We just completed 2 Reality Homes and love them! A big thank you to Linda, for getting the show on the road. We had few upgrades so the design and plans were simple and accurate. A very special thank you to Josh our project manager who worked with us thru the entire process. Josh knew the "ins and outs" of each phase and we came to rely on his expertise. We felt like the project slowed down more than needed during and after the Covid shutdown, but I understand many folks were impatient during that time. Josh stayed on top of it all and we're very pleased with the outcome. Couldn't have done it without him! We wouldn't hesitate to do another project with Reality and Josh! read more

Reality Homes - Centralia - a house in the woods - General Contractors Near Me - Centralia, Washington

I'm very disappointed in the service I've gotten Home Design Consultant Linda with Reality Homes in Centralia Washington. Linda was 20 min. late to the appointment. I asked Linda about Washington state new building code regulations and that they been figured into the prices? She said changes where included in the price. I also asked about the website under Standard Features that says solar ready (ask yourselves professional for more information). She knew nothing about it and never got me an answer. Linda showed me the model home and discuss different features she would also quote prices. Linda stated I need an additional electric panel, that once the house is completed that only 3 vacant slots for additional circuit breakers. Asked for gas hook up for the stove she said that the $575. I also need in an expansion of the room, she said that would be $2000 plan customization changes. She stated only one electrical outlet in the utility room that I might need another one. She also to upgrade the bedrooms doors to 36 inch would be $100 each. I asked about the website there is a variation of prices on each house, she said I would be on the lowest category for the base price. When I received the quote it was $2000 more on the base price, the rough in for the stove was $100 more. She said these were due to price increases that occurred between when I saw her and when I received the quote. She also added a few items on the quote that we had discussed but I did not say yes or no to. On the second visit I was curious about the gas rough in for the stove, that if we changed our minds the plug was still installed just in case we go to electric stove later. She told me no is not installed since I was going with gas rough in. I then said, that means the electrical panel will have five empty slots. She said no 1 open slot for an additional circuit breaker. So after leaving the second visit I was very stressed out, I caught Linda being inconsistent and flat out lying to me. I contacted reality homes headquarters and talked to Michael (I assume he's Linda's boss) he got me some of the answers on the electrical panel that I did NOT NEED, an answer on the solar ready and that even if I went to the gas rough in the electric stove hookup would still be installed. He also stated that the price change from the basic house plan was not a price increase those prices are based off of area I was to build in. (Another lie). Still wasn't feeling confident in Linda's integrity. A few weeks later I contacted Reality Homes again left a message (Was passed it on to Michael) indicating that I did not want to work with Linda. Michael return the phone call. He told me flat out that Linda was quoting off the top of her head without checking the current prices. He went through the quote with me over the phone. He removed items that were not wanted. He also told me the upgrades bedroom doors to 36"was actually $150 each. After going through almost everything he told me that he will have this worked up and send me a copy he also said he will look into some incentives for me and possible upgrades. At this point in time I assume I was going to be working with Michael. When I got the quote back from Michael, Linda's name was on the paperwork and he courtesy copied her on the paperwork. Also in the quote there was no incentives there was no upgrades mentioned. But the cost of plan customization went up to $2500. Michael said nothing about that when he went through the quote. Michael said the utility room has 2 electrical outlets already. Also he told me in the e-mail that Washington state construction requirements are changing and that will affect the cost. I e-mailed him back and told him that Linda had already said that was included in the price. Did not hear from him again. I really wanted to build this house of Royal Oak. I understand price changes. But I can't understand why I can't get a solid start price from either Linda or Michael. The whole purpose of me going to Reality Homes headquarters was to get away from Linda. I cannot, I will not, be able to deal with somebody who's been misleading and lying to me through this process, building a house is stressful enough why should I deal with a person who is dishonest. During my conversation with Michael he never said that I have to go through Linda or that will be sent back to Linda. If it's company policy that I have to go to that one person because I live in a certain area and I cannot trust their front person how can I trust the company. Michael did nothing to restore the confidence in Reality Homes. There is a lot more issues that I've had with Linda and Michael at Reality Homes but I only have so much space. read more