I did not know what to expect from renting out my home. But RPM has been great in helping me to rent out my home with ease and all the help and tools needed. I couldn't be any more satisfied with their service and the courtesy to answer my phone calls, emails, and questions. Kyle set up the process for me and he was very helpful in answering questions and allowed me to be happy with the decision to go with RPM. Diana, Karen, April, and the rest of the office staff have also been great in getting back to all the questions I had. I'm at peace with renting out my home with this company. read more

Did not return calls and would not return texts. I had a showing and there were people living there and no way to view the property. Horrible customer service. One place I looked at didn't have a microwave nor blinds, or closet racks and the house was dirty. Luckily, I will not be renting from this property management company. read more

Do not recommend. They do not respond and only take action if you call them several times. When we moved in they gave us the wrong keys to the home, the home was filthy, dish washer was broken, cigarette butts all over the backyard. Hot water heater barely worked, fridge was filthy, most all the blinds were broken, dog hair everywhere. read more

Horrible property management no hot water half the time takes forever for anything to get fixed.

DO NOT rent from RPM! If it's beyond your control, make sure to take videos, pictures and thoroughly complete the pre-move in checklist. I would recommend receiving move-out pictures from previous tenant and maintenance corrections documented. Move-in home still had food baked onto stove, holes from pictures on all walls and items left behind from previous tenant. A large amount of funds were kept to repaint a 30+ year old home (that was not painted at move-in date). Pictures and completed checklist was submitted for dispute which was blindly denied. Best of luck if you continue with this company. read more

I would give negative stars for this company if I was able to. They don't manage anything, have meth heads as tenants, and make up prices for security deposits of whatever they feel like they want to try and take from you. Don't ever let them manage your property or rent from this company. read more

I rented from RPM in May 2020 during COVID. I liked one of the apartments. I checked it out with my friend. It smelled like dog urine. I had decided I wanted it. I was tired of looking. Had been looking for a place for 2 months. I found the apartment online. Hit the heart button to marked it so I could go back to the apartment online so I can go back to that address. They came back and said they cleaned it. I took it anyway and went the day before I moved to clean. I took pictures of everything. Walls, paint , marks. I took some of the walls on the porch, I sent my pictures in and the owner dropped off a $50 gift card for Target because it was filthy. Not dirty filthy . I paid $900 deposit. In 2021 in May my rent went from $999 to $1099. 6 months later I got a notice that in January, 5 months before my second year starts the rent was going up to $1400 a month. My last month was April 2022. I found a condo bigger that the apartment gated community and I would have a garage. So I'm waiting for my full deposit because I did pay my friend to clean it. They only gave me $400 blaming all the marks and paint defects on me. I fought it with the office but they still didn't give me my money. I writing this now because that place came up again. The women who worked there during the time I lived there were rude. There was only 1 nice lady there. My first summer the water was hot. Hard to shower. They sent a tech out. The water heater had a plate covering the gadgets. So I couldn't see the temp. So he said it was set at 130 degrees it should be 120 degrees. Well the water heater wasn't broke so I was charged $100 for service fee. I guess they didn't care I had to wash my hair in kitchen sink, then washed my face in bathroom then shower my body before the water got to hot. I would rent from RPM ever again and have warned my friends. If I could post pictures I would. read more

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i will never rent from rpm again ,moved in on feb 5 , ive been fighting with real property management for about 3 or 4 months tring to settle a $600 water bill take note i live alone ...today they tell me its on the owner water bill july $269 june $213 may $ 205 the maint guy was watering yard 7day a week 15min a day occording to my rpm manager erica witch has been helpful. only so much she can do ,,,,,,,unreal ,,,,,, read more

RENTERS AND OWNERS BEWARE. Do yourself a favor and take a good look at these reviews as well as the Better Business Bureau reviews. Our experience: No call backs. No texts back. No updates. Just your standard "application received". Well over the quoted 5-7 business days for "processing". We visited the office in person and it was a terrible experience. It was a clear inconvenience that we were there to inquire on the rental process with this company. The receptionist that day (Bernadette) was completely unprofessional, rude, and could care less. It is unreal that a business can operate in this manner. Please beware of doing any business with this company. Application date: 5/8/23 Credit checked on: 5/8/23 Requested bank statements: 5/10/23 Sent bank statements: 5/10/23 Asked for them to call me via email: 5/10/23 (NO CALL) Emailed question: 5/11/23 (NO RESPONSE) Called office and left voicemail: 5/12/23 @ 4:14 pm (NO CALL BACK) Called office and left voicemail: 5/15/23 @ 11:15 am (NO CALL BACK) Visited office: 5/15/23 Sent text to Designated Broker Katie, asking to call: 5/15/23 (Texted she was off and would call 5/16/23 NO CALL. Sent text to Katie: 5/16/23 (NO RETURN TEXT OR PROMISED CALL) Sent text to Katie: 5/18/23 asking for follow up (NO RETURN CALL OR TEXT) Rental removed from Zillow: 5/19/23. We were the first application, confirmed by this company. We were told 6 other applications came in after ours and will all be looked at, even though when our application was submitted, no other applications were to be considered at the same time. So it appears, collect as many application fee's as they can, and then pick a renter. I'm sure we were counted out due to our persistence in wanting information, like most customers/potential renters would. We will be staying far away from this company at all costs and suggest you take caution should you decide to take a chance with them. read more

The rudest people I have ever had to deal with. Do not go thru this company if you do not wish to be spoken to poorly.

This is by far the worst company I have ever dealt with . Last year our AC went out and it took the company three weeks in July to get the cooling system repaired. A repair guy came and then as soon as he was at our door said the RMP had canceled the repair. It took them three weeks to figure out how to get someone here to repair the unit, which was never repaired because our unit went out again this summer. We don't have electricity in the downstairs of our house. We put in several orders last November and December , still a year later no repair . There's been a ton of work orders on this house. We are trying to get out of our lease because the houses living conditions are not up to standards, and we can't not ever get anyone here to fix things. The staff is ABSOLUTLEY HORRIBLE ! There's maybe one or two that are decent , one being Darcy she has been the only to help us . All we want to do is end our lease and move . DO NOT GET A PLACE THROUGH THIS COMPANY . It is absolutely the worst headache you will ever deal with . The only reason why I gave one start was because it was required to write a review . read more

It was very cumbersome to get an appointment to view a listing. The app isn't set-up correctly to scan the back of the driver's license. Communication is not received in a timely manner. I had an appointment to see a property at 6:00 p.m. When I arrived at the site, the lockbox would not open. I called the business and then texted the number that was mentioned in the voice mail to call if there was a problem. After waiting 15 minutes with no response from the Leasing Agency. I left. It has been two days now, and no one has followed up. It would behoove the Leasing Agency to have a staff member available alter hours if they are going to offer appointments in the evening. Or if the Leasing Agent hired good stewards that would provide directions on how to open their lockbox. If this is the poor customer service that the company delivers just from someone asking to view the place, I imagine it's not better in terms of actually completing the process clearly and completely. read more

Do not hire these clowns to manage your properties. They do not follow instructions. They do not turn the properties quickly, which will cost you THOUSANDS. They do not communicate. They NEVER take responsibility for anything and they are just rude and incompetent. read more

My first negative experience was the day we took possession of the house from RPM. The house had been vacant for a while and was filthy. The back and front yard were over grown with weeds. The large tree in the front yard was overgrown and growing into the neighbors roof. I submitted a work order and it took weeks before they took care of the weeds, they told me the tree was my responsibility. Their was a used fridge in my house that when I removed a piece of tape covering the light started to smoke and catch on fire. I bought a new fridge and moved the old one out. They told me it was not their responsibility to replace the fridge. The RPM team is the most disrespectful people I have ever encountered they interrogate you every time you place a work order. I have had to fix every toilet because they would not take care of of a simple fix. It is very hot in Arizona the ceiling fan broke and they would not fix it they told me not their responsibility. Their annual inspection that they can never seem to schedule is the most intrusive and humiliating experience. Two strangers going around my house taking pictures inside my fridge, my closet, my kids rooms this is the creepiest thing. I feel violated every year this has happened. After the inspection they send you a list of stuff that need to be repaired before they will give you another lease. I have had to spend upwards of 700.00 to get a tree trimmed that was overgrown when I moved in. I pay my rent early every month and do not excessively complain. If you are considering renting from RPM think twice they are absolutely awful to deal with. The staff is nice when you are considering renting one of their properties. After they take your money you will be treated with no respect going forward. You will not get your security deposit back that is one thing you can count on. I hope this review helps with your decision. read more

Trouble!!!!!!!!!!!!!!!!! Don't not rent from them......... they will overcharge you for B.S

Beautiful property, terrible company. Have never been treated so inhumanely by a group of people in my entire life let alone a business that I am a customer of. RPM will fight you tooth and nail on every service request and do everything in their power to make sure your time spent at their managed property is as financially beneficial to them as possible. Most recently, our air conditioning unit went out in the middle of July in Phoenix... For 3 days RPM did nothing as my apartment reached temperatures of 90+ degrees. They would not even pro-rate our rent for the days where we could not live in our own home. RPM should be ashamed at the way they treat other human beings. We would have stayed at this property for much longer than our originally signed lease if it were not for RPM's service. Now we are counting down the days! AVOID AT ALL COST UPDATE 2022: We received a message from RPM just before Christmas requesting to perform a "routine" inspection, mind you this is in the middle of our lease. On the day of the scheduled inspection two employees from RPM showed up and began to take pictures of every square inch of the rental property including the inside of our closets and bathrooms. Still curious as to why a company that I rent a home from needs pictures of the dirty laundry in my closet. Shortly after the inspection we received the attached letter, which I think paints the whole picture of the kind of company RPM is. They literally took the time to send us an email formally requesting us to tighten our toliet paper holders, and clean our showers.... during the middle of our lease. This company has no interest in you as the customer, and will nickel and dime you down to the screws on your toilet paper holder. read more

Do not recommend. AVOID! If you hire this company and pay their monthly fee, you can expect the below. · Will NOT notify you if a tenant is late on the rent. You have to reach out for them to start looking into this. · Will NOT make sure the tenant has set up ALL utility bills and you as the homeowner will be charged by the City and be liable. · Will NOT send the last month's rent the tenant paid, as they keep it and will deliver I don't know when. I had to call to get my money. · Will provide incorrect dates of when they will return your keys and waste your time. This is such an inconvenience if you don't live close. · Will not respond when you reach out to ask if you can access the property to clean it after a tenant moves out so it is ready to be back on the market. You have to continue to follow up · Will not refund you the tenant's deposit until you reach out to them. Do not expect an apology as they will not give you one. They put all the blame on the tenants. This company is run by unprofessional people. You will pay and will end up with a lot of frustration and wasted time. I would recommend for you to directly rent property as you will end up doing a lot of work at the end if you go with them. read more

Went to do a self guided tour yesterday. The place wasn't even cleaned and needed lots of repairs. The upstairs faucet was even falling out of the shower wall. I wanted to know if all of the repairs would be done before move in. Called RPM and the gal who answered the phone said what to see is what you get. Guess it's rented as is. I told her the faucet looks like it's going to fall out of the wall. She said once it falls out then they would fix it. I asked to speak with the agent handling the rental but she kept throwing me into voicemail. I sent emails and left voicemails and nobody has got back with me. If the customer service and lack of repairs is this bad before it's even rented, can't imagine what it would be like after being stuck in a lease. No thank you RPM!! Feel sorry for the owners to use them to rent out their properties!! read more

Real Property Management Phoenix Metro - Can you imagine the mold in the wall?? - Property Management Near Me - Phoenix, Arizona

Do not use this company!!!!! They will screw you and steal your deposit!!!!!!!!!!! The worst! Sooo shady!! Look at what they did to keep my entire deposit. I'm taking the them to small claims court and you will have to too if you plan on getting your deposit back. Make sure you take pictures of before you move in and after or you will kiss your deposit goodbye. read more

Real Property Management Phoenix Metro - Property Management Near Me - Phoenix, Arizona

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I read all of the comments about this company after I wrote my review. Even the hidden reviews. One person recounted how they were given 1 key when they moved in and were told to figure out which mail box was their mail box.... I can say that is exactly what happened to me. Do you know the trouble I had to go through to figure out which mailbox was the one that belongs to the house I rented? Before you read my review (it is LONG), I advise you to read all the reviews, even the ones that Yelp hides because these reviews were submitted by folks who probably felt that Yelp was the only pace they could voice SOMETHING and their reviews were hidden because they only posted one review. Tread lightly with this company and do your homework. Know every detail about the property you are leasing - WHO fixes broken things? How old is the property? Is there are Home Warranty company involved? What is their turn around policy for broken things? My Review below: I've leased a property from RPM Phoenix for a year. I believe that this company is not doing what it should to assure that that homes they represent are maintained well. I think that the owner of the property that RPM is the manager does nothing to maintain that house. This makes for a poor experience for the renter. So who do I fault? I really do fault RPM for my experience because they should not be accepting homes to lease that are not maintained well. In the time that I leased this 10 - 12 year old house, here is what I've had to deal with: 1. Week 1 - The "new" refrigerator breaks and all my food in the freezer spoiled. 2. Month 3 - 100 degrees outside, the A/C breaks. And while they reimbursed a portion of the hotel expense, what they reimburse is unreasonable in the high season in AZ. 3. Month 4 - the water heater not only leaks all over the garage, damaging my property, the first technician that came out said the Water heater could possibly rocket through the roof if i kept operating it. 4. Month 5 - an electrical circuit goes out. Normally, not too bad, BUT the freezer I bought as a back-up to the refrigerator that broke in week 1, was plugged on that circuit and I lost all the food I had in that freezer. 5. Month 6 - the microwave breaks. On top of that, I've been waiting almost 2 months now for the microwave to be fixed. I've called and emailed and called and emailed - NOTHING. I would not be as disappointed with all these things as I am if they would just acknowledge this is a bad situation and quite possibly offer some empathy and maybe an apology. I'm a very forgiving individual. But not once did they offer me a simple apology that I've had to deal with this crappy place. On top of the lack of empathy, these folks don't return your call when you call and report issues. I waited weeks for a response about this microwave. The response finally came when I complained on the BBB website. i want to note that this is not a "cheap" property. we've been asked not to post personal info, but its not a cheap rental. I would NEVER and I mean NEVER do business with these people again. I would advise anyone considering using this company to investigate the property carefully. read more

It is not by accident that RPM Metro has a 5 to 1 ratio of 1 stars to 5 stars. Their answer to any question is NO. Bills and charges were out of line with industry standards. Customer service is non existent. Call one of the other property management firms with 4+ stars first. read more

Awful!! They don't reply or respond to phone calls or emails! I wish they would respond as quick as they take that money. Avoid this company if you can! read more

RUN THE OTHER WAY! I just got off the phone with the Operations Director Katie at RPM Phoenix Metro and she is awful. This woman has zero customer service skills. She said to me multiple times, "You need to listen to me". I called and explained my issue with another woman and was transferred to Katie. Katie doesn't know how to listen and at all and have a normal communication transaction with another person. I could not even explain why I my reason for calling as she talked over me, just trying to shut me down. I looked at a property in Peoria, AZ on 2/8 and then submitted an application and all documents that day. I paid the $105 application fee. I then received the following email: Good Afternoon, I wanted to let you know we received your application for the home. We have another application on the home. At this point the home will go to the most qualified person. If you choose not to move forward and NOT process the application I would be happy to refund you back your application fee. Please notify me immediately if you would like a refund and NOT have your application processed. The process generally takes 24-48 hours to complete, how soon were you looking to move in? Please note if your application is chosen with in 24 hours of approval we ask for an earnest deposit equal to one months rent. It is applied to your move in costs. Thank you, -- Brenda Castaneda Property Manager Real Property Management - Phoenix Metro 2320 W Peoria Ave Ste C122 Phoenix, AZ 85029 office - 602.368.5730 ext.110 fax - 602.368.5731 So I'm thinking, oh, this is between approval of myself and ONE other applicant. I call a couple of days later to follow up and was told that they received many applications over the weekend and were reviewing them all. This is extremely deceitful and misleading. I called today to try to get my application fee back as a result and was treated horribly. DO NOT USE THIS MANAGEMENT COMPANY!! THEY STEAL YOUR MONEY! We definitely dodged a bullet here. read more

This company is terrible with customer service, they do not communicate in a timely manner, they do not care about their tenants, they charge you fees and give you ZERO help. The back door lock was broken. My front doorknob fell off and it took 2 days to have it fixed. The dryer smelled like it was going to catch fire, there were excessive holes in the walls that I had to fix, the home was excessively dirty but was told it was move in ready. I would gladly pay more to have a company that cares about the people who are paying their salaries. They added on $50 charge to a $25 HOA fee that was not communicated when it was a warning 2 months prior, nor did they provide the HOA bylaws. I had to ask 3 times for air filters they were charging me for. I chose the house to be closer to my kids who live down the street, it is a nice neighborhood, but I felt like it is managed by a slum lord. I cannot imagine what they charge the homeowners to "manage" their properties, but they are being ripped off too! Looks like it is not just with my rental home, seems to be a pattern of poor business practices. NEVER AGAIN! read more

This company started out great and it all went downhill pretty quickly. The minute we had a problem in the unit, I realized they do nothing for you but collect the rent. I DO NOT recommend! Please go with someone else! read more

This is a horrible property management company they don't do what they say I moved into one of their properties in September and still waiting for maintenance issues to be resolved,they do not return phone calls or emails I would not recommend this Managment to anybody read more

Beware!!! I used this company alone with their pool service company in AZ. The pool guys has been cheated on us with RPM. Charge us but didn't do anything. I found out the charge on my monthly statement 2 months after the bill date and found out they didn't do the job. I contact RPM send them all the pictures and ask them to explain why. The employee who handle my case name Suzie Huntington which ignore my email. I have to call in to ask her and she finally reply me back with the Poolman's number and tell me to call for myself to ask them. I refused to call and asked for an supervisor Rodd. The supervisor said The Poolman is a very huge company and staff like this would happens and he will track down the right guy and give me an answer on Monday. Than I got an email back from Suzie said the tenant refused the repair (which he didn't because I have asked the tenant) and it was never done and never charged as she also reviewed my year to date statement. I than send her back the statement with 2 charges and asked her to explain she than ignore it til now. I tried calling back for the supervisor and left him a voice message back he never returns either. Also I didn't hear anything back from him as he promised. I also paid over $2600 repair prior startup service 05/2016 and they charged me $500 to install a spa light didn't do it. I found out a month after only because RPM tried to charged me $900 more to fix the pool and told me the light was still hanging. I doubt they have done the other. They will not take care of your property and they won't even care nor even know if the job has been job or what they've charge you for. This company alone with The Poolman is just a cheating business!!!!! read more

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this is absolutely the worst company in the world ! don't rent from them they scam and charge you for things that was already wrong with their raggedy home by letting you move in then showing up for a so called inspection and look meticulously for things they can say is damage to evict you . however during your move in they won't do the same meticulous check to note down any damage because they bank on you oferlooking it so they can charge you later. this is the crummiest raggediest most unprofessional unethical company ever ! Beware they have a clause on the lease that says they can give you 48 hrs to come inspect your place and that's how they get you ...they literally will take you to court for so called damages then evict you and rent the house again they do this over and over and over read more

This was a great company before they got bought out. Now it's poor customer service, rude front desk and vague answers. I was a landlord with this company for several years. After they buy out, things haven't been the same. I pulled my business from them. read more

If you're an owner, RUN. Very unorganized company. They don't return calls or emails very well. They are great until you sign their agreement. They asked for a 3 month notice to cancel our agreement for a home they didn't even secure a tenant. I paid it just to get away from them. I had a potential tenant. The tenant was told there was a 5% (taxes and fees) on top of the rent. But I understand there is no TPT in Sun City West so I don't understand why they would be asking for all that. There were other fees added to the rent that would raise the tenant's rent by over $300.00, pretty much killing the deal. Their repair people actually put a sliding door handle on backwards (See pictures). So I had my own technician come out to repair it correctly. Two weeks after I fired them, their landscaper was at the house doing work. I asked him why, he stated RPM hired him. I guess they forgot to cancel him (Unorganized). I reluctantly paid him for his work. I hired another company that took care of everything very efficiently. It cost me a bunch to move but I'm happy I did. read more

Real Property Management Phoenix Metro - Property Management Near Me - Phoenix, Arizona

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I wish I could give them a 0 Start Review, Before they even sent me an email to sign up for my portal I had fines in there. They sent me messages in the portal for 75 dollars in fines and then assessed 200 dollars in fines. Fraud? I have a leaking roof and no one has replied. They are the shark loans of property management. If I was a Investor or Developer I would make sure to keep my properties as far away as possible from this mismanaged company. read more

Literally the absolute worst. They don't even deserve a star. Never helpful. Never communicate. Have left me waiting around for hours numerous times when they say I need to be home for someone to come by just for no one to show... they give you no heads up, no apology, no explanation, no follow-up plan. I even had an emergency and they had no protocol or the decency to return my calls after acknowledging it as an emergency themselves. Do not work with them... read more

WARNING DO NOT RENT FROM THIS COMPANY UNLESS YOU WANT A PROPERTY THAT WILL NEVER GET FIXED AND YOU WANT TO BE SCREWED AND BE TAKEN TO THE CLEANERS UPON MOVE OUT... When we moved into the home it was a mess to begin with... not a single screen on any of the doors or windows, stains on the carpets huge dings and gaps in the woods floors and the list goes on... we called and requested maintenance SEVERAL times for lots of different issues and every single time they said no they wouldn't fix anything. We decided to move out of the home when it was shot and we longer felt safe living in the home.. We did decide to break the lease early but we had a signed agreement from RPM and Us that states once a new lease is signed and deposits are paid by the new tenants we are released from original lease agreement.. The rental company couldn't find anyone to fill the property until November (we moved out in mid September and paid all of Septembers rent) we also fore-fitted all of our deposits and now they claim we owe rent/ damages for October!! Over all these people are lazy they wont fix your property, the office staff is extremely rude and wont help you as a tenant they only care about the Owners of the properties. They will take every dime you have and screw your family over anyway they can right before Christmas too... DON'T RENT HERE I BEG YOU.... YOU WILL REGRET IT! read more

I wish they would be more transparent with the home instead of forcing you to put in an application and hope their lease/features meets your standards. I've been waiting since last week for a reply on a simple "yes/no" question. Real unprofessional. I'm ready to rent this house and they could care less. I've never dealt realtors that just don't return calls or care about making money, but there's a first time for everything. Update: My agent talked to a woman who claimed to be the GM. Here's what happened: Call 1: She hung up on my agent. Call 2: She sent him to a black hole voicemail. Call 3: She hung up on him for asking to contact the owner of the property to find if the owner would allow cats. Given this how they treat possible tenants, I would avoid. I would never want a landlord that handles business like this. read more

If these people are listed as the rental management company, RUN. They never answer the phone, never return calls, no ones emails have any kind of contact info. If I could leave a zero star review I would. You could not pay me to rent from these people again read more

One of the worst companies I've ever had to deal with. We were in one of their properties and had some major issues and they took over two weeks to address it, and still never fixed it. They do not care about their tenants whatsoever and only care about trying to get any small amount of money from you. They are betting on people not wanting to fight for their money and there is no sense of ownership when any type of problems arise. We tried over and over to be reasonable and fair and instead were met with pettiness and them trying to charge us for anything they could to get a quick buck. You never actually have one point of contact but instead get pushed around between people that do not care to help out or take ownership to solve the problem. I highly recommend to never work with them if possible as they do not care about any of their properties or building trust with their clients. read more

Amazing!!! And the ladies actually care about the owners and tenants! Love Phoenix metro branch!!

If you landlord, do yourself a favor - STAY AWAY! Simply put,you can manage your property better than this company even if you have no property management experience. It will turn out that you are managing people in the company to make things happen. The sales person will disappear and battens will get tossed around with new names and you will need to manage them and drive them to close on anything from errors in accounting, repairs, listings etc. etc. you name it. The QUALITY of work products will be poor. Turn around time for any query, below bad. To put it simply, you will end up paying them and managing your property yourself. I have multiple properties, I hired them for comparison/backup as I was getting tons of email campaign. Glad, I can now move to another one and compare. Stay away! read more

I wish I could give zero stars. DO. NOT. RENT. FROM. RPM. West valley!!!! Tenants beware- this was/ is the worst rental experience of my life! Nora in the Phoenix office is very unprofessional, deflects at every chance and her favorite answer is "it's not our responsibility". I cringe every time I need to communicate wint her because it's always a fight read more

My husband and I and our 5 children were renting a home through RPM Management for almost 4 years so 12/2015 thru 10/2019. Until recently we had been evicted due to the personnel in the office not getting back to me in regards to payment arrangements that were requested at the beginning of the month. I was advised that once they had received a response from the owner they would advise. So in the meantime on Saturday September the 28th to be precise someone shot at the property with a high pressure BB gun and shot 4 windows plus our vehicle but one of the windows that was shot shattered it was the sidelite window next to the front door. This particular window is one where our 18 month old looks out of and plays next to. So me being a mother my first reaction is to find someone to get out here and fix the window, so I searched online for someone to immediately replace this window before my kid gets hurt and to find the cheapest person offering to come out on a weekend to fix it. I wasn't thinking about the name of the company being on the receipt as long as it had details of replacement and the name and phone number of the person who repaired it on the receipt it should be fine. Well boy was I wrong apparently the person who did the replacement is not answering the number that I called to initially get in contact with him which is the same phone number on the receipt. So basically I had been in contact with the office advising of the incident as well as provided the information the police gave me because they were contacted the minute it happened, the receipt, and the pictures of the damages as well as pictures of the window after it was replaced. To be advised that since the person is not answering (cuz I can control this) they can't confirm the replacement was done? What was the purpose of me sending them all the information if they are not going to credit me for the replacement (which was some of my rent money) obviously I am being called a liar in not so many words. So since all of this happened and the offices lack of communication with me my husband, myself, and our kids are currently homeless! Thanks RPM we might have had a problem paying the rent on time but it always got paid with late fees! Heartless a-holes! The females that are in the office think that they can talk to residents any way they please they need some brushing up on their customer service. Secondly they do these invasion of privacy inspections every 3 months that are pointless cuz they never fix anything you advise them about during the inspections which leads to another point that I'm going to address the last 3 or 4 "inspections " they did at the property I advised the gentleman of the blinds falling apart. Hence they were not new when we moved in either. So low and behold they send me the final move out charges. Lmfao which includes the blinds which if I'm not mistaken beings that I used to be in the property management field would be considered normal wear and tear since we did live there almost 4 years and they were NOT new when we moved in. Also my credit for the window was not on that move out bs charges either. I have sent 2 emails requesting copies of the inspections but of course they have not responded. So if this does not get the attention of someone there I'm sure that I can contact an attorney and get this all settled in court! Funny thing is all of these conversations took place via email so I have records as proof that this company are money hungry careless pieces of poop and I know my rights as I have studied the landlord tenant act and was nominated business manager of the year for a property management company back in 2007 so just to be clear I do know what I'm talking about when I say these thing. Might contact 3 on your side also because I'm livid about all of this not to mention again that we are fudging homeless due to RPM's incompetence in this matter! Thanks again RPM I hope to see you in court! Ps the cleaning charges will not be paid along with the blinds, the trash out, the toilet seat, reinstalling the globe in the bedroom (are you kidding me) also the globe for the front door was left on the bar and was taken down by your painter a few weeks ago. Broken kitchen faucet? The one i just bought because the other faucet was broken and leaking at the spout? Give me a break, what about the stove which only had three working burns that your maintenance people advised "well 3 still work so what's the big deal". All of these erroneous charges are things that you have to do while turning a vacant home. Do I look stupid or what? read more

Real Property Management Phoenix Metro - Move out charges - Property Management Near Me - Phoenix, Arizona