I prepaid more than $800 for a scheduled car audio installation, took time off work, and drove…read morenearly 30 minutes to make sure I arrived on time. When I got there, I was told the appointment had been canceled because the installer had a family emergency. I understand that emergencies happen. What I do not understand is why no one contacted me before I made the trip, especially since the business already had my full payment and contact information. I gave them two reasonable options: provide a discount for the wasted time and inconvenience, or issue a full refund. They chose the refund, which was processed promptly. While I appreciate that the money was returned without a fight, the lack of communication and apparent disregard for a customer's time was unacceptable. I will be taking my business elsewhere. ​

I recently stopped in to Custom Audio Shop to request installation of a new infotainment system…read moreand stereo in my 2018 Jayco Greyhawk 33 foot RV coach. The staff was very knowledgeable and asked me to bring the RV in for review. I made a second trip with the RV to meet with A J (the installer). He assured me that he could do the job and we then scheduled a date for the install a couple weeks later and I gave them a deposit to order some parts which they thought might be necessary. I came back on the scheduled date and the job was completed in about 3 hours at a cost less than the original estimate. A J reviewed the new installation with me and showed us how to use the new Pioneer AVH-2550NEX unit. One of the parts they ordered was not actually needed, so we even got a refund credit for the unused part back on our credit card. We are very satisfied with their skill and customer service and recommend their service very highly. Thank you very much for a great experience! It was well worth driving the 65 miles from our home in Warren County on each visit to get this job done at a very reasonable cost less than we expected.

The store was wonderful and inviting. My sales associate was John Bizzaro, dude was awesome! Being…read morea fellow anime enthusiast made the entire experience 100x more enjoyable!

Justin was great to work with. His communication was quick and helpful. He helped us get into our…read morevehicle in only a couple of days after getting it in...servicing what was needed and getting it detailed for us. I am confident I can call Justin whenever I need something and he'll help me out.

The service was excellent and the work done was top-notch. They did all the work within the…read moreestimated cost and time. The quality of their work was beyond my expectations and I would recommend them to anyone. The owner and office manager were very personable and explained the process and expectations very well. The paint match was perfect and car looked like new when I got it back. They helped arrange my rental and had it brought to me when I dropped off my car for repair, then took care of having it returned when I picked it up. This is the only shop I will ever use for repairs.

Smith Collision is an all star when it comes to their auto collision repairs. Their paint matching…read moreis spot on every time. Their estimates are always reasonable by insurance and personal accounts. They come highly recommended by those that want high quality craftsmanship and no need for a do over.

Could not be more impressed with the service I received. I brought my car in for a problem I was…read moreworried would be expensive, but the team here diagnosed it and repaired it for free. They were upfront, professional, and went above and beyond to take care of me. Special thanks to the general manager Sean! It's not often you find a dealership that stands behind their customers like this. I'll definitely be returning and recommending them to others!

joe went above and beyond for me. i am very impressed with how they operate there. don't ever go to…read moreoff road express on rt 8 and deal with kyle.

Service call for overhead door at my house was extended prompt and efficient! When I returned home…read morethe door was operating and had been oil / greased - operating so smooth and quiet! Highly recommend Plyler Entry systems for all your needs!!

Broke a spring on the garage door, Plyler technicians were there by 9:00 a.m. to complete a temp…read morerepair and the next day to replace the springs. Excellent service and quality work. Highly recommend.

Scott has always made sure my vehicle was well maintained. He has always recommended the work that…read moreneeded to be done, and contacted me before starting any work. The cost of service has been below competitors price.

Like most people, I'm frustrated with mechanics doing things on my vehicles not necessary and/or…read moreovercharging, A friend recommended Scotts inspection station. You know the deal, tell him I sent you there and he'll treat you good. I should have known, after a quick discussion with Scott about the cost of a drive shaft for my vehicle being $700 when I could find a variety of quality ones for under $400. Anyways. Scott assured me that I was at the right place of business. What was I thinking? Wanted to believe in integrity and honesty. Poor decision on my part. Definitely wouldn't recommend this shop to anyone. No cost of parts or hours of labor on the receipt. Checked parts cost myself. After subtracting fees and parts before mark-up. Seems it took between 5 and 5 and 1/2 hours to do a 2 and 1/2 to 3 and 1/2 hour job.

I just dont understand the one rating on here with one-star and a big story. The whole complaint…read moreis about how aggressive the mechanic was and how his coworker encouraged it. Yet when you read more of the persons review, he says Don't be fooled by their friendly demeanor and how nice they are. ‍

In availing the Yelp deal, I had the rare opportunity to introduce this site and its functionality…read moreto Mike, who handled a brokedown starter with honesty and great care. He might not have known about Yelp (something he's sure his son must've done) but he knows his vehicles. That's what matters. The car starts now, but the real gem here is service. Mike went out of his way to complete the job on a Saturday and, when I explained I'd be Ubering to get it, insisted that he pick me up instead. Thanks, Mike, and enjoy Yelp!

Excellent company, excellent service! While traveling crisscross around the United States, we hit…read morea deer near Erie that rendered our car inoperable. Our insurance company recommended Laughlin Collision. Closed on a Sunday, we left a message with Laughlin Collision and the owner called us back and arranged for us to have Jerry work with us first thing on Monday. We were traveling with two dogs and 2430 miles from home and needed to get the car fixed immediately. As it turned out the parts were going to take a while to get. Jerry worked with our insurance company to get us a rental car so we could get on our way. It all worked out! We had to leave our car there, used a rental to continue our crisscross then flew back to Erie to pick up our car. Jerry worked with us every step of the way. The car looked great at pick-up! Thank you Jerry!

I was in a collision with a deer and needed to have my Jeep repaired ASAP. Many other shops said…read morethey wouldn't be able to look at it for a month to three months, but once I explained to Laughlin's that my vehicle was undriveable and I was paying for my rental car out of pocket, they prioritized fixing mine. They were upfront with any supply chain issues and communicated with me throughout the process. They worked well with my insurance company, making an adjustment to the original estimate. I got my car back in just over 2 weeks, good as new. I would definitely go to Laughlin again for auto body repairs.