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    5.0 (3 reviews)
    Open • 8:00 am - 5:00 pm

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    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    1 year ago

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    Maria Haydee Z.

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    2 years ago

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    InstaMaids - Maid Service. Made Simple.

    InstaMaids

    (821 reviews)

    Downtown

    Fast and good clean. Gave me a quote that beat Molly maid. They also squeezed me in within 2 hours…read morenotice. Really good if you want the job done day of. Pro tip: Call them and they will overwrite the appointment calendar online. I got the hourly clean service for two hours two bed two bath.

    I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

    Terra Cleaning Services - Residential cleaning | Commercial cleaning services

    Terra Cleaning Services

    (7 reviews)

    I used the old reviews to make the call. They pointed me to a website which was confusing. They…read moredon't have a flat rate estimate. They came over and gave me an estimate. See image attached for your own reference. For the 2 bedroom 2 bath, the estimate was $450. I was hoping it would be a lot lesser considering that the day before itself I managed to get someone else to perform a deep cleaning. No cleaning requested.

    Terra cleaning is absolutely amazing! They provide exceptional service and are very friendly and…read moreeasy to work with. When we first moved into our new house, I hired another service to come in and do a move-in, deep clean. I'd never used a cleaning service before and was very displeased with their service. Three people came for 3 hours and they accomplished a basic clean of our 2800 square foot house. There were many things that were left undone and I did not feel like anything was really deep cleaned as I requested. So I started asking around and some months later I had several cleaning services and solo cleaners come to the house and give me a quote for a weekly and biweekly service. Of all the people that came, I was most impressed with Terra cleaning. Freddy was very friendly and personable, and he offered a good price. So I went with them and have never looked back. Their first deep clean service was exceptional!! Again I had 3 people here for about 3 hours and they accomplished twice as much as the first service I hired, and for $70 less!! They cleaned all my plantation shutters on the main floor and blinds upstairs abs my five fans. They did a very thorough job. I have them come every week now, and they continue to be thorough and excellent each week, and I am so pleased with their work (and I am very picky about how clean my house is). I love the days they come! Also, anytime I have special cleaning needs, I just text Freddy before the service. When they get here he verifies exactly what I want and they always do it. They are seriously amazing.

    Olivia's Cleaning Services - My wonderful family and I

    Olivia's Cleaning Services

    (4 reviews)

    She came to my house the day before Thanksgiving on pretty short notice and dealt with me and my…read morecrazy dog roaming around the house. She did a really great job and didn't make me feel like a loser for having a messy house. She did an especially great job on my bathrooms. It was great to have one of my to do items before the holiday checked off of my list for me, especially since it was the first Thanksgiving since my mom passed in June. Thank you, Olivia, for doing such a great job! Edited 4/10/13 to add that the last time Olivia cleaned my house, she took care of areas that were not even included in the price of the cleaning and she picked up my kids toy mess in those areas. That was truly going above and beyond. I only wish I could afford to have her visit more often as my kids (and husband!) can really tear up the place!

    My family has used Olivia's services on an irregular basis on 8-10 occasions. Each and every time…read moreall of the items on my list were handled in a very clean and well organized manner. She cuts through the mess that is our multi family household like a sterilizing tornado, even if we only gave her 10 hours notice. The price is always well worth the effort Olivia puts in. To top it off she always goes the extra mile and takes care of the little things I didn't even think to talk about with her. That type of attention will keep me and my family calling back. If you are not impressed, then there is probably something wrong with you. Thanks a bunch Olivia. D

    Real House - homecleaning - Updated September 2026

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