I've been renting from them for about 3 years now and they have been consistent in responding to my inquiries, Loraine in particular has always been professional and exhibited excellent customer service. Prices for their units are also reasonably priced, would recommend them. read more

If I could give zero stars, I would. My husband and I have been moved out since February 7th, and have still not received our security deposit. They have missed the 21 day deadline per California Civil Code §1950.5. My husband has called several times and they keep saying they are waiting on an invoice. The unit we moved out of is already on the market to be rented. We are formally requesting our deposit. If we do not hear anything next week, we will look into suing RMS in small claims court. read more

I was a client before and I had to come back because they are the only reality business that I trust. I love that I was able to fill out my application on paper than online because it's easier and safer for me. Everyone that work there are so kind and helpful. They are also very accommodating to my disabilities. I will always recommend them. read more

Place is unprofessional and rude, went by the office to ask about a rental property girl that answered door was rude and when I asked if I could view the property she stated I needed to fill out rental application and get approved before I could view property no wonder their units are still available. No one is going to fall for that bullshit. Do yourself a favor and find ANY OTHER company to work with read more

2016-2019 My experience with Realty Management Services in Bakersfield was one of the most painful and unsafe chapters of my life. I entered my tenancy expecting professionalism and respect, but instead I experienced repeated violations of privacy, safety, and accountability. When I went into the office one day to pay rent, I overheard staff speaking directly with members of my middle son's paternal family, sharing personal details about me and my child without my consent. That alone destroyed my sense of security and trust. Shortly after that, my apartment was broken into -- even though I had recently installed an alarm system due to previous SA early pregnancy and attempted mugging by my middle son's dad & prior trespassers such as my middle son's paternal grandfather & threats. Only my middle son's tablet and his dad's laptop were taken, items that had been kept in a place only he would have known. Despite reporting what happened and asking for help, management failed to take any steps to ensure my safety or to investigate the situation. Over time, personal belongings outside my unit began disappearing, and I repeatedly reported suspicious activity involving neighboring apartments. Instead of taking my reports seriously, management dismissed my concerns. The fear and stress of feeling watched and unsafe eventually escalated when a former partner -- who had a history and later became subject to a permanent restraining order -- vandalized the property, tearing out the doorbell, tearing off the security door, and kicking down the front door. The courts later found him responsible for those damages & additional violence hate crimes against me throughout my entire third pregnancy and the restitution orders confirmed that. Yet, to this day, Realty Management Services continues to list the damages on my credit history, holding me accountable for something that was proven not to be my fault. Because of this, I've faced ongoing housing discrimination and instability -- I've carried this burden for years, even though the records clearly show I was the victim, not the cause. No tenant should ever be left in this kind of situation -- unheard, unprotected, and punished for surviving violence. Realty Management Services needs to take responsibility for how they treat tenants in crisis and learn to protect, not penalize, vulnerable people who come to them for housing. read more

Zero stars this company is a joke. They way they do income checks is completely different then other places and the girls who work in the front are so rude. read more

Zero stars!! So unprofessional!! They would literally stalk my household and say others were living there. Also the worst I ever had to deal with. They definitely don't help their customers. Please don't rent from this agency read more

Just an absolute disaster of a company, do yourself a favor and avoid this place at all costs. Just not good business practices at all. Was on hold for nearly 15 minutes and spoke to four different people about when we would be receiving our security deposit back. Nobody knew, everyone was either "out to lunch" or "in a meeting". Which I've heard a dozen times.... I've been renting for 17 years and just don't get a good feeling from RMS at all. Only two positive reviews in over five years, the reviews don't lie. read more

Rms is the worst property management. Any owner could possibly employ. Rita is the worst manager that they could ever appoint as she never actually oversees any thing that is being done there. This woman calls herself a manager yet she ducks calls from actual paying renters. She promises things and never delivers. She is the worst. Her name is Rita Benavides. Property supervisor who supervises nothing. Giving zero stars would be perfection, but I have to at least select one star. read more

We've used RMS as our property management company for fifteen years. They've been responsive and proactive in every aspect. Josie has been particularly helpful and professional as things do come up periodically. I highly recommend RMS. read more

This is the worst company to get approved of. They made some bulls but excuse the first time why the application wasn't approved. You're telling me you want me to put a 30 day notice BEFORE i find a place to live? Ok, so put a 30 day notice. Then now they said it's not approved cause of not enough funds in my bank? How the hell can you even tell what's in my bank? Literally have the credit and the money. Don't waist your time in this shitty place. And the lady nearly hanging up. She gives you 0 options and makes no fucking sense of why ur not approved. read more

Very unprofessional. Rude receptionists . We were looking to rent and met all of the requirements, however we're discriminated against by the staff. Nan Brown was very disrespectful. Would not recommend renting any of their properties. read more

Worse management group you can imagine. I would guess they spend more money on fighting landlords and tenants in court than on all other aspects combined. My experience was that they were crude, classless and phony. Their true colors ail quickly with these folks. Zaa read more

Horrible place to rent with lived near the auburn oaks dr apartments are absolutely horrible. The manager Christian would kick out the good people but my old neighbor was mentally unstable he beat his girlfriend twice and threatened another neighbor to go inside before"He kicks her ass" but Keeps those kind of people at the apartments. Do not recommend this company in general cause had to pay for repairs on top of rent used this company multiple times and it was always the same. Poor management! read more

HORRIBLE HORRIBLE HORRIBLE If you are a Owner and are using Realty Management Services, go somewhere else They do not care if they have a good tenant they will not consider them They would rather have your property vacant. Not sure what its like to be a tenant but I tried Sooooo unprofessional!!! Yes!!! beware UNPROFESSIONAL AT ITS BEST LITTERALLY!!! read more

They've always been great to us. We've lived in the Kern City Senior's area for six years, and the owner lives out of state. There was one particular time when the owner next door stepped into our backyard after finishing the installation of a fence. He was swearing, and belligerent, and I had no idea what was going on. Apparently, he'd been reaching out to the wrong H.O.A. and was frustrated by the lack of response. I calmly reassured him that I could have someone at the property in five minutes. Sure enough, Josie was there in that amount of time. Granted this wasn't your average occurrence, but the H.O.A. and police came because they'd become so threatening, all while I was quietly trying to calm them. Tim, the maintenance man has gone above and beyond each time. There was one issue with our old bank account linked to the payment app, but after a couple of months, we were able to go back to paying online again. The owners are now selling the home, and frankly, I'm not looking forward to what's out there. Thanks, RMS! read more

This place is extremely unprofessional in the way they handle proceedings. To begin with, you show up to the office and they won't even let you enter the building. They ask for you to wait in your car while they take your documents and review applications and information inside the office. My biggest concern is that they don't let you see how they handle personal documents while they review them (hoping they did not make copies of anything.) They had my sister and I return to the office twice to correct information on the application. After correcting the information they wanted us to correct, they told us they were not going to accept the applications because the information which was "inaccurate," even though we fixed the exact information they wanted us to fix. Difficult and rude business. Don't waste your time here, the other reviewers were NOT lying about the terrible service. read more

Act like your buying a house the amount of info they want you to submit with your RENTAL application. This place is horrible. Feel sorry for the people who have this company managing their property. The staff is the reason a qualified person is unable to simply submit an application on a property that's been on their site for 2 months and keep lowering rent price when I was willing and qualified to rent at the first listed price. read more

Horrible and rude office staff! I have amazing credit and amazing renters history. Problem is I am self employed. Got all my paperwork ready and went and gave it to them. The ladies basically looked at my paper work for 2 sec handed it back to me and told me denied! It was super embarrassing since there were other people around and I was flabbergasted they didn't even look at my application. I am not totally mad that I got denied I am appalled they didn't even give my application a chance and how they went about handling the situation. I could of been a great renter under their belt. I make well over 3 times the rent. Their loss not mine.. Couple months later and the House still sits unrented. I would not recommend dealing with them. read more

Worst place to ever rent a place from, make me a disabled Veteran with all my paperwork proving my income still have to feel like I'm applying for welfare or state aid. Make u basically give a blood sample with application. Stay away this place has horrible customer service and very slow employees. read more

Save you're money and don't apply here horrible experience. Very unprofessional. They go by public record which means if you have a common name your out of luck cause there's probably someone else out there with 5 evictions like they claimed we had . And they said if we can prove it's not them then let them know and we called the county clerk and it they couldn't provide us proof and said it is the third party's Job to do the check on resident history . Which is so true . At least if your gonna be lazy update you're system and use app folio like every other agency that way backgrounds are checked correctly and Thoroughly . We have excellent credit flawless payment history and great income and still got denied because of the alleged 5 evictions ! Also thank you so much for denying us less then a week later we were approved by multiple places and chose a beyond perfect place . Listen to the other reviews people ! You can't even enter the office to apply . I highly recommend synergy, rpm, or clemmer ! Don't even bother here read more

Girls at the front desk are very helpful and explain everything thoroughly. They let you know what exact documents you need and make it an easy process. Have never had a problem with them when I reach out to them through email or phone. read more

Worst customer service ever, rude staff I would not recommend them to anyone. Owners if you have your properties managed by rms find another management company they are so unprofessional. read more

This place is highly unprofessional they do not care about you or your problems with there service I was an excellent tennant not one late payment the whole year I rented yet when it came time to get my deposit back there was discrepancies I had I left multiple voice mails not once did I receive an call back for them to at least even attempt to rectify the problems I spoke with one lady I believed named Rita she instantly dismissed me when I tried to voice my problems with the deposit deductions that. We're wrongly taken out even though I had time and date stamped photos HIGHLY UNPROFESSIONAL. they will have lost me as an customer I will NEVER use this property management company again if I could rate ay negative stars I would read more

I am moving to Bakersfield in the next month to start a new job at a hospital in Bakersfield. I have contacted this company several times in attempt to apply for a few rental properties that are managed by them. They are very rude on the phone and refuse to help anyone moving from out of town. They refuse to accept applications via mail or email and demand that I travel across the country to turn in the application in person before I can be considered for a rental property. However, they will only accept one application per property and refuse to take any applications for a property once there has been another application submitted. Therefore, they told me that the only way to apply for one of their properties would be to travel to Bakersfield (from Pennsylvania) and attempt to place an application in person for any available random properties that they have available that day, if they have any properties that currently have zero other applications. They do not allow any tours to view any of the properties because they claim to follow covid guidelines, yet they make people apply for their properties in person only. I have spoken with several people at this company and all have refused to help me or even consider evaluating their unsafe and inefficient policies. They refused to let me discuss this with their manager and hung up on me. One girl even told me that "people shouldn't assume that moving to Bakersfield is going to be easy". read more

They are thieves! They hired a "cleaning crew" to clean our apartment after we moved out, and it's there own family. Sandie did the walk through and said it was perfect. I received a letter a month later stating that I was receiving non of my deposit back, and that I may owe them! They charged me for new carpet and I had called the first month that I moved in to repair, it was falling apart. The are also charging me for new floor. They are replacing the ugly vinyl we had with ceramic floors. Must be nice! Stay away from their rentals. I will see them in court. read more

Realty Management Services - Property Management Near Me - Bakersfield, California

DO NOT RENT A HOME OR APARTMENT WITH THIS COMPANY. If you do, be prepared to fight tooth and nail to get your security deposit back. My husband and I rented a home from RMS. We were model tenants: never late on rent, took great care of the house, only asked for maintenance when truly necessary. After moving out and getting our final walk through, we fixed the items we were told to fix (clean the blinds, change some light bulbs). We waited the 21-days given to them by law to get our deposit back. We called on day 20 (a Monday) to make sure everything was going smoothly, and we were told that our estimate had been mailed. By that Friday, no estimate had been received. We called to inquire, and were told to give it a full week and a half. It never came. We waited a full TWO weeks past the 21-day mark, and received nothing. We began calling and emailing Sandie, the property manager. No response for four days. Our lawyers office called and sent emails. No response. Apparently she was on vacation...but that's really not our problem and we had the lawful right to get our money back two weeks before that. Finally, we went down to the office. Our estimate was sent to the wrong address. We were asked to sign a paper stating we received the estimate, but the lady at the front wouldn't let us hold or see the estimate until we signed FIRST. We refused to sign until we were able to read the estimate, so she refused to hand it over. We told her we would return when Sandie got back from lunch, she called Sandie right in front of us and told her to keep a slot for us to meet with her. 2:00 rolls around, and we arrive on time. Sandie made us wait 45 minutes because and owner "popped by." It was simply poor customer service to leave us waiting when we had an appointment...but I guess since they weren't taking our money anymore she didn't care. We finally sat down with her and she told us that we would be receiving a check for our deposit, minus the last few days rent we owed. I said, "we paid that," and we showed her the copy of the check with the "received" stamp from her employee. We also had verification that it had been deposited and withdrawn from our bank account. Sandie was not going to write us the check until she "found" it. I informed her that that was not our issue--we had proof that we paid and therefore we should receive our full check then and there. She said that she couldn't issue is a check with that amount until she could locate where the funds were deposited to. An argument ensued and eventually she said, "well do you just want to wait in the office til I find it?" We said yes. Another 20 minutes later, we had the check for the full refund. Here's the thing about RMS, they are poor communicators. They will take advantage of you IF you do not know your rights as renters. We were given the run-around continually, not to mention the incompetence of not mailing the estimate to the correct address in the first place. RMS is an unjust, greedy company that does not care about its tenants. Avoid them at all costs. read more

We will never rent from this agency again. They are the worst when it comes to maintenance. We have called them on four different occasions for a leak in our bedroom ceiling. The first time we called, it took them a month to get someone to come out, and by then the ceiling had dried and the fan and light was working again. They do half-ass repairs, and now with the storm that came in last night, our ceiling is mushy and the paint has begun to peel, revealing black mold. This should have been addressed properly the first time that we called. They have yet to repair the drywall, and no one has even come out to assess the water damage from the first three incidents. read more

Realty Management Services - Property Management Near Me - Bakersfield, California

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BE VERY CAREFUL WITH YOUR DEPOSIT MONEY!!!!!!!!!!!!!! So i moved cleaned as I was told to do. 21 days later they sent me an estimate to my NEW address saying that I owed about 1200 dollars on new carpet light bulbs batteries and cleaning. Well i waited for the bill and it never came...2-3 weeks later I went to my apartment that now had new tenants and asked them if they had received any mail that could have been mine? And there it was my deposit money ($600) had been purposely sent to the address where I had moved out from!!!! Why would they send it to the apartment where i had moved out from!? Umm maybe they wanted the check to get lost??? They had my new address they clearly sent me an estimated bill to los angeles. Be careful with Sandie she is VERY difficult to get ahold of when you have a complaint, and when you do she is a real b. If i could give them a 0 stars i would...... read more

If I could give this company a negative rating I would! NAN, Michelle, and receptionist are all horrible in communication. This is the worst company to rent from. Do not rent from them let alone waste your time and money. They do not fix anything!!!! They do not communicate with home owners or with tenants! Everything is done on there time and in their convenience... they will do anything just to get your money! read more

If I can give them 0 stars I would. My roommate & i are first time renters & we thought we were getting a great apartment (4403 Isla Verde St) we checked the apartment out multiple time to make sure it's an apartment we would love to rent & that there was no problems nor bugs. We decided to move forward with the application process.. we got accepted.. signed the papers & the same day got the keys to the apartment. My roommate was the first to move in.. and sad to say after an hour or two of her moving her things in she sprayed the apartment with bug spray to kill any bugs that were there and or to avoid getting them.. and to her surprise a lot of roaches started coming out. (Reminder there were no roaches when we've went to view the apartment multiple times) there were a lot of roaches to the point where they got into her stuff! (Boxes, matters, t.v, dressers, etc) she called and yes they got us a pest control truck and he came and sprayed.. few minutes later more came out.. I can say that the apartment was INFESTED IN ROACHES! We weren't even in the apartment for 24 hours and it was infested. (We asked the neighbors if they had roaches too and they said yes) we got our rent & deposit money back after SANDIE agreed we could get it back as long as we moved out the same day we signed the papers. My roommates things are ruined besides her clothes she had to throw away all her things (bed, bed frame, t.v, etc) bc the roaches infested them!!! Don't waste your time with this company, they will take your money and move you in to an apartment or home they claim it's move in ready but isn't! read more

ABSOLUTELY the RUDEST people I have ever come into contact with. I would never trust these people to manage my property. Took 2 weeks to get a call back from the manager Michelle of the property I was interested in. She snapped at me, and became aggressive because I inquired for the 3rd time, after emailing through hotpads, then talking to a receptionist, and again after being placed on hold for nearly 10 minutes. They should not post a property until it is ready to receive calls about, as to not inconvenience them. I have attempted to use them 1 prior time, and just thought they were having a bad day, that was 4 years ago. Apparently they still have rude staff who have no business working there. read more

Just like some of the others say, there a rip off, Tasha Chavez is a bold out liar and deceiver. Karma, Karma someday... I rented for two years did everything correctly, but when I did the walk through and signed a paper with Tasha for all the corrections to be done. I Did them and still no deposit back. They charged all kinds of fees for maintenance guy. When he goes to purchase things for repairs u get charged like 75 an hour for his time, extra cleaning, painting etc. She lied about everything we signed. Also be careful get that walkthrough sheet you first do when you rent and go by that. Two months later you receive a revised deposit letter with additional charges and of course no deposit back and owing more. Tasha never called me to advise me either. God don't like ugly.... read more

Will never rent from again, the supervisor Sandie Lynch and all of the office staff are some of the most helpless, rude people I have ever met, and they have made our living experience nothing but hell. Glad we won't have to deal with them any more, now that our building has new owners. They sent people into our home, while we were there, without our consent, and they tried to blame it on us, not accepting responsibility for anything. 1 star quite frankly is too generous... read more

Irresponsible people . Irresponsible owners. They damaged my home from a broken sprinkler and refuse to acknowledge the damage. They're so horrible as tenants that all the people who live there have issues with them. Off to court on Monday!!! I'll be suing them and I'll be doing all the tenants a favor for the awful people that they are !!!!! read more

Realty Management Services - Imagine if you sign with these people and rent a home they won't be responsible for your rented home either!!!! - Property Management Near Me - Bakersfield, California

RENTER BEWARE. I don't care how desperate you are, being homeless is a better choice than this joke of an operation they have going. I don't even know where to start. First of all it's a challenge getting anything fixed in their run down houses, and when maintenance tells them it needs to be fixed they refuse to fix it and just blame the owner of the house being rude or lazy about repairs. Maintenance guys literally warn you about how horrid the people there are, especially Rita, even our pest control person begged us to go through him instead of her because she is so intolerable. Getting a hold of or a call back from Rita is completely impossible because she very obviously dodges your calls and voicemails. Oh and don't bother doing the walkthrough paperwork or taking pictures because they will charge you for everything that was wrong before you moved in and everything they refused to fix. They did not even clean our house before we moved in it was disgusting, my sons feet turned black from walking barefoot on the carpet our first couple days living there, the shower floor was black, floors were disgusting and all the repairs done to the house were not even done correctly or with the right parts so of course as soon as we moved in everything fell apart. When the stove broke they told us to just turn the gas on and light a lighter because "that's how they did it in the old days." Our dish disposal was badly rewired and shocked my husband and they charged us for that even though we called maintenance out for it. We did a thorough pre move out inspection with Rita and she said word for word "this is the cleanest home I've ever seen from a tenant and it's cleaner than when you moved in" told us nothing needed to be done and we would lose MAYBE $100 dollars from our deposit for tiny stuff. But no, I just came home to a check for $50 because they took $1,630 from our deposit and rent they owed us for stuff that wasn't even there or was from us. These people are the definition of slumlords. If you try to talk to them the girls up front are rude and lie through their teeth any chance they get. Rita is unprofessional, a pathological liar and shouldn't even have a job. Whoever runs this business needs a serious reality check before they screw over the wrong person. If I could give negative stars I would and I'm sure so would hundreds of others considering most the good reviews are employees or family/friends of the employees. They got off lucky with the fact that we don't need that money and it's not worth our sanity or time to fight them for over a year to just get a return phone call. I literally do not have enough bad words in my vocabulary to describe the downright awful people they are or the horrendous karma they deserve. read more

Unfortunately, I wasted my time applying for a home with this company only for them to give me the run around. Their page states they accept bank statements as well as tax returns as proof of income but once you show it to them they say they can't use it. Requirements should be reworded or corrected on the application since it's misleading and it's not obeyed by. read more

Less then zero is my rating. RMS does not care about the renters. Our mail boxes were totally destroyed a month ago. I have been calling RMS once a week to find when the boxes will be replaced. Nothing has been done so today I reported them to Bakersfield's Code Department. RMS is so very bad when it come to maintaining property, the supervisor is NEVER available ! read more

My experience with RMS is just like all of the other reviews. Sandy is completely unavailable and when I communicated with anyone else, they are unprofessional and communicated poorly. Extremely unprofessional with their tenants - a direct result of their poorly managed organization. The house I rented through RMS is owned by a friend of mine and, as the owner, she frequently complained about their lack of organization and fees that result from RMS errors. read more

Would not recommend to rent from them even on my worst enemy. Sandy is the most unprofessional manager I've ever met. Gave my month notice and Did a walk through with her and she told me I'd be charged $200 for detail cleaning and that includes the dirt on my patio. That's after I allready paid for a professional to clean my apartment. I gave her two separate numbers because my ex and I were parting ways and moving separate places and didn't have a secure address to provide them with. Therefor there would be no forwarding address for us to back pay for any damages or for us to receive our deposit back. Not only did she send it to our very first apartment address which she knew we weren't living in she called me a year after I moved out telling me I owed $640 and would be put in collections if I didn't pay. I drove to the RMS building downtown that day and it took me a week for them to get all of our paperwork and details of what we owed money on. $1240 (that's including our $600 deposit that we first paid before moving in) onto a house we lived in and nothing in there was damaged. We were in that apartment for 2 years and when we put in our notice sandy said she'd knock the rent down. Named her price of $20 less. That was a slap In both of our faces. Thankful I'm out of there and never have to deal with sandy and her unprofessional mannerism. read more