Let me be clear before I continue: This is not a review for Realty ONE as a whole, but for one specific agent. Karen Martin has been serving the realty needs of East Contra Costa County for over 30 years, and while there may be some out there who claim to have had positive experiences with her for both buying and selling, I'd like to detail our, well, less than positive experience.
Let's set the scene, shall we? Newborn baby. Selling a house. Looking to buy a house in a totally separate part of the state. Moving. Looking for new jobs. Basically we took all of the most stressful things in life and decided to do them all at once. Smart, I know.
So we put the house on the market and get an offer 5 days later. Awesome, right? Oh, but wait, that's where the REAL fun begins. We had a tight timeline and we had certain chronological milestones we needed to hit. As such, it was negotiated that we'd have an extended escrow period and a rent-back of sorts, a deposit held in an escrow account that was to be released once the buyers took possession (this will come into play later). Fine, works for us.
These were first time home buyers. Nothing against them at all, I mean we were there once too. However, first time (and excessively cautious) home buyers and the guidance of Karen Martin are a lethal combination. I can only imagine her delight when she realized the leverage she had with our tight timeline. Knowing full well that we couldn't really afford to put the house back on the market, the requests for repairs started flooding in. Now believe me, I understand that any agent should do their best to provide the best service for their clients. However, there is a line that needs to be drawn....somewhere. I feel like Karen maybe has never seen a line before? I mean, a request for $6.5k to repair the sidewalk out in front of the house? That was laughable. Anyway, we finally get past the gouging and move on.
As we approach the close of escrow the buyers want to come to the house while we are there so they can be shown how "everything works". Odd, but ok, we coalesce. A few hours before the meeting is to take place, my wife realizes that we should probably make sure no children are coming with them, seeing as how we have a 2 week old non-immunized baby in the house. Karen knew we had a brand new baby and you would THINK that it would be self-explanatory to ensure the buyers realized this. Thankfully our agent reached out and discovered they were planning to bring their THREE KIDS with them. After way too much back and forth, our agent was unsuccessful in helping Karen realize this was not appropriate, so my wife decided to pack up our 2 week old and 3 year old and temporarily vacate the house. Those of you who have kids know how inconvenient that really is. So I remain at the house and the buyers show up.....without any kids. My agent and I exchange looks trying to validate that neither of us are, in fact, crazy. I walk the buyers through the house to show them the ropes. At the end, this all culminates in a very awkward conversation between my agent, myself, one of the buyers, and Karen. In an exceedingly unprofessional exchange, Karen decided to discuss how much she likes to gamble, and go to Reno, etc. Cool story. Couldn't we just talk about the weather or something?
I wish that were the end of it. I really, really do. Again, flash forward. We packed all our stuff in a POD. One thing that wouldn't fit was our toddler's sandbox. Knowing from previous conversations that they buyers had a 2 year old, we told our agent to ask if they'd want us to leave it for them. A couple days later our agent passes along a text from Karen: "Buyers don't have a 2 year old?????". Weird Karen, you told us they did.
We totally dialed that place in terms of cleaning and preparing for the buyers to move in (this included Karen totally dropping the ball and communicating to us ON THE MOVE OUT DAY that the buyers didn't want us to leave the mounted TV wall brackets). We moved out and shortly after contacted our agent regarding that deposit being held in the escrow account just to see when we could anticipate getting it back, seeing as how the buyers had already moved in. Long story short, our money ends up being held hostage over a garage door opener, lack of understanding of a Nest thermostat (which we graciously left), and a fabricated "kitchen leak" that was conveniently "discovered" 5 days after move in. Over a week after they moved in they finally signed the paperwork to release our deposit. Apparently Karen "just needed to explain to them how it works". Isn't that your job? You tied up $5k of our money for over a week because you couldn't take 5 minutes to explain this to first time buyers?
Passive aggressive emails and texts. A total breakdown of communication. Taking advantage of a family's vulnerabilities. She made an already difficult time in our lives infinitely more so. Do yourself a favor and steer clear. We've warned you. read more