On February 15, 2026, I was informed that I would be receiving both a paw print and a nose print of…read moremy dog as part of the arrangements made following the cremation services I paid for. My dog was not simply a pet -- he was a beloved member of my family for over 10 years and an important part of my daughter's childhood. However, when I arrived on February 24, 2026, to pick up his ashes, I was informed that the paw and nose prints had been lost. I was further told by the front desk employee that the prints were merely a "courtesy" and not included in the cremation cost. While I understand policies may vary, the issue is not whether the prints were included in the price. The issue is that I was explicitly told they would be provided. I was given the expectation that something meaningful and irreplaceable would be preserved -- and that commitment was not honored. If this was truly a courtesy, it should not have been presented to me as a promised memorial item. Informing a grieving family that something special will be done, only to later admit it was lost, adds unnecessary pain to an already heartbreaking situation. There is no opportunity now to recreate those prints. That moment has passed forever. During one of the most vulnerable experiences a family can endure, compassion and care matter deeply. The response I received lacked empathy and professionalism, which only compounded the grief my family is experiencing. I am deeply disappointed in how this was handled.

It took me a while to write about my experience at Blue Pearl, where we took our dog on October 4th…read more2021 We wanted them to do everything possible to help him. The findings revealed that he must have ingested something. He was diagnosed with GMB (Gallbladder Mucocele) and required cholecystectomy surgery. During the procedure, the vets discovered that his kidneys were failing, and essentially, his organs were in decline. He spent roughly three days in the ICU. Ultimately, we decided to take him home so that a vet could come to our house and perform his euthanasia in a comfortable environment. The veterinarian at Blue Pearl wasn't supportive of our decision and suggested that we euthanize him there, claiming it was the more humane choice. However, I disagreed because I knew my dog would rather be at home with his family. On Thursday morning, when I called Blue Pearl to arrange his pick-up, I was surprised to find that only a technician was available to hand us our dog--no veterinarian was present to offer their condolences. My husband and I were in tears, fully aware that we had very little time left with our beloved pet. As we left, it felt like their main concern was about the payment, which totaled roughly $9,000. I am deeply disappointed; our hearts are shattered, and Blue Pearl showed no empathy at all. Shame on them! I urge others to seek out a more reputable veterinarian for their pets. My Sweet Aang crossed the rainbow on 10/7/2021.

The day before yesterday...my baby Cuppachino had to have her eye removed. Unfortunately after we…read moregot in the car go home...she died. It doesn't change my review. She was a senior bunny and gi stasis kicked in from what the tech told me though it wasn't definitive. She did pass away. The staff was kind and compassionate. My daughter and I went yesterday to get her body to bury her. The staff was still compassionate and kind. It was a horrible ending to what I hope would be her coming home with me. I am so sad but I would take any of my animals back there. I had a great experience with staff...Just unfortunately my bunny didnt make it. She was stable at least 4 hours after her surgery. Sometimes rabbits are so fragile. We wrapped her in a blanket that said I love you. Wrote letters and put flowers on her. They gave us a little coffin box with her name in pretty letters. She is now resting with my other bunny who died in 2022. I am sad of course but...the Neel team from entrance to exit..was wonderful.

We have spent THOUSANDS of dollars here since we first found our dog. She had heartworm that we…read morespent so much time and money treating. Our 6 month supply of Simparica is gone, so we've been trying to get it refilled. It's been a WEEK and we've talked to multiple people who said they would handle it. Now we are 3 days past when she was supposed to get it ... they still haven't filled it and it's been impossible to get ahold of a real person. This is genuinely pathetic and we will NEVER be returning here after years of being loyal patients. Get it together. How are people supposed to trust you with their animals when you can't even handle a simple prescription??? I would also like to add that they almost killed our cat last year because they were so scared of her moving around LIKE A NORMAL CAT that they had us give her way too many meds for her weight. She was literally throwing up all over herself and became completely lethargic. They never apologized or accepted responsibility for the fact that the only reason she reacted like that was because of the dosage they prescribed.

I called them in tears early in the morning after finding my sweet doggo had passed. I didn't know…read morewhat to do and they kindly and calmly helped me through this painful and scary process. The person behind the desk clearly explained our options and the tech who helped bring her in was compassionate and understanding. I appreciate them for offering help and compassion when we needed it most.

This place scams you out of every penny they can. 160 for the visit and then 200 dollars for a…read moremandatory iv. They did nothing for my dog with seizures but stick an iv in her and monitor her for 45 mins so they can charge 70 for a monitoring fee. No medicine administered for that 200 dollar iv, but hey for 40 more they will administer the medicine. What a scam of a place. DO NOT take your beloved pets here!

We are forever grateful to the team at Veterinary Emergency Referral Center--they truly saved our…read moredog's life. From the moment we walked in, the compassion and professionalism of every staff member was evident. They went above and beyond, even helping us find a surgeon to perform a critical surgery for our dog. Both veterinarians we worked with were absolutely fantastic--thorough, empathetic, and clearly invested in our dog's well-being. They went out of their way to make sure our pup was comfortable, and it meant the world to us. I felt completely at ease leaving him in their care, knowing he was in the best hands. The entire staff showed us such kindness during what was an incredibly difficult and emotional time. There aren't enough words to express how thankful we are. They made an overwhelming situation feel a little less heavy with their warmth and support. We will never forget the care they provided to both our sweet pup and to us. Thank you from the bottom of our hearts.

These people told me I would be getting ashes back but when it came time to pick up my dogs ashes I…read morewas told they didn't save her ashes. I have called several times to talk to the manager person with no return call I have sent an email to the manager person with no response. WHAT DID YOU DO WITH MY BABY DOG

I can't recommend them enough! We were traveling across country in our RV when our sweet girl…read morepassed away. We were beyond emotionally wrecked and so far from home. They sent someone to pick her up within an hour of my call and brought her back to us at the RV Park the next day so we could bring her home. It's a difficult time to be sure but Pet Memories made it easier. I can't say enough about their compassion and kindness!

My vet used them when my best friend passed away and they have me a beautiful memory that gave me…read moresome closure.

My pup and I absolutely love this place. Where to begin my…read morereview? From the friendly customer service and the attentiveness of the staff, to the cleanliness of the building (as much as you can be with 4 legged friends) and the extra caution they take for caring for the pups...this place has never disappointed me! They have cameras for you to watch your pup while you're away. It's fun watching them play with their friends and follow around the staff in the kennels. My pup has had play times, been boarded here and used their groomers. All services have been good. If I just say "Pawparattzi" my pup gets excited to go see his friends! I almost hate giving this review because I don't want others to know about this gem; however, I do want them to stay in business. So try them out but make sure you don't take my pup's spot! Note: the picture below is one Pawparazzi took when my pup was visiting. Look at that huge smile!

The staff that cares for our lovey dovey are great. Th y are jolly and kind. I felt that they…read moretruly love what they do in the domain of pet care. Keep it going Pawparazzi.

The staff was so great. They talked us through our first ever grooming appointment. I thought my…read moredog was going to be terrified but he looked so happy and excited when I picked him up. We'll be back for sure.

I took my 1yr puppy Bella to get a bath, nails, and what not done. Priscilla knew exactly how to…read morehave patience in grooming a puppy! Bella will be going back there again! Thank you!

Just moved to the Area and found this place on yelp decided to give it a try after reading all of…read morethe great reviews and so happy I did they love Mr. Marley a.k.a. freckles so much I drive 30 min to drop him off ! They do a great job and remember him which makes me feel good about the situation This is the address not the one on the Yelp tho .. 3201 Clay Dr Edmond Ok

Tried this place out for my puppy's 1st time being groomed and couldn't imagine it going any…read morebetter. They were great with communication, timely, and did an amazing dog with my little boy, Matisse!

Dr. Mollet is wonderful. We have taken our pets here since we got them and have never had any…read moreissues. I appreciate his approach with them and do not feel he tries to gouge you - he is honest about costs and alternatives. His new facility is beautiful. He is very caring.

I have an aging maltipoo and she was due for her vaccinations but the vet told me since she's…read moresteadily losing weight we will forego any more vaccines and just love her and keep her comfy till she no longer has quality of life. I appreciated his honesty and took her home.