If you're looking for reliable water delivery, keep looking. Primo/ReadyRefresh talks a big game, but what you actually get is missed deliveries, constant reschedules, and customer service that makes you want to pull your hair out. They'll happily sign you up, charge your card, and even toss you a discount code -- but good luck ever using it, since half the time the product never arrives. At this point, I get more hydration from my tears of frustration than from the service I'm supposedly paying for. Bottom line: save yourself the stress and stick with literally any other option. read more

Poor communication , & why wouldn't the driver pick up All my empty jugs?? He left 7 in driveway- the jugs are their property? After sold by Nestle, they aren't what they used to be read more

ReadyRefresh - Why not take these???? - Water Delivery Near Me - Jupiter, Florida

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If I could give you 1/2 star I would. Your always changing delivery dates. The latest was (see below) text. Apparently, you don't care if we run out of water, hey you can grab a bottle on the way out. We have to give you 24-48 hrs notice to change orders but you don't. Why is that, I ask? We will see what Corporate has to say because they will be monitoring my account. Time will tell.... read more

ReadyRefresh - Water Delivery Near Me - Jupiter, Florida

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Sometimes I find myself pondering the age-old question: why on Earth don't I check reviews before signing up for a service? You'd think water delivery is just... well, water. But oh, how naive I was! Enter ReadyRefresh, where even H2O becomes a drama-filled epic. Here are just a few hilarious reasons you might want to steer clear of this watery abyss: Their delivery availability is horrific... so stock up on water like you're preparing for the apocalypse while you wait. You'll need it! And if you're one of the lucky few who actually gets a delivery slot, brace yourself! The driver will probably either show up at the wrong address (do they have a map or are they just winging it?) or leave your precious water bottles in a location so obscure you'll need a treasure map to find them! Don't even expect them to bring it to your door - that's just wishful thinking. Now, if you dare to call and complain about this circus, get ready for the pièce de résistance: they will enthusiastically offer to cancel your account. Seriously, I think they might actually earn commission for cancellations! I mean, who needs customers anyway? Maybe if they channeled that same energy into their customer service, they could improve their shockingly bad service instead. But hey, why fix what's hilariously broken, right? read more

Is there a less than one star option? I've never had a problem with service and I've been a customer of Ready Refresh for many many years. And also had an paid membership. The schedule for delivery needs to be set in at least two weeks notice. But they don't show. And then you call the next day to see what happened, because there's no notification of a delay, only to be told, "there was an error in the warehouse, it'll be there tomorrow." But "tomorrow" never comes. This is day number FOUR that I have placed calls only to be lied to and still NO WATER. After ReadyRefresh was bought by Primo, service has decline. Primo maybe bit off more than they can chew. I wish i had more hands to give them more thumbs down. read more

This company can only cause you ulcers! No show deliveries constantly raising priced can you imagine $74 for 5 bottles of water and delivery. read more

Sometimes I find myself pondering the age-old question: why on Earth don't I check reviews before signing up for a service? You'd think water delivery is just... well, water. But oh, how naive I was! Enter ReadyRefresh, where even H2O becomes a drama-filled epic. Here are just a few hilarious reasons you might want to steer clear of this watery abyss: Their delivery availability is horrific... so stock up on water like you're preparing for the apocalypse while you wait. You'll need it! And if you're one of the lucky few who actually gets a delivery slot, brace yourself! The driver will probably either show up at the wrong address (do they have a map or are they just winging it?) or leave your precious water bottles in a location so obscure you'll need a treasure map to find them! Don't even expect them to bring it to your door - that's just wishful thinking. Now, if you dare to call and complain about this circus, get ready for the pièce de résistance: they will enthusiastically offer to cancel your account. Seriously, I think they might actually earn commission for cancellations! I mean, who needs customers anyway? Maybe if they channeled that same energy into their customer service, they could improve their shockingly bad service instead. But hey, why fix what's hilariously broken, right? read more

Water had plastic particles in it. We canceled the water and moved into the next. I'm concerned I've given toxic chemicals to my body

I should have read their reviews before I initiated service. they had been billing my businee partner every month for years without providing any services. my partner has Alzheimer's. I thought it was because she failed to end services. since I had all equipment already i contacted the. on my own, setting up an account. I informed them I'd let them know how much, and when. they started billing me without my permission. I can't get the credit card company to reverse charges since they wouldn't stop. lesson learned : ALWAYS read reviews first! read more

could not get water delivery because they input the wrong date on my credit card. have to wait another week. Very bad customer service.

We got an overabundance of water delivered and could not stop them from delivering, and overdelivering and we had 20+ full 5-gallon bottles we never ordered and they wouldn't take them back. Not the way to run a business. I'd recommend ANY company over this one. Dr. Francine in West Palm Beach, FL read more

if I could give zero I would! we are moving and tried to cancel our account. Worst customer service I have ever experience!! you can't get a person on the phone even when you leave a callback in their queu. Go online and they instruct you to do a chat then that person will tell you send an email. Then you'll get an email telling you a call is required!! Around in circles you go!! Best actually worst part is they won't pick up the empties and instead tell you to throw them away!! that is once you get someone on chat!! what a waste!!! do yourself a favor and don't use this company ever!!!! read more

Do NOT use this service. It's a scam. After signing up and receiving a couple of deliveries, product and delivery charges go way up. It's a total bait and switch. When you try to cancel, they ignore the emails, and keep charging you. You can't reach them by phone except to order. When they finally do cancel you service, they bill you an additional $50 "reconditioning fee" for the rental of the cooler. They also have taken almost 2 months to come get the bottles and cooler. You have been warned! read more

HORRIBLE HORRIBLE HORRIBLE UNPROFESSIONAL UNEDUCATED RUDE AND ABSOLUTELY A NIGHTMARE when you call expect to have the WORSE service EVER. I can't believe this company gets away with treating customers the way they do. They skip deliveries when they feel like it, without notice. Their website sucks and there is NO tech team to assist EVER. Do your self a favor GO SOMEWHERE ELSE. My business account will be terminated and moved to another company. read more

Do not use this company I would give it a 0 star if I could. It is an absolute scam that wants to get the money out of innocent people's pockets. I canceled my subscription over a year ago because I realized how bad this company is just for them to charge me $44.97 today randomly and re-enrolled me to their subscription. I had to cancel my card because there was NO way to remove it from being charged by them WITHOUT my consent. They supposedly mailed their products to me but I haven't lived at that location for a while so I can't even use the garbage that they FORCIBLY sent and charged me for. Even if I could access the products I don't even drink Arizona Arnold Palmer so it would just be routine in my cabinet until I could find someone to unload it onto. It is a trash company DO NOT USE IT and if you do/did I would suggest canceling your card so they can't wrongfully charge it in the future. read more

I signed up for ready refresh water delivery and a cooler/dispenser. They delivered the cooler/dispenser and set it up, I went into my office and came out three minutes later and half of the bottle of water was all over my floor. I called and they apologized and said an appointment to bring another cooler, this one didn't work. It didn't power up and was useless. I was promised a brand new cooler not a refurbished cooler for their third dry. They brought the third cooler today, the delivery man said he could not bring it in and set it up and make sure it works. It leaked all over my kitchen floor again! I told them to take back the cooler/dispenser and cancel my account due to the lack of quality of equipment and attitude of the delivery person. I strongly recommend you do not use this company! read more

Don't subscribe to the delivery service!!! Ready Refresh NEVER delivers what you order - instead they ALWAYS deliver extra water and hopes you don't notices so they can sell you more than you want. when you call they always say it was an error by the driver but they ALWAYS have no problem billing you for their mistakes. read more

Wish I could give 0 stars. For customer service to be this negligent is absurd. The customer service wouldn't listen to me that I work a 9-5 Monday through Saturday, their operating times. They messed everything up with billing and I was charged extra, instead of giving me an extension number and complying with my simple request (a hard working essential worker) they just kept giving me their service number and telling me to call by a certain date or I will be charged another late fee of $30. I tried calling several times and waited roughly 45 minutes until someone finally picked up. Then I was disconnected after I gave them my info. My "card information was still wrong" and had to contact them again during my next lunch break. I waited my entire lunch break and they finally picked up as I was going back into work. 1 hour lunch break btw. Anyways, from the deliveries, to customer service and HR, these people probably hire anyone. The lack of brain cells in this company is very obvious. It's sad because I really enjoyed the service and planned on being a lifelong customer, who picked several gallons every 2 weeks. Now I've cancelled my service because they can't even figure out how to properly contact a customer who needs assistance. I ended up losing money and lots of time with this service 0/10 would not recommend read more

If they had half a start I might even choose that or nothing at all. They are the worst water delivery I've ever had. They are not accommodating twice I chose an earlier delivery date and both times they were canceled by Readyfresh. So I'm having to go fill up 5 gallons of water at the store. I asked them if I can get an earlier date and was told unfortunately they cannot do that. Our faucet water is undrinkable and I have 5 dogs that need fresh water everyday. Their customer service stinks. I'm currently looking for another water delivery service. read more

I have lived all over the country and have always had water delivered to my home. THIS IS THE WORST DELIVERY SERVICE EVER!!!!! Constant delivery problems and billing problems; customer service is a joke. After waiting on hold for an average of 30 minutes each time, the representative tells you that they have no authority to take care of your issue. When you ask to speak to a manager, they just leave you on hold until you hang up. This company has effectively stolen approximately $200 from me and has refused to issue a refund. read more

I signed up for ReadyFresh in March 2022. I lost my job in December 2022 and had to cancel my service. They came and picked up the unused.Water and dispenser. I even received a credit back to my account. Today they tried to run my card for $50. When I called I was told it was for the Restoration of the water cooler! This is total crap!! If I'd known or been reminded of this fee, I would of kept the cooler cause that's pretty much all that is worth....$50!! CONSUMER BEWARE!! read more

The worst company to do business with...very expensive and impossible to stop product from being delivered and keep charging my card. Tell everyone you know to never ever do get involved with this shady company. read more

If I could post 0 stars I would. Guy came to my door with this great deal. Having water delivered with my bad was a great idea, until it wasn't! My first bill was under $15 plus my tip to delivery guy. Yesterday they withdrew $38.95! WHAT?!?! Apparently I was not told the proper price, nor about the EXTRA $8.99 delivery fee. A) They lied! B) They never told of higher payment! C) Never mentioned delivery fee! D) I did NOT authorize them to keep my card on file! And hold on to your hats folks.....Little F*^%er, tried to buy something at AMAZON.COM, WITH MY CARD! read more

If I could give them zero stars I would. We used them for delivery in Florida during the pandemic on an order by order basis (not a subscription). They continued to charge my card for random amounts after we left the state. They did no respond to emails or calls. I had to change my credit card number to stop the charges. Then they turned me over to a collection agency for $120 charge that was fraudulent on their part and did not go through on my new card. Avoid these people at all costs. The authorities should investigate them. read more

I have a love hate thing with this service. I love how easy it is to schedule deliveries on their site and their pricing. The delivery man has been the same for years. I both love and hate him. He is very efficient and polite. However, I have at times selected the do not disturb option for my delivery. Just leave the bottles. Every single time this guy will hang out and repeatedly knock and ring my bell! This makes my dogs INSANE with barking. First of all, it says do not disturb on my delivery. Secondly -- knocking and ringing my bell for 10-15 minutes will not draw me out of my house, it makes me very angry. I have no idea why he does this? I tip him generously when I do see him, maybe another tip? This will get you NO tips ever again. read more

They allow you to schedule delivery but don't Deliver at the most critical times. Very disappointed with

When I signed up for this service I was given an option of delivery every week, two weeks, three week, or monthly. Ok. I picked four bottles every two weeks. All seemed ok. First couple deliveries came on Tuesdays. Next one was scheduled for a Wednesday. Ok. Not too bad. Went back to Tuesday. Then to Wednesday again. Then Thursday!! Whoa. Ok now we are starting to push the delivery more. What is going on? So I call. I'm told this is not happening and the best she can do is Wednesday ( not our deliver day of Tuesday- this was all on Monday). Our deliveries continue to get pushed. Then today I realize that after our most recent delivery (yesterday) the next one was not scheduled until 4/12!!! That is 2 1/2 weeks!! So I went to the app to switch the delivery day to the 8th (so we don't run out) and when I did- the next deliver got pushed to 2 1/2 weeks out!! WTF! What happened to deliveries every two weeks!!! So I call, I get told that they run schedules every 11 days huh? I asked for the sup (total Karen move, I know) she informs me- they go by 11 business days on their schedule so sometime that pushes the deliveries. WTF!! That is NOT what I signed up for dude! I signed up for delivery every two weeks. Which is 14 days. My kids don't stop drinking water on Saturday and Sunday honey. If you want to leave people dry- make your intentions clear when they sign up and give you their hard earned money. read more

Terrible service. Delivery scheduled for today. We received a phone call, a text and an email to confirm. The empty bottles have been out front all day, NO delivery. I log on to my account and see my next delivery is schedule TOMORROW. No notification of that, just a NO SHOW. Try to call customer service whose number is difficult to find and was told by the nice automated voice to expect an hour on hold. These delays were typical about a year ago and it looked like they had resolved the issue, but now seems like they are back to their old sloppy service. I'm looking for other service. You should, too. read more