Team was knowledgeable and very helpful. Rented a skid steer loader for a home project.

I rented a trailer this morning from Rental Stop, a company I have used many times over the years. When I picked up the trailer, I noticed that three tires looked good, but one looked bald. I asked the guy loading my trailer if it was safe to drive, and he assured me it was. I drove to my pickup location to get asphalt, and as I was driving, within one mile, the bald tire on the trailer blew out. The trailer swung to the left of my vehicle, cracking my rim and almost flipping me over. Thankfully, I didn't roll over, but I had to get my truck towed due to the damage to the rim. The owner of Rental Stop lied and said the towing company told them they had to tow it to their facility, even though I had asked them to tow it to my home so I could get my material. When I spoke to the owner, she essentially blamed me, saying it was my fault because I could have refused to take the trailer. The best she offered was to charge me $130 to drop off my materials. They had repaired the blown tire, but I questioned why I should pay for towing my materials when I had paid for 24 hours of rental on the trailer. I pleaded with her to do the right thing, explaining that I had been a customer for years and they knew the tire wasn't safe. All I asked for was my material. The owner said she would be willing to dump it on the property, and I could come shovel it onto my truck. I'm absolutely disgusted and disappointed. I would never treat someone like this. I'm leaving this review to alert others that this company is not about customer service. They take no responsibility and don't care about the safety of their customers. Everything was about "we will take care of ours; you take care of yours." Completely unprofessional. read more

Love this place. Rented a dolly - saved us! So helpful. Don't have space for a dolly and won't use but once every 10 years so rental is perfect. We only needed it for the afternoon. Very cheap. They rent so many things! I will definitely be back. Very convenient. They are so nice there!! read more

Wow! I honestly cannot say enough about how great the customer service was here at Rental Stop Arlington! The manager, Lowe, was absolutely amazing. The entire process, from start to finish, was effortless. The staff made my event planning process feel so fluid and easy! I am grateful for their support, ideas, and genuine conversation! If you are in the DFW area and you are in need of party rentals, this is your one stop shop! Thank you to the staff at Rental Stop and especially Lowe! You are amazing read more

Rental Stop - Rental equipment from Rental Stop - Party Equipment Rentals Near Me - Arlington, Texas

Rented some chairs and tables for mother in law 66th. Did want the standard width rectangle tables so they helped me brain storm to combine 18 inch width with 30 inch to get me desired width. My only problem was they the 18 inch tables were slightly shorter than the 30 inch width tables. The young lady who helped was so nice and helpful however she was wrong when she assured me tables would be same height. I made the best out of it by putting blocks under legs to raise table to even heights and made it work read more

Rental Stop - Garden chairs and tables - Party Equipment Rentals Near Me - Arlington, Texas

Cannot recommend this place enough!!! Their selection is excellent, highly efficient place and reasonable pricing. Their customer service though...UMMATCHED!!! Truly awesome people that will go out of their way to meet your needs in any way they can!!! Love y'all so much and happy to be a long time regular customer of yours!!! 10/10 read more

Whitney was great she done all the aspects of the job and help me with the rental Bobcat extra Forks she's real nice lady if you need anything they'll help you with yr tool needs read more

Rental Stop is amazing to work with! Jill and David have always been willing to talk through the needs of our events and provide suggestions as to the types of activities that might resonate well with our audiences. We will continue to use them for our tenting, tables/chairs/linens, and interactive games/bubble machine for future events! read more

Another rental at Rental Stop (S.W. Arlington) and another great experience. This time I was suggested to use a particular jack hammer for my application. Brayden walked me through all the particulars. The job went so smoothly. I will be back for other rentals this weekend. I can't say enough about the excellent customer service you recieve from Ryan, Brandon, and all the staff. Thanks again guys! I hope corporate understands what great employees they have. I highly recommend this location for all your rental needs... read more

I have rented through rental stop many times and have referred countless other people to this company. Never in my life would I havw thought i would be making a negative review! But my last experience was disheartening. I ordered pipe and drape for an Expo I was working on. While setting up my pipe and drape at my event I noticed that there were a few poles and bases missing so I called them right away. It says to notify them immediately if something is wrong on your receipt. I explained the situation and they didnt have the staff available to bring me the pipes needed for this setup. Which that part I can understand. I just made a request to get a refund for the pipe and drape I was unable to use. So they had their customer service give me a call. I explained the situation and right from the jump he was argumentative and said that I requested one thing but when their agent repeated it back to me she said the word "Run" which apparently means a row with out dividing poles. I explained how I dont know how their systems work I just know what i requested and if your sales person repeated it different than my request I wouldn't know she changed the request because I dont work for your company. He kept making a reference to having a recording so I asked him to send me a copy so I could hear it. He said he was going to send it but still wouldn't be able to get a refund of the unused pipe and drape. Needless to say he never sent the recording, doesnt reply back to my emails and is no longer available to take my calls. I definitely feel this was an avoidable situation and a fixable situation. There is some serious customer service adjustments needed with this company and this experience is unfortunate. read more

We rented table and chairs for my daughters graduation party. When I returned them they had several people unloading my chairs and didn't keep track of the amounts. They also stacked the chairs with other customers chairs so I couldn't validate the count. They then said I was 3 chairs short and had no way to prove it. The people at this business are scammers and I will never go back. They have lost my business for good!!! read more

I was looking for a place to rent some tables and chairs for my daughter's party. I found these guys. They gave me great service even after I needed to add more chairs at the last minute. Thank you guys so much!! read more

Game Truck was a great decision My 8 yr old loved it his surprise bday party turned out great and even the adults enjoyed the truck. The guys that came to set up were also helpful and stayed alert with the kids in the truck to help out! Thanks to you guys!! read more

Eleazar Villegas of Arlington did an amazing and professional job - from my first trip to the Rentstop center through the follow-up call after my event. His professional, confident and courteous manner were exceptional. I have planned events for 40 years. I will say I reference Eleazar as a top-notch partner and I would work with him again in a second. He went above and beyond in assisting in making my Father's Memorial Event the huge success it was. Bravo to your company, Ele should be commended as he is a true asset to RentStop. Melissa Garza at Grande Prairie filled in for rental items I needed in another location for my Father's Visitation before his interment at the National Cemetery. Not only did she assist me with outstanding service, she was instrumental in getting the items ready in a timely and efficient manner, even as I had visited this location at the last minute. Melissa was exceptional in her professional manner and was a delight to work with. In all I would recommend either of these locations and these two ourstanding employees. Their representation of your company was Professional, Courteous and above all Outstanding. In the rental business, there are often issues, I found this not to be the case with them. They each went above and beyond to make my experience with RentStop first class. Bravo! read more

We rented 10 banquet tables for a garage sale. We live out-of-state, so we were able to find Rental Stop online without any personal recommendations. They quoted us the lowest price of all other places in the DFW area, and they delivered for cheap ($29). They quoted a 4 hour delivery window, but I was able to call the day before and find out a one-hour window. Furthermore, we were finished with the rental a day early, and I called and Rental Stop came to pick them up within an hour. Friendly employees, truthful facts, met all expectations. read more

Very nice store with two convenient locations in Arlington & G. Prairie. While I was traveling in TX, I needed to rent something for the weekend on very short notice and they were a great help on the phone & in person when I picked up my party items. I highly recommend them for any party rental needs! read more