I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

I've had my share of bad experiences with Alamo and I think it's heavily location based because my…read moreexperience at the San Diego airport was pretty positive and I didn't have to wait in line to get helped. I was in and out of the check in counter within minutes and I was able to select from a huge selection of vehicles which was so nice. I was able to get a hybrid vehicle so that has definitely helped save on gas especially since gas right now is ridiculous. I'm happy with the service and my car so far, it's been fun to drive.

Our original San Diego Airport Budget car rent option was a great deal not realizing via priceline…read moreper Budget agent at the airport our reservation was near the mexican border. UGH! Searched for low cost long term car rentals and this had good reviews. We need for nearly a month in April, called them last minute and they took care of us. Christina office manager and Olivia were great. Car in April was an older 4 door Hundai, little noisy but was good for our needs and cant beat the price $625. We are going back for a month in June (new grandson) and Christina setup us up.

I am so glad a found them! I had no idea you can rent cars for a longer term, a few months in my…read morecase. I was only familiar with the super expensive daily rate rental cars, or overly long leases on new cars, neither of which suited my needs. Long term car was the better option here and worked out excellent! Thank you LTC!

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

I want to compliment Diego #1 and his great help in securing a car rental for my daughter in the…read moremiddle of her stressful finals at SDSU. She arrived, the staff was VERY helpful and made the process easy. The price with everything included was cheaper than AVIS even with a corporate discount and airport fees. Diego you were terrific and we really appreciate it. Thank you for your help.

Andre at the return was AWESOME! He was very positive from the moment I arrived to return the car…read moreand was professional and helpful. Give Andre a raise!!!

I reserved a full-size luxury SUV directly through National for Christmas travel. When I arrived, I…read morewas told there were no full-size or luxury SUVs available, and that despite having a confirmed reservation, it didn't matter unless it had been made more than 24 hours in advance. As an Executive Elite member, this was extremely disappointing, especially during the holidays. I was placed in a sedan and told it was an upgrade, which it was not, and it did not meet the needs or vehicle class I reserved. That said, I do want to acknowledge that the manager reached out the following day, without me having sent a complaint email, to apologize for the error and the inconvenience caused by not having the vehicle available. I appreciated the proactive follow-up and accountability. While the initial experience fell short of expectations, the manager's outreach did help restore some confidence. I hope this feedback helps prevent similar situations in the future, especially for loyalty members with confirmed reservations.

Sarah was exceptionally friendly and went well out of her way to be helpful. Her professionalism…read moreand knowledge were greatly appreciated. Highly recommend!

This location is in the lobby of the Manchester Grand Hyatt in downtown San Diego right next to…read moreSeaport Village. Parking is in the paid lot controlled by the hotel. If renting a car from here and staying at the hotel, then you will be charged the daily parking fee. The pick up and drop off is on the 6th floor of the garage. The two ladies that were manning the desk on our visit were very nice and helpful. However, only one person is on duty at a time and they can get very busy with a long line and wait times. The main problem on our visit was that we booked our reservation in advance, but the company did not do proper inventory management and had no car for us at our pick up time. They had to get a car from another near by Enterprise location. We check the map and the location is about 10 min from the hotel and we were told there would be about a 15 min wait, but we had to wait with several other customers for about an hour. Including the half hour line wait, we think it took 1.5-2 hrs to get our reserved vehicle. That is probably the all time worst wait time to get a rental car since we were kids getting one with our parents. So while the location is super convenient if staying at the hotel and the personal are friendly and helpful, the understaffing and lack of inventory management at this location are deplorable. If possible would recommend getting your car from the airport or another offsite location and just pay the parking fees here that you will have to pay anyway. Only use the onsite location in the lobby if you were not planning on getting a car and needed one at the last minute like we did. And plan to potentially wait even if you have a reservation that you made in advance.

I was very happy that when I took a chance on a rental car, company, Sixt, I had never heard of,…read moreturned out to be an excellent experience. Very smart and nice agent, Alona, both friendly and efficient. I liked my car and everything was easy especially at check out, the car was scanned on either side while driving through and I didn't have to show a thing!

Plan in advance and watch for specials. You'll get a great upscale car at a competitive price.read more

Great experience! I was skeptical because of some of the reviews here, but I had such a pleasant…read moreexperience and this will now be my new car rental place when I am back in town with family. They upgraded me to the size of the car pictured on the Priceline website (which was Priceline's error) without charging me. They were super clear about their policies about insurance and security deposit as well. I just showed proof of my personal car insurance and I declined additional insurance (they were not pushy about extra insurance, just read through the script). They were also super friendly, easy going and willing to answer any and all questions I had. When I returned the car they all remembered me and asked if I got the fish tacos they recommended. I can't say enough good things. The experience was great, the car was great and I will be back.

The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a…read morereceipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not only the receipt but also took a picture of the fuel marker dashboard showing it is full. Wish there was negative stars to be able to attribute. Jose, combative with me also. Bad customer service. They ended up charging us 2 gallons of gas still. Thank Goodness we paid for the insurance, because who knows what might have happened. No thanks...

BEWARE!! CLEANING FEES APPLIED TO CREDIT CARD AFTER USE. AND THEY DID NOT HAVE THE CAR THAT WE…read moreRESERVED. . Apparently we all must TAKE PICTURES every time we return a rental car. You think you're getting a good deal, and then one month later you get a $150 charge for cleaning - a perfectly clean car. We used it for a wedding! There was no debris or pet hair left behind. So from now on we TAKE PICTURES when we drop off the car. Let me be clear, the car rental was a painful process. We reserved it beforehand. When we arrived, there was no car for us. We had a 7 foot tall passenger so there is only one kind of car that he fits in, and they then gave that car away, then gave the only other car to the person behind us in line!! why? Because they sent us out to the parking lot to look at it to make sure that it would fit a 7 foot tall passenger, and while we were in the parking lot, checking it out, they rented it to the next person in line. So we ended up with a third car, which was not what we had reserved and did not fit our needs. So the entire experience was not one we wish to repeat again. Sometimes I wonder how they get away with this stuff! REVIEW WAS AMENDED BECAUSE THEY REFUNDED THE MONEY AFTER WE COMPLAINED.

I originally rented a car that the said they had in stock. I paid full price but unfortunately when…read moreI came to pick up the car, the car was unavailable. I received a different EV only to find out when I went to charge it, there was no adaptor. I had to go to a different budget location and swap for a gas car. They would not give me a car at the same level I paid for, rather they told me to take it up with corporate. I had to pay EXTRA to get a gas car that was not on the same level I paid for initial. Being someone who has rented from Budget multiple times, it disappoints me that they failed to accommodate a loyal customer who has used their service many times. For future reference, be sure to call them to make sure they have the car you reserve to prevent this situation from happening.

Maybe I lucked out but had a great experience at this Hertz. I travel for work sometimes and Ive…read morehad my fair share of questionable service, so it was a pleasant surprise at this location, especially after reading the comments. So here I am to tell you my good experience to save you a little stress. I flew in on a Monday night. There is a free shuttle that takes you to all the rental cars. I travelled in my wheelchair (but I also have a prosthetic leg) and it was all accessible. Rolled right up to the counter and the original car was not available, but there was one a size up and they charged me the same price. Nice, newer Chevy Blazer and didn't have any damage. They also asked if I need hand controls, which I don't, but awesome that they have that option! Just be warned that once you get your vehicle, there is a pretty big line to get out of the garage. Have your drivers license and rental agreement ready and the process was quick once you got to the front booth. It took us about 30 minutes from showing up to the store to get on the road. Drop off was super easy as well and of course, there is also a shuttle to take you back to the airport.

Absolutely terrible! More than 20 people waiting in line with reservations but no cars. The…read morePresident's Circle is empty. This is among the worst rental car experiences I have had. My next rental will certainly be from Avis. I strongly recommend avoiding Hertz.

I love this Enterprise location! They are doing it RIGHT!…read more The whole experience was such a breeze even when we had a small hiccup (windshield fluid was low and the car was setting off with alerts). They exchanged our car and gave us a free upgrade at no extra charge! The whole exchange process was so quick (about 15 minutes)! When I discovered that the car had low windshield fluid, I texted the Enterprise team and they were able to accommodate me on my timeline! The whole team is fantastic! From picking up to returning the car, this whole place is a well oiled machine!! Other Enterprise locations, take note!

Fantastic service!…read more You take the shuttle across from baggage claim. I got to the front desk, they checked me in quickly. Went upstairs was greeted by employees, Kevin helped me . Kevin gave me 3-4 car options and I was on my way! Great location? Fast service! I was in n out in 5 min. I think the shuttle to get to the location takes longer because of traffic but that's not on enterprise. Would definitely recommend