We booked our first ever family vacation to the Dominican Republic for 4/19-4/25, should be returning today. We saved up up for a very long time to afford this trip and paid a $500 deposit in January and the remainder of $2559 on March 5th. Unfortunately, Covid hit pretty hard and we requested a refund on March 12th less the travel protection we purchased. Our Travel Agent said we would receive a refund to our card in 21 days.
21 days came and still no refund. I reached out Denise inquiring and she said that refunds are now taking up to 90 day's. I was distraught. Again, this isn't a purchase made from a credit card, this was made from our bank account. I contacted our bank hoping they could help to dispute, but unfortunately they said they couldn't because the company wasn't saying they wouldn't refund, but that it would be longer. I settled and started counting down 90 days from March 12th.
I received an email today from Denise that my credit for book now, charge later had increased from $3063 to $3800. I of course was concerned as I requested a refund, not a credit towards a future booking. My TA and I emailed back and forth, but she basically said she thought I had requested a credit and she was sorry for the confusion. She has called to request a credit today and they can take up to now 120 days! She has lied and manipulated me and I just need my money back.
My husbands work has slowed down and we are barely making ends meet. This is unacceptable business practice, especially considering I had purchased the travel protection.
I've called my bank again, but had to leave a message with the dispute supervisor. I'm so frustrated, feeling hopeless, with no firm answer on when we can expect a refund. read more