at which he chimed in abruptly. I had asked for a quote on a larger excavator in which the guys initially were working on for me. The appeared manager asked what my intended use for it was and I replied with tree and dirt work and before finishing the sentence he was shaking his head as that of a child would do if not getting their way. I replied with "ok" and he continued with letting me know that I have to have commercial insurance, which i currently possess, and continued with the saying that " i will probably damage the equipment. The "manager" explained they were purchased for an oil company and not intended for the manner in which I had talked about. Personally, his act was not professional at all. I do have experience with the machines and to just assume that I would misuse the machine was unprofessional, and quite frankly rude and churlish. I am appreciative of the two younger guys at the front desk that assisted me in checking if the equipment was available and coming up with a quote. If the equipment is out front for rental, it appears to be ready for use. If not, then i would suggest moving to another location.

I have had mixed feelings about this place. We recently rented a ditch "witch" from The Rental…read moreStop and had some issues but they were willing to make it right. We picked the equipment up at opening and drove out to our land about 45 minutes away. We got going and the equipment worked great, although much slower than I expected. Once we got almost done is when we started experiencing problems with the hydraulics and so it was slightly frustrating. Of course I tried to be the helpful wife and give the husband a break from "ditch witching" and it dies with the digger thing inside the ground. He is pissed and throwing all kinds of obsceneties around and throwing things around....well about 45 minutes later we get off the phone with the staff here at Rental Stop and they were going to send someone out to see what was wrong and I dont know, bring another machine.....but they called back and apparently there is a sensor that is very sensitive. So they talked the husband through how to start it up again and he got it going without them coming out to us. Of course once one thing starts going wrong everything starts going wrong, and then the machine stopped backing up and we were basically sitting still.....Luckily we rented the machine for two days and finished our project. The first experience we had at this location was not ideal because the staff werent on the same page and my husband was qouted different times that things could be returned without further charges.

BEWARE! I rented bingo supplies for a professional bingo fundraiser. It should've included a large…read moremaster board, ping-pong, size, bingo balls, and a cage. When I picked it up, the "professional " bingo balls were handwritten with marker and the master board was tiny and would only hold balls the size of marbles so the balls were all rolling off on to the floor. We had to run out to buy 6 dozen eggs so we could use egg crates in place of the tiny master board. They literally could have ruined our entire event and cost us money. Sadly, upon return, no refund was given to compensate us

Great folks that take care of their customers I have purchased several items and rented many times…read morefrom them.

Unfortunate, From 5+ to 1. Rented a trenching machine, Staff was great, machine worked fine. When I…read morepicked it up, they loaded on a trailer, unloading it the trenching bar (digging part) had bent the handle on the trailer jack. When I returned, was told when they replaced the trailer jack, they put it in the wrong sport (right where the blade goes). The handle still functioned and could have been straightened with a pair on channel locks. Went to check out and staff gets a call from Jimmy (the owner I think), instructs them to charge me $125 for a $20 replaceable handle. As I said, unfortunate...straight to a 1 star

I cannot say enough good things about this company. They are a relatively new company that has the…read morecan do attitude. They want your business and they work to earn it. All the equipment is new so down time is minimal. People there are friendly and welcoming, if they don't know the answer to a question they will research it and get you an answer. All around a positive experience from start to finish.

I came here twice attempting to rent a plate compactor for a charity event to build a court yard…read morefor mentally ill children.on the first try I was denied and told to go online and fill out a credit card verification form. We did that and provided a copy of the driver's license.it still wasn't good enough and we did not get the tool.did not live up to their name ez tool rental.horribke customer service

I felt the staff was very helpful. Ordered balloons for a 1st bday party & they came out great…read more Very good selection of balloons & they are way cheaper than party city. That being said, the other decor is overpriced. Overall a good experience

Amazing place! I ordered 10 balloons and a number balloon an hour and a half (mom fail) before my…read moreparty and thank goodness they were able to do it!