I am incredibly disappointed with the lack of customer service and basic compassion at this clinic…read more I had an appointment scheduled for 4:30 PM for my dog who needed urgent care. Because I live 30 minutes away and had to rush home to get my dog during peak rush hour traffic, I proactively called ahead to let them know I was running late. Instead of showing any understanding for a working person trying to get medical attention for their pet, they were completely rigid. They strictly enforced a "grace window" policy, entirely dismissing the fact that they still had a full hour left before closing at 6:00 PM. To make matters worse, when we called to ask about payment options, the staff treated my wife with an absolute lack of respect. Their only solutions were entirely unrealistic for the average working person. They flippantly told me to just "reschedule" (which isn't easy when you work until 5:30 PM every day) or suggested I drop my dog off at 7:30 AM and leave her there until 6:00 PM. Why would I trust an establishment to watch my dog all day when they've already made it clear they don't care enough to do what they can to see her? This place operates like a rigid corporate machine, not a veterinary clinic that cares about animals or the people who love them. If you work a regular job or expect to be treated with basic respect and empathy during a stressful time with your pet, look elsewhere. They clearly do not care.

We love it here and our dog, Stomi loves it here. She actually gets excited to go to the vet…read more Everyone is super nice and patient with the animals, which can't always be easy. I know my dog is a lot to handle! The lobby is always clean, and they do a good job spacing out appointments, so animals aren't in the lobby together. That can get hectic. I never feel like I am rushed when I'm there, and the vet takes his/her time making sure I have voiced all concerns during our appointment. We have per insurance, and that definitely comes in handy during her annual checkups. If you're looking for a nice vet, give Lakeview a try

Dr. Rhodes and Nurse Edwin took excellent care of our dog. The staff is incredibly friendly and…read morehelpful. They managed to treat us efficiently while balancing several other patients at the same time. I really appreciate their compassion and hard work.

The staff were incredibly kind, helpful, and communicated clearly. They were very patient and…read moreunderstanding of our pup, who is not a fan of the vet. We were not there for a serious emergency - our pup was having an eye issue that we wanted examined promptly and our normal vet was closed. Unsure if it was just luck with the timing of our visit, but we were seen immediately when we walked in and had a diagnosis and treatment plan in under an hour. The tech and veterinarian answered all questions I had. I will definitely be back should we ever need emergency care for our pup.

We took our dog to Dr. Grimmett while visiting edmond for a skin condition that had been ongoing…read morefor months. Our home vet had seen her 3 times, prescribed the same treatment all 3 times and it clearly wasn't helping. Dr. Grimmett asked more questions and learned more about the problems and gave us better information than our home vet had in all that time. She was amazing! We have an updated treatment plan and some hope. I recommend her HIGHLY! Thank you so much!

I wouldn't take my fur babies anywhere else! My baby is highly fearful and Sunset works with me to…read moremake sure he's taken care of! The staff doesn't treat his visits like a hassle and instead greet him by name and try to comfort him. Dr. Maggie and Dr. Downs have been so kind and thorough in taking care of him.

New puppy. Two visits excellent, professional careEfficient professionalism from vet tech,…read moreappointment AP and billing. Thank you.

This place without a doubt saved my baby's life. We came…read moreto them with what I thought was a small or temporary concern and it turned out to be much more. With each test and treatment plan they communicated with me and gave me multiple options. Being military I have moved a lot, pretty much every 3 or 4 years and have seen my fair share of vets and I can say that this is one of the best places... ever Their pricing is extremely reasonable and throughout the whole process they only ran the necessary test and gave me as many price deductions as possible. But most importantly they made sure that my baby was comfortable with everything and not in pain. They are absolutely amazing at communication and responded to every single one of my constant texts, emails or phone calls. The entire team is so invested in the care of my sweet baby even though they just met him. They even referred him to a higher care to ensure that he got the best possible option for surgery which speaks volumes because they could have just taken my money and risked him losing his life in surgery. I will absolutely be making them the primary vet for all of my animals and I am certain that they are in the best hands. It is worth the drive there. I want to especially thank Dr. Katherine Craft, Dr. Chelsey Rostykus and the entire staff of techs. One of the tech I believe it was Amy even sat outside with me on the sidewalk while my baby had a sun break and explained everything like three times and helped me understand what was going on. Countless others were there as I cried I don't know how many times and helped me decide on how best to extend the life of my baby. I am so grateful that I found them I would recommend them to anyone!

The staff was very friendly and very professional. Not a lot of up selling like our previous Vet…read more Gave options and cost and essentially made us feel like we were valuable.

Took our dog in late one evening and the jumped into action. Took care of my little lady in nothing…read moreflat. Sure glad they were close by.

The staff at Rockwell pet clinic go above and beyond for the pet. You could tell where their heart…read moreis.

This is an excellent vet clinic. The doctors and all the staff truly care about every animal they…read moretreat. They have always gone above and beyond to accommodate all my pet's needs.

Cia was amazing. Came right away after the passing of our cat Angel. Cia was compassionate and so…read morerespectful and handled our baby with dignity.

Cia is an amazing woman. She has been very helpful and caring when we lost our Rabbit. She offered…read moreto come pick him up in the middle of the night. We didn't do that but it was very nice that she offered. She showed up the next morning and took great care of getting him taken care of. And we had him back a day earlier than we thought we would. The wooden box he is in is beautiful. Thank you again for all that you do.

I have used EverFaithful three times now in the last year and a half. Keri, the director, is the…read morekindest, most wonderful person. She took excellent care of both me and my beloved dogs. It is such a peaceful place to say your final goodbyes. It is actually a little pet funeral home. I always take my dogs to her, but she always offered to pick them up. She is very prompt in response--you will leave a message and she has always called me back within 15 minutes. I just am so grateful to her and her kindness. It made saying goodbye to my most precious Napoleon just a little easier. Lee Ann Shumard

This place is incredible. They're respectful and prompt…read more Unlike vet offices you drop off your dog and wait for almost a week to get your dog's ashes back. You don't know when they pick them up or where they are going which I don't enjoy. Ever faithful does not do mass cremations they respect you and your beloved pet and treat them as a person one by one. My dog was dropped off on a Tuesday night and picked up that next day in a beautiful wood carved box with a prayer. They also have a facebook where they will post your dogs name, birthdate/ date of death and personal photos just like a human's obituary. They do have a $35 charge for after hours which is worth it in my opinion. Wonderful place and so grateful to have found them.