My wardrobe is fairly high-end business attire. This location is close to my home and on my way to my office. When I dropped off the order, I explained that the blouse was all silk I pointed out that a button had fallen off and would like it replaced. The buttons are not plastic, they are mother-of-pearl. The value of the blouse retail is upwards of $300-$400.( see the advertisement here)
I picked up my order and was getting ready for work took off the blouse from the packaging from red cap cleaners and noticed two additional buttons were missing. My blouse has just two buttons instead of five. When I went to drop off my order today, I pointed out this mistake and asked if they could please explain.
I was told by the clerk that I needed to drive to the City of Poughkeepsie to file my complaint and show the damage. After The ridiculous back-and-forth banter, I asked why it was necessary for me, the customer, to drive to the City of Poughkeepsie when she could let them know what happened herself. As if she did not want to believe that they caused the damage, she said that's how it's done and that Terry does a beautiful job. I had to disagree that Terri did not do a beautiful job today because my blouse was damaged.
How shortsighted and poor business practices have lost them a customer. My average dry cleaning bill is over $100. The order I was dropping off this morning would have made them an additional $80-$100.
If they go out of business it's their own fault. read more