I honestly don't know where to begin with this experience. What should have been a straightforward…read morefour-hour move turned into an almost 9-hour ordeal and the worst moving experience we've ever had.
My mom recently moved from Maitland to Casselberry, Florida. We were quoted approximately four hours for three beds, three dressers, three TVs, a sectional, an arcade machine, and a kitchen table. We've moved multiple times before, and similar amounts of furniture have never taken more than five hours.
We were initially told the move would cost around $500, but once the movers arrived, we were presented with a $1,600 bill, which was eventually reduced to $1,200. We were also told they would not unload our belongings until payment was made. After nearly nine hours, the $1,200 cost was extremely frustrating and completely unexpected.
When they arrived at the new house, one mover smelled strongly of marijuana, which was extremely unprofessional. We also discovered that a TV was broken, a TV cord was missing, and bubble wrap was left on five pieces of furniture.
We contacted corporate on August 28 and spoke with Cailin, who said the situation would be investigated and that he would follow up with us on September 3. We never received a call. When we followed up on September 4, he didn't even seem to know what situation we were referring to and offered no reimbursement or meaningful resolution.
We understand that moving is difficult and unexpected things happen. What we expect is honesty, professionalism, accountability, communication, and respect for customers and their belongings. Unfortunately, we received none of that.
After the extremely long move, unexpected $1,200 charge, damaged/missing belongings, unprofessional conduct, and lack of corporate follow-up, we feel completely let down.
I would NOT recommend this company. This was by far the worst moving experience we've ever had
