This is a reputable company with employees that are empowered to be diligent, supportive, listeners…read moreand help in meeting objectives in the home health services. The employees are readily available to meet the needs of customers in every aspect of the business. The communication system is very good and there is customer-employee rapport and satisfaction. Their working environment is friendly and issues on customer relations are handled expeditiously. I highly recommend this company to everyone in view of my experiences because of the high professionalism and the pursuits of excellence in the home health business.

I worked for these scam artists for 4 months and they NEVER paid me my correct submitted hours on…read morepayday. It would take 2 or 3 times of emails to get the money I earned resulting in up to 3 eft for a single pay period. They start out paying your a high rate then restrict your hours, refuse overtime, and I have mandatory deductions required by Texas to be taken out of my paycheck, total of $300 a month. Instead, they took 300 from each eft paycheck that were at least 2 per period usually 3 and took the 300 from EACH paycheck. Resulting in a total of 1200 taken in 3 and 1/2 weeks. This money wasn't sent to the party for 2 months after I reported them, they promised to not take any more for two months and I was in a severe accident, hospitalized with spine fractures and within days while in hospital, I had already lost my job, and never paid my last owed paycheck, I am unable to work or lift more that 10lb and it has been 3 months without a single response from their company just to be sent the last paystubs to submit to insurance for disability. Their employee system has been down for the same amount of time and now they supposedly had a data breach? Maybe a scrub of data and records. They are committing Medicare fraud and withholding employee pay for a "bonus" I never received. I printed my paystubs prior to the crash and they sent me a summary of my pay and hours- it has been altered eft dates changed, pay for pay periods altered. And I am still owed the last month of money they took out that would be put on hold through the last 2 months after I was fired for being hospitalized in the accident. These little girls are never in the office, take much for 2 hours and since system has been down have not been going into the office at all. "Working from home" I was told because there was no point in working from the office since the system crashed. I cannot submit my paperwork to get any money from insurance or state STILL because I can't access my last paystubs and they won't send me the correct paperwork needed. Continued in photo

*PLEASE READ ENTIRE REVIEW *…read more As of 2/5/24, I am a former employee of Brightstar Care (Downtown Houston location on Richmond Avenue). This business is very unorganized, unprofessional, and not fair at all! I've given them several chances to get it together. My coworkers and myself (on the 24/7 case that we worked on) had to bring our own toilet paper, gloves, and have had to bring food, drinks, and supplies for our patient on MANY times. I've spent a little over $100 total on different occasions buying food and supplies such as: tooth paste, mouth wash, body wash, deodorant, food, etc.. They knew this, and never reimbursed me. I told the office when things were out and they did absolutely nothing about it, because they knew that two of my coworkers and myself, would stop by the store before work and buy her food. So, that was one less thing they had to worry about. I love what I do; but shouldn't be responsible for providing food or anything else for my patients. I gave Brenda Garza (the Client Care Coordinator) a heads up that I was starting my new job and needed to change my availability to PRN. So, I showed up for my shift 2/5 only to find they sent another lady. I wasted my gas, and also gave up a shift at my other job (thinking that I was already scheduled). I was crystal clear on when I was supposed to start my new job. Brenda sent a lady who literally didn't know any English at all! She had to use the translator app for EVERYTHING she asked me. It was mind blowing. If a person doesn't know English, at least know enough to get by with taking care of a patient. Maybe the employee was a friend of hers who needed more work. So, she decided to take my shift with no notice at all. That's so unprofessional! I know she has her picks of who she wants to send. Brenda has done the same thing to another caregiver in the past. The agency is the worst in every way! Half of the caregivers who work for them are lazy as well. I've voiced my concerns several times and was ignored. I shouldn't have to come on shift to the patient soaking wet, bed pad wet, and the sheets wet. Especially when the patient eliminates very little at a time. That's neglect!! Plain and simple.. I shouldn't have to clean smeared BM off the back of the toilet seat (which the patient does not use at all). A grown woman should know how to wipe herself correctly. Then, sometimes, this one caregiver would leave dirty diapers in the kitchen trash can. I only noticed after she left. There was also a caregiver who relieved me and she brought her husband to her shift to stay there with her. That is a huge HIPPA violation!! To add insult to injury, they came in smelling like ten packs of cigarettes. The last thing I experienced is a caregiver would actually bring her baby and sister with her to her night shift. It is a complete CIRCUS to work for Brightstar (Downtown Houston location). This may seem a bit much to reveal, but I do have proof of everything I've experienced, in case I ever have to use it!! They should be ashamed of themselves!

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

HeartKeepers provided skilled, compassionate, and personal in-home care throughout the final years…read moreof my grandmother's life. I would recommend their services without reservation.

Heartkeepers took phenomenal care of my mother for the last years of her life. They became extended…read morefamily to us. They were always very professional when dealing with her physical and medical care, but also thoughtful, engaged and committed to her emotional wellbeing. She was safe, happy and content in their hands. We never received a call asking us to solve a problem or issue that arose. Instead we would receive a call describing the problem and what had already been done to resolve it. Their care for our mother was remarkable.

If you use this company, be prepared to not have nursing coverage. Every week this company fails…read moreto cover our allocated nursing hours for our son. They claim a shortage of nurses and cannot cover the hours. However if they cannot adequately provide care they are not supposed to accept someone as a client. So if they tell you they can cover you, don't believe it. We are switching companies. Horrible coverage.

this is one unorganize company especially dealing with Tera in the greenspoint office. she do not…read morereturn calls, she do not know how to work the schedule properly. I had to take my child elsewhere. She has a very very nasty attitude when you call her about coverage for their patients. I could not take the unprofessionalism no more i had to leave. DO NOT USE THEIR SERVICES. ESPECIALLY GREENSPOINT OFFICE - that office is not equipped to care or send nurses and promise or confirm a schedule for their cases. BAD CUSTOMER SERVICE TERA.

Amazing Place offers expert care for people living with mild to moderate dementia. The staff is…read moreloving and attuned to the needs of participants. The programming is exciting and interesting. Amazing Place's meal service is thoughtful, nutritious and delightful.

From the owner: Amazing Place has a Day Program for adults with mild to moderate dementia, which is offered…read morein-person and virtually. Each day, Amazing Place Day Program participants are involved in a wide range of programs, many of which have been created or adapted to meet individual interests and strengths. These include: cognitive stimulation, cultural arts & excursions, international studies, creative arts, recreational therapy, intergenerational collaborations, music, sports & leisure, fitness, pet therapy, and spiritual expression. Amazing Place also has a Connections Program which provides family caregiver support and community education, both in-person and virtually. Amazing Place offers dementia caregiver education, support groups, counseling, community resources & consultation, and dementia training for home healthcare providers. Amazing Place is also committed to promoting healthy aging and brain-healthy lifestyles through its Aging Solo, Memory Enhancement Training, and Brain Health Matters programs.

The only reason I gave them five stars is because I couldn't give them six!…read more The representatives, chaplain, Doctors, nurse practitioners, nurses, CNA's were all very professional, caring, open and very easy to work with. Always taking my concerns seriously and coaching us through the stages of my wife's hard fought battle with end stage dementia all the way to the end. It was hard to do the heavy lifting in being a care giver for my girl, but they were with me every step of the way. I couldn't have done it without them! Special thanks to Rosaline, Monique, and Medina who cared for my wife like she was one of their own! These people are angels among us and should be praised for the hard, gut wrenching work that they do every day to help our loved ones transition to their rest in heaven! THANK YOU VITAS!!

The journey of passing is never a pleasant experience, but VITAS has made this experience peaceful…read moreand very caring. The staff and facilities deserve 10 stars. Our loved one is at peace and the care they give was warm and sincere to the end. Thank you VITAS for your passionate service.

This is another assisted living facility that will promise a wonderful experience for your family…read moremember and they just end up taking your money. We moved my father out after six months of being there. We paid the up charge for enhanced care. He was not given his medication at the times passed necessary. Parkinson's medication's need to be delivered in a very timely manner. This has ramifications on lucidity of the person. On more than one occasion when a family member was there, they were late with his medicine. Sometimes we had to request it after the time had passed. We purchased mattress pads in case of him, soiling his bed, and they never used them. They promised he would be taken out of his room, plenty and given activities to keep him busy. This happened rarely if ever. He was often sitting in his room with the TV blaring, wearing soiled undergarments. While he was in the hospital, we went to go retrieve his things, and the room had not been cleaned or touched. Dirty bedding was left on the floor and the room was a mess with the garbage can full. I almost forgot to mention that they lost most of his wardrobe in the laundry! Instead of someone running and getting him some pants from target or somewhere, they told us we needed to do it and then bring them by. I understand it was up to us to replace the entire Wardrobe and they would reimburse us, but that is ridiculous. The only thing I can say is that the place looks clean and is fancy like a four star hotel. The food is decent. I would not send a loved one here. Be prepared to pay River Oaks prices.. also be prepared for big promises with very few being kept. They are all about the sales pitch.

From the owner: MorningStar at River Oaks is a senior living community in Houston, TX, offering independent living,…read moreassisted living and memory care in a warm, residential setting with restaurant-style dining, designed around dignity and connection. Independent living residents enjoy an active, maintenance-free lifestyle with a full calendar of life enrichment activities. Those seeking assisted living in Houston find personalized support from a caring, attentive team. Our dedicated memory care neighborhood provides compassionate, specialized care that helps each resident live with purpose. Rooted in Judeo-Christian principles since 2003, MorningStar exists to honor God, value every senior and invest in its team.