Do you see that beautiful little baby girl in the photos? Her name was Katniss Everdeen…read more On November 27th-28th we noticed that she wasn't eating or going to the bathroom, but she was still drinking water. My wife and I decided that we would take her in to have her checked out on Saturday the 29th. Once we were seen and finished telling the vet what was going on, the first words out of his mouth were; Well, we close at noon today, so we'll see what we can do. Red Flag #1 My wife and I left, because I had to take her to work, he said he would let us know what they find out. About an hour later I get a call from an assistant saying that they would like to do x-rays, bloodwork, etc. I said; Do it. About another hour went by and I get a 2nd call from the assistant saying that the vet would like to speak to me. He starts speaking like her life is over and yet she was just fine walking around drinking water, she just wouldn't go to the bathroom or eat. He started saying that she has chronic kidney failure. He would like to have her brought in every day to have fluids injected under her skin, but didn't want to do anything else. #Red Flag #2 On Sunday she was still walking around on her own, drinking out of her water bowl, but still not eating or using the bathroom. I let him know this on Monday when I brought her in for her under the skin fluid injection. He didn't seem to care, he just wanted to pawn her off onto the assistants to do the fluid injection and left the room. He was in the room maybe 10 seconds. Red Flag #3 Before leaving I asked the assistant if she would ask him how long he wants to do these injections under the skin, he wouldn't even come into the room to talk, he just told her; everyday until she's better. Red Flag #4 Brought her in on Tuesday December 2nd for another under the skin fluid injection. Told him the same thing, except this time I told him that she wasn't eating, drinking or using the bathroom now. All his response was; force her to eat/drink. He didn't want to check on anything else. Red Flag #5 That night, she was so weak that she couldn't even stand, she would try to get up, then just flop over. She just sat there, still being the lovey cat she's always been as I would pet her. That night I slept on the floor with her. I was laying next to her as she took her last breath and passed away just after 2am on December 3rd 2025 which hurts even more, because that morning and same time just happen to be my birthday. After doing some research and talking to some other places we found out that there could've been more done and her life could've been saved, she could've lived for years and years, but he just wanted to give her fluids under the skin and get her out of the office. They said more could've been done and she would've lived a longer life, if the right care would've been issued the FIRST TIME! I should've taken her somewhere else. I wish I would've taken her somewhere else. If I had only known that this VET really only cared about money, then I would have, but now we know. Besides not eating or going to the bathroom a lot, she was still running around the house playful as could be, like always. Let this be your warning, not your heartbreak. I miss my little monkey, she was my little peeker. She loved to lick my face/fingers to let me know that she was ready to crawl into bed under the covers, she loved to sleep in the bed with me (us) at night, she loved to play with her oven mitts in the middle of the night, she loved to open the utensil drawers to sit inside them while we slept, she loved hopping all over plastic shopping bags to hide inside of them, like a pile of leaves. Her favorite spot laying in the cat tree basket is now empty. Her favorite spot on the couch is now empty. Her favorite spot on the kitchen table is now empty. Her favorite spot on the bed is now empty. A piece of us is now gone. It hurts even more now knowing more could've been done, he just didn't want too. Congratulations Veterinarian Wilkins. You've let another loving pet die, because you just didn't have time. There just wasn't enough money to be made on this one. Folks, let this be your warning, not your heartbreak. I miss my little baby girl and I wouldn't be, if I would've just paid attention to the red flags.

At my very first visit to Warr Acres, the vet walked into the room, spent only seconds with my dog,…read moredidn't inspect him, didn't know his history, and immediately said he had bone cancer. That was my very first time there. He has never had bone cancer. For a vet to make such a serious claim so casually, without even examining my dog, was alarming and completely unprofessional. From that point forward, I only used Warr Acres for basic vaccines and grooming -- never for anything serious. Unfortunately, my most recent grooming visit showed me that even those basic services aren't handled with care. Perfume was applied to one of my dogs despite repeated instructions (noted in their file) -- my dog has allergies to perfume, and I always remind them when I call to book. Yet they still did it. One dog did not receive the requested teeth brushing, and there was also a minor sticky fur issue. Instead of acknowledging these mistakes, I was told I'd need to pay more just to have the "no perfume" instruction followed correctly. When I raised my concerns, Tina S., Practice Manager, was dismissive and rude. She said: "It seems we may not be the right fit for the level of service you're seeking. If not, we completely understand if you prefer to explore other providers better aligned with your needs." Rather than take responsibility, they refused to see my dogs again and tried to make it seem like I was the problem. My feedback was reasonable and respectful, yet it was brushed off as if I had no right to speak up. Tina was not kind at all, and her attitude was extremely unprofessional. Looking back, it's probably a good thing this happened -- no one should ever take their pets there. It's disgusting how they treat people and how they treat animals. And now I can't help but wonder what else was going on behind closed doors that I didn't know about. I would not recommend this place to anyone. Don't fall for the empty reply from Tina (or whoever responded). I've saved plenty of messages from her, and it's clear they're not interested and don't care. Anytime you try to discuss something with Tina, you'll get three or more different versions of the same subject. They're not sorry as they claim, they don't care, and they don't want to work things out.

Always friendly staff and Dr is easy to understand and always takes time to explain the situation…read more We've been using them for 10+ years and have always been pleased.

Great and caring place to take your animals. They truly care and love our fur babies!read more

I started taking my cats here 5 years ago and chose this vet because they were nearby. We have…read moresince moved, however, we continue to come here because the vets are exceptional, the prices are fair and everyome there seems to care about me and my animals. One thing I appreciate about this place is that Dr. Clark really seems to take the time to fully explain the diagnosis, treatment and answers every question throughly and thoughtfully. My husband's cat is one of those crazy Savannah cats. This cat was given to us since he's experienced some past behavior challenges. I was at my wits end with this kitty and I really love cats. The doctor gave me some good advice and we had a good talk about Delos. I am grateful for this because I felt pretty frustrated but after we talked , over time, I was able to get this cat to get along with me and the other kittys just fine. I highly recommend this vet clinic. They have served my family and my cat family well and we will keep going back!

Just finished getting our dogs teeth cleaned at the new vet. She had to have the gingivial…read morehyperplasia removed, 3 teeth extractions, one of those teeth was broken and had the root exposed. The vet said there was no way classen view could have missed these.

Dr. Heatly and all the staff at Great Plains are just phenomenal. They're always so kind and…read morewelcoming when we go up there, whether we're there for a regular appointment or for a procedure. They don't try to sell us any unnecessary items/procedures/etc. and their prices are reasonable. They really seem to care about the welfare of the animals they work with. Our corgi sustained a leg injury while traveling out of state. The out of state vet clinic prescribed him some pain meds that he ended up having a severe allergic reaction to. We stopped those meds and returned home, but then he was still in pain and eventually stopped eating. Long story short, after lots of testing, trying different foods, and doing everything that Dr. Heatly and her staff could think of (blood work, x-rays, different meds, etc.), we went ahead and opted for an exploratory laparotomy. Obviously, we wanted to save this option as a last resort, due to the expense. The office staff suggested signing up for Care Credit to help cover the surgery expenses. They even helped us fill out the Care Credit paperwork, which I thought was really kind after all we were dealing with (our dog wasn't doing well at all). Well, once Dr. Heatly got in there during the laparotomy, she found a pretty good size blockage that was preventing our dog from digesting his food. We're not even sure what he ate, but it was something that didn't break down in his belly. The leg injury was actually a blessing because, without it, we may never have never found out about the blockage until it was too late. The blockage wasn't really visible on the x-ray. Thanks to Dr. Heatly, our doggo recovered and is back to his normal self. She even took him home to her house for a couple days to watch him when he was struggling to eat and she was having him try a new food, and again post-op when he was recovering, so she could monitor his vitals. I don't know what we would've done without her help! I also want to take a moment to address the other 2 reviews on this page. I've never had such an experience at Great Plains. So if those people actually experienced what they say they did, it must've just been an off day. I will say that they do get very busy up there in the office. And, there are certain days/times that are drop-off and pick-up times for the animals who are having a procedure done. So if you come/call during those times, you may have to wait a bit to be helped. But isn't that normal with any business who has a line of customers? I think some grace could be extended here. They're a very popular vet clinic, so naturally, they're very busy at times. If it's not an emergency type situation, I recommend calling/emailing them to see what the best time would be to come by, if you're visiting outside of an appointment time. I highly recommend Great Plains! They care. They provide great service. They don't give up on helping your furry family members.

Very thorough in their diagnosis and they called a few days later to see how my fur baby was doing…read more Love her office and staff and Dr. Heatly is the best!

Dr. Heintz has been all my pet's veterinarian since I got them. He listens to all of my concerns…read moreand takes great care of my 2 dogs and cat. Even if they do not have an appointment available they have let me drop off my pets and will see them at some point during the day. All of the staff demonstrates the same caring for my pets.

Amazing facility! Friendly staff Cost effective,…read moreinformative, and very personable. Highly recommend

I've been using Deercreek for over 30 years. Very pleased with the staff and Veterinarians. I also…read moreboard my dogs with them, we call it summer camp!

My 6 1/2 year old is little chihuahua mix has arthritis in his lower back and will significantly…read morelimp. He comes to see the doctor, receives an injection and that will last him 5 weeks. Amazing! He's a puppy again. THANK YOU!

Great staff and Vet! Clean and comfortable lobby. They made…read morethe effort to schedule us in quickly and did such a great job caring for my little dog.

Clear and complete pre- and post-surgery instructions? What a concept!!!!…read more I am in the health profession. So, I am extremely particular about how you're treated as a patient from the first phone call. The whole team at Family Pet Hospital get it! They remember conversations you have. They note their findings clearly so other staff members can communicate with you without having to pass the buck back to someone else. My dog had to have a tumor removed today. I was called before the procedure; given clear instructions verbally and via email. Given multiple fee scenarios pending on what would be found during surgery. After the procedure, I was contacted by the doctor and given a full report. Then, when I picked her up, they explained all the after surgery instructions clearly. My last vet couldn't remember that my cat was female no matter how many times they were corrected. Thank you everyone at Family Pet Hospital!! You truly made us feel like family!!!

terrible! terrible! terrible! just say no! got my appt wrong and then when i showed they said that…read morethey do not take scratchpay when i specifically asked prior to appt

so good and nice place for animals , siempre cuando vamos nos tratan bien con respeto y mucha…read moreatención