Justin and his team dried water damage from a busted pipe in our San Francisco condo. They were…read morefast - willing to come out night-of. They were thorough, and performed minimal demolition. Justin was also patient and courteous. He answered my many panicked questions about insurance, follow-up repairs, etc. Moreover, he clearly states when he's not an expert, and refers to general contractors when it comes to rebuild work Not a con, but tip. Fire & Water is great for water mitigation, but to my knowledge does not handle demolition rebuild (and that focus is probably why they're so great). I'd pick them again 10/10 times, but be prepared to have general contractors lined up after water mitigation

Justin at Fire & Water damage was prompt and helpful during a stressful time while I was managing…read morethe remediation work needed out of the country. His team was very professional and took care of my home under difficult circumstances. Justin made every effort to answer my questions in a timely manner and be available. The entire process with Justin and Chrissy was smooth and effortless and I also really appreciate the detailed invoice summary and logs. Definitely would recommend this team!

Mike and his team are truly professionals. As a Property Manager, I hired Mike's Water Damage to…read morecome out after my clients home in SF was flooded over Christmas break 2025. I'm so grateful Mike answered my call at 10:30pm on a Sunday! Talk about great customer service! Mike came out the next day to assess the damage and gave us an estimate very quickly. He was very professional, prompt, and transparent throughout the whole process. Look no further, Mike is a Pro!

Mike was able to come the same day as our ceiling collapse from a water leak. He was on time,…read morecommunicated clearly, and kept our house clean. I really appreciated how organized he and his team are, and how quickly they worked. Highly recommend!

Kit was very easy to speak with to arrange and discuss pricing!…read more Awesome Service & Pricing. On time as scheduled. Will definitely be calling them for future services.

I was immediately helped by Kit, the manager, who walked me through the process of Water Damage…read moreRestoration. Our carpet was badly affected by water damage. The tech, Elijah, did a great job cleaning our carpets safely, and effectively. If you are in need of Water Damage Restoration, X2 is fast, and efficient. Reasonably priced. They will also provide an expert estimate proposal for your insurance. My carpets are thankful!

Edwin was fantastic! patient, informative and professional. Great job! Needed some work done on the…read morewater heater and Edwin was great in completing

This company is a total scam. I found them through a Google ad and was interested in their camera…read morepipe inspection service, which was advertised on their website for $65. Before scheduling, I called to confirm the price, and the person I spoke with also stated that the inspection would cost $65. However, when the technician arrived, I was told the price was actually $190. The advertised price and the quoted price over the phone did not match what I was charged on-site. Based on my experience, I would avoid this business and make sure to get all pricing in writing before scheduling any service.

Faragon was wonderful to work with!!! My upstairs neighbor had a flood, which impacted my…read moreapartment and a few others. Communication with Faragon was EXCELLENT - specifically with Nicole and Kristina - I just love love love them and can't say enough great things about their customer service - they are so friendly, thorough, understanding, and follow up in a timely manner. I could always call them and get through - Someone always picked up the phone, which I appreciated! They were always able to answer my questions quickly and were extremely helpful. I still have PTSD from the flood, but their support and updates made the process more bearable, and I'm so grateful for them. Faragon sent a team asap to come inspect the walls, floors and ceilings for water/damage, and they set up big machines to suck out the water and dry everything. It took the machines 11 days to eliminate all the water/moisture in the laundry area, bathroom, hall closet, and bedroom closet. The machines were extremely loud and heated up my apartment to 88 degrees - so I had to evacuate with my bunny because I couldn't even think straight with the noise and heat. No sheetrock/drywall or floors needed to be repaired. I just really wanted to thank Nicole, Kristina, and the Faragon team for all of their help and customer support!!! :-) When disasters like this happen, it causes a ton of anxiety because your entire life gets turned upside down. They are super responsive, transparent, communicative, caring, diligent, and understand the sense of urgency. I truly appreciate you all so much - THANK YOU!!!!! :-)

I contacted the business as instructed - was told to email them and then was ignored. My property…read moremanagement company hired them to deal with an water incident I was responsible for. First, they installed dehumidifiers and fans - unfortunately, they were done incorrectly and they kept on shutting down. In spite of this, they still charged for non-operational machines, Then they prematurely scheduled a demo and since the techs had nothing to do, they billed approximately $1,000. The inspector was nice and informative but their office still over billed and under delivered. 1 would not use them again.

Me and my wife had an unfortunate pipe that leaked in out crawlspace and needed emergency help. I…read morewas recommended dry kings and they didn't disappoint. Frank Morales came to take care our newly purchased home crawlspace and got the crawlspace in excellent and safe condition. This is my only experience working with someone in this line of business, and its worth every dollar spent to ensure a a safe home. I 100% recommend dry kings, ask for Frank Morales - he did excellent work.

If I could give 0 stars, I would…read more I hired Dry Kings for water remediation after a clean-water pipe leak in my basement. This was a relatively small incident, but I was told emergency services were needed immediately. Before receiving any meaningful explanation of the scope of work, I was sent a contract stating that there would be a minimum of $2,500 in charges. Two technicians arrived around 11:45 p.m. and left less than two hours later. They set up two dehumidifiers and four fans. (Later found out these emergency services cost $2500, NOT including any other work. 2 dehumidifiers and 4 fans!) On Monday, the project coordinator provided an estimate for over $8,000. When I requested an itemized breakdown, I found discrepancies that made me very uncomfortable: the estimate listed the wrong number of fans, several line items were unclear, and there was a $500 waste-removal charge for less than 50 square feet of drywall. They also billed 6.5 hours of technician "drive" time. The estimate appeared to bill for communication with insurance as well. Do not use Dry Kings if you want fair, transparent non-predatory service. Get an independent assessment and demand an itemized estimate before signing anything.

Recently my bathroom floor was flooded, with water leaking through the subfloor to the garage…read morebelow. Since the first day of work, Dio was thorough, professional, and honest with his work. He didn't break down any walls or ceilings, just drilled holes at the affected areas to run tubing for his drying equipment. He and his assistant always came on time, sometimes a bit earlier, to check progress and work. When his initial attempt to dry the floor didn't work as well as we hoped, he informed me that the bathroom floor needed to be removed so his equipment can do its magic - a statement backed up by the field adjuster for my home insurance who checked the damage, so I knew he was being honest. The water mitigation and repairs took weeks due to logistics, and I had to pay him late because my insurance stopped responding and I needed to secure funds first. But through it all, Dio and his assistant were patient and understanding. When they fixed up the holes they made in the garage and realized the paint didn't match, they came back the next day with the right color, no problem. Their work was so good, you can't even tell there was damage in the first place! I highly recommend Dio to anyone who needs water mitigation work. Thank you so much, Dio!

Was quoted $4500-9000 for a ceiling leak from Roto Rooter. I know I ain't paying for that. Found…read moreMax Restoration through yelp. Messaged him and Dio was able to get the job done for half the cost. He was super prompt, efficient, and did a fantastic job from start to finish. He kept me updated every step of the way with photos and regular moisture readings, which gave me peace of mind. Good communication. Would highly recommend.

I was a client at a health facility in which a couple guys from ServiceMaster were working today…read more They had equipment set up outside a public, individual use bathroom where one of them was waiting for a couple clients, including myself to finish using it so he could enter to work. Right when I opened the door and began walking out, the worker began walking towards me to try to walk around me, but there wasn't enough room for two people to pass each other due to the small space and the equipment they had set up next to the door. When I tried to move around him, I accidentally kicked a large piece of equipment and hurt my foot, which still hurts over half an hour later. The worker did not apologize. I saw him and his "supervisor" outside and first spoke to the offender. Turned out he does not speak English, but when I said "you don't even say sorry", he said it, so he knew enough to say sorry. After speaking to the "supervisor", I didn't leave the the conversation thinking that he would definitely say something to his employee about the need to give clients more space when they are setting up equipment to work. He said sorry, but actually tried to argue with me, saying the bathroom was supposed to be closed. When I told him that his worker gave a lady space to leave the bathroom, but not me, he had nothing to say. Based on this experience, I would never call this company for service.

Don't bother calling them! I tried getting them to repair…read morewater damage to our condo in Valencia. Called the Riverside dispatch 3 times and never got a call back. in addition, they wanted to be paid in full up front, before starting work, or even scheduling a repair date! What company does this. I'm surprised people would do that. I've been screwed before, a contractor who I trusted, paid in full before work was completed and had to pay someone else to finish it. stupid me!! If I could I would give this company a negative 10 stars! Do yourself a favor and call Service Pros.

One of your drivers just made an illegal left turn while blowing thru a red light and almost plowed…read moreright into me. Then he had the tenacity to flip me off and start honking like a mad man at me. When arriving to the next stoplight I got out of my vehicle to snap a couple of photos of him and his truck. He of course took out his phone to start videoing me threatening to go to the police. I hope he does because the traffic camera will validate how he blew thru the red light and almost plowed into me!!!!

Shout out to Cory at Ideal for meeting at the site and educating me of the process of remediating…read morethe water and flood damage in my home. As project manager, we set up a date and he was on time with his crew and finished the job sooner than expected. We had a minor hiccup but Cory handled it with professionalism and took care of it.