I bought my gas fireplace from this company about three years ago. Since then the gas logs have…read morebeen Serviced annually, per the manufacturers, and G.F.R's recommendation for maintenance. I have to be honest, at first i thought that sounded made up, but I talked to the manufacture and it really should be serviced that frequently. Now I'm known for being the type of person that stands over people and ask "hey you need more light?" now I'm really asking that so I can actually see better, because I'm nosey, lol... Anyway's I ask him and he quickly and softly but with a deep voice says "no, I'm fine; thank you anyways..." i just blurt out UH-HUH and he looked back at me with the funniest facial expression and just held it there for about 20 second, Longest 20 seconds of my life haha. all of a sudden i felt an immense amount of laughter about to erupt... it did., I swear i almost died laughing. So was the technician. Before he left i asked him what possessed him to do that and he said "probably my meds wearing off" and we both almost died laughing again. it was a riot. He always was funny but this time he just really made me laugh hysterically. i can't wait for next year!

From the owner: We are dedicated to providing the best quality gas fireplace repair and services. To the point…read morewhere we are downright tenacious. We never say never, and we never leave a unit taken apart. You may wonder why we have a 5 hour window. It's because our gas fireplace repair technicians don't really ever know how labor intensive a gas log fireplace insert can be. No two appointments are alike. So with that in mind we say a 5 hour window and a phone call roughly an hour before the technician heads your way, is quite useful in freeing up your day instead of sitting around waiting for someone to show up.

Scott, the technician, came to our house to inspect our gas logs to figure out why the unit wasn't…read moreworking. He found multiple problems, repaired them and carefully explained to me what the issues were. He is very professional and knowledgeable. I give him 5 stars. My overall rating of Taproot will be lower as the office is slow to return calls and schedule appointments.

I hate to be negative, but the young man who waited on us in the showroom needs coaching on sales…read more Our fireplace gas fixture was leaking gas. The tech, Scott, was great. He knew what needed to be done but the man running the store wouldn't look me in the eye, and yawned in my face several times. He only wanted to sell me an entire new unit, on sale for $2,000. I understand the original owner has retired. I was very disappointed and thought would get better service. I went with another company, in town - I highly recommend them. They repaired it for about $600.

Extremely poor quality work, and when asked to repair what their tech broke I was quoted a $5200…read morerepair bill. We are having them and their business practices reviewed by Angie's, Bank of America, Visa and the local BBB. Beware there are many other ex-customers who have similar run-ins as posted on BBB.org, Homeadvisor.com, Angie's, Google and Yelp. Between over charging, poor quality work and having to chase them in court it has been a disaster costing me $400 to repair their ***-up! All this and having to fight off cancer and under go a surgery.

Don't use them. They won't show up. I made an appointment several weeks ago for a chimney…read moreinspection and cleaning for today. Got a text yesterday that they'd be here between 12 and 3. Waited around all day. Nothing. Called at 2 and they assured me they were "still coming". They called my wife at 3:30 and cancelled. "Had a problem on earlier job." Which is understandable, so you'd think they plug me in first next business day right? Hah! Tried to reschedule but they weren't willing to make any reasonable accommodation other than add me on at end of day on a day that wouldn't work for me - and end of day worked so well for me this time. If you like waiting for the cable guy you'll love them. Otherwise, don't waste your time waiting for them to not show. Call somebody else.

Great service from start to finish. Brett, Matt, and Justin…read morewere my main contacts. Justin performed a perfect install of my new stainless steel chimney chase (cover) on 6/3/2026. This company uses the best materials and employs the most polite and competent techs in this business. I would highly recommend hiring them! Larry Springs

Easy and quick to make an appointment. My chimney tech was super friendly and very detailed on…read morewhat he found and did while checking my chimney. He was really good about answering all my random questions about my weird chimney. He took photos and sent them to me after the service. I highly recommend. Often times as a female you get treated like you just would not understand so they don't bother to explain in detail but I was very happy with my service visit. Thank you.

used this company after a bad experience with another local company i won't mention the name of…read morehere.... Cova gas fireplace repair was spot on and quick. the price wasn't bad either.

What can I say? I don't usually write reviews like this, in fact I don't write them ever, I "TYPE"…read morethem haha! Anyways, we bought this house and had it inspected and everything else we were supposed to do, which wasn't cheap FYI. The Inspector-guy checked out the fireplace even (which is gas). We go through the whole moving process which we all know can be a nightmare. I go to do a once over the house while my partner took a shower. I came to the fireplace and I flicked the switch, and... Nothing! I couldn't believe it so i flicked it back off, and then on again. This time i heard it sparking, but still nothing lit. To make a long story short, we were talking to the neighbor and they told us to call CoVa Gas Fireplace Repair. Well at first that sounded a lot like a certain virus we all know but she repeated CoVa Gas Fireplace and I just shrugged (we are from Texas where there is no Gas Fireplaces. I am used to the run-around service companies can give you but i must say that from the beginning, CoVa Gas Fireplace Repair was probably the best service company experience I have EVER had! The were so courteous, polite, and professional. They laid out how their service works, exactly how much it is, and didnt hide their price or alienate me in any way. They listened to what i had to say and within a week they were at my house and did such a great job on the fireplace. They explained EVERYTHING, and even made sure i was comfortable turning it off and on. I will be calling this company for the fireplaces annual service. They could charge twice as much and i still would. you can't put a price on piece of mind or safety, and Cova Gas Fireplace Repair provides both of those services... and gas fireplace service too

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

I used them for repair/maintenance on our gas logs. They were excellent! Khalil was very…read moreprofessional,wore proper PPE, very neat workmanship and now our logs are like brand new! They were excellent and ahead of appointment time

The technician showed up on time, was very professional and knew what he was doing, gave us a…read morecouple of options and good advice, and had the problem fixed in no time. Couldn't be happier!

Do not hire this company! Ww called and said we wanted someone to help advise on installing a…read morewood stove insert for a fireplace. They said they could do that and would come by to look over the fireplace and talk about options. The guy arrived about on time, but looked like he slept in the truck. His clothes were a shambles and were covered with dog hair. That on its own was not the main issue. He came in took measurements of the fireplace, looked up the chimney, went outside to look down the chimney with two different drones. Neither one worked. So, then he told us we needed to have the flue treated with a sealant. Did we want him to do that now? And it would cost aboutt 300 bucks. We said forget it. Then. We asjpked about which fireplace insets would work, and he said he would have to talk to his boss And he would call us back. He then presented us with a bill for $195 for the "inspection". He was there a total of 20 minutes, never did see down the flue and had no knowledge about fireplace inserts... Never got a call back. Do NOT hire this company! UPDATE Our previous review was Replied to by the company and listed as fake. Not true. For some reason the review was listed in VA. the real place was Bath NC. and the date was March 7th. And you are correct about the amount. it was higher - the amount charged to our credit card was $256.47. You should have our phone number in your records. So call if you still want to dispute this review.

Very professional and was on time and gave a great price on my chimney cleaning. Explained…read moreeverything that was going to be done and I was very happy with the turnout