I have rented from several companies and landlords in the past, and I have always had a good experience. Then, RE360 came. I have never met a company that was so inconsiderate to their tenants and had such sharp, manipulative business practices. I am going to detail the facts of our lease. I first came onto a lease with RE360 when an acquaintance of mine had to leave his future lease with them since he had a family emergency. I agreed to take on his lease. I have done this before with other companies, and they have never charged me. However, RE360 gave me a 200 dollar fee in order to do this. They required all of us to get renter's insurance and suggested that we get it from the insurance company that was listed on their renter's website. I decided otherwise and did get renter's insurance as they requested, but with a reputable outside company. The policy was a couple hundred dollars. They required us to have all the utilities transferred to our name except for the water bill, which we did do. We have to pay a couple hundred in a security deposit to the utility companies to get these transferred to us. Four months into the lease, an agent named Jordan kept texting us to renew our lease. It was way too early for us, and we had not come up with a decision yet. Then, they sent dozens of people to come tour our house, which I suspect they did in order to encourage us to renew our lease early. He also kept calling us because he wanted us to answer a survey about our rental experience. After they sent many tour groups to look around, they could not find anyone to sign a future lease. Then, they blamed us. They gave us a 200 dollar cleaning fee, saying our house was too dirty for the tour groups. They said this fee was to encourage us to clean up. We had already had dozens of people tour. Majority of these tour group notices were only given about a twelve hours notice. We are all working students, and we were in the middle of finals, which we told them. After we tried to talk to them about how unreasonable the cleaning fee was, they agreed to take off a hundred dollars. Then, two days later, they gave us an additional 75 dollar late fee for not paying the cleaning fee just in time for Christmas. When we tried to talk to them about this fee, they went ahead and gave us and slapped us with another 75 dollar late fee. RE360 never communicated with us. They did not simply ask us to clean up the house more. They did not send a courtesy text about any issues that might have had. They just simply kept giving us charges. We have always paid our rent and our utilities in time, except for the water bill, which they handle. The one thing that I will give them is that we did not pay a twenty dollar water bill on their rent website one month. None of us had noticed it, and we had all already paid rent. That did not stop them from giving us a 75 dollar late fee for this. I would recommend no individual ever rent from this company. It is the worst I have ever experienced from any company period. You think a rental company would try to build relationships with their tenants. All of us, including our families, are at our breaking point and are on the verge of suing. The one good thing out of all of this is that at least the renter's insurance policy we bought provides us with a company lawyer to protect us tenants. read more

DO NOT RENT FROM THIS COMPANY!!!! If I could give them 0 stars I would. They are slumlords bottom line. My roommates and I rented a house in the south side from them while we were in college (2014-2016). First of all the house we rented was not updated what so ever. The man who was showing us the house confirmed that there would be a team of 30 people who would come before move in to clean and fix anything if necessary. We were also told the house had central air and heat. On move in day, NOTHING was clean. We had to do all of the cleaning ourselves. There was also dirt all over the walls, which had to be cleaned. There were holes that you could tell were patched that were not painted over. Over more than half of the cabinets in the kitchen were broken off and did not close all the way (which was never fixed). There were also multiple windows in the house that opened but did not stay open and would fall right back down. Also, there were multiple windows that did not lock. Lastly, the central air and heat that was promised was missing!!!! We had no air. We had told them about this and how we were told there was air and they explained that the person we signed the lease with no longer worked there and he was not a licensed real estate agent. REAL NICE! So one, they do not background checks on their employees and two we were never notified about the man who leased to us being fired. They luckily installed air, but still! The first year (we lived there two years), there were no big problems that occurred besides a broken toilet handle, which their maintenance man came to fix within 2 days. However, going into the second year there were many problems that occurred. I am not sure what happened between the first and second year, maybe they thought they could take advantage of us since they knew we were no longer renewing our lease with them. The first problem that occurred was with our door to our basement, which could be accessed from outside. The door from the outside was old and had a huge hole in it. Which, of course was never fixed before move in. One day we had a problem with a man trying to get into it. The doors outside had steps leading to an entrance way to the basement, which was blocked by a piece of wood that could've easily been moved or pushed by a human or animal. We had explained that since there was a hole and then a second door leading into the basement, we were very concerned that anyone could get into our house. We put in multiple maintenance requests for them to come fix the whole and they finally, after 2 and a half months, came and nailed a piece of wood over the hole. The second problem occurred when my roommate kept hearing noises in her closet and expressed a concern that it may be an animal. There had been a hole in her closet for quite some time that she had put in requests to be fixed; however again they had never came. She finally kept calling and someone came by and they blocked the hole, however it took at least a month for them to do so. The maintenance man explained that there had been a bird nest inside her closet that could also be accessed from the outside, so who knows what else was in there. The third problem occurred in my room. I lived in the bedroom on the third floor and for almost a whole year I would be able to hear an animal running around in the rafters. For a while the noises weren't terrible and figured the animal would leave soon. However, from the months of January 2016-May2016 (Our lease ended May 31st, 2016), the noises were getting louder and louder. I was starting to get concerned that since the noises were louder, then the animal was closer and closer to getting inside the house. Not to mention they were so loud I was unable to sleep some nights. I put in multiple requests before someone stopped by. From my knowledge, the maintenance man stopped by on three different occasions when I was there. The first time he had mentioned the problem seems to be birds. He came by that same day and spayed repellent and said the noises would stop. SURPRISE, the noises did not stop. I then put in another request and told them I had to make other arrangements to sleep elsewhere because the noises were that loud at this point. He came by again, sprayed the repellent and left. He had mentioned that traps could not be set up because they do not know what it is. By the beginning of May, the noises were absolutely unbearable. I have taken multiple videos of the noises and sent them to our landlord, Sean. Sean expressed to me that the maintenance man had been there more than half a dozen times and traps have been set up. However, to my knowledge he has been there three times and told me traps could not be set up. Also, if traps were set wouldn't someone think the animal would no longer be there? He continued to make excuse after excuse. This company is very unprofessional and do not care about their tenants whatsoever. read more

Re360 has amazing homes! Me and 2 friends stayed at 2334 Spring street and had one of the best times of our lives the house was huge and very affordable! They always checked up on maitnace and we never had a problem! read more

Overcharged, terrible housing, utilities were ridiculous, would not let us leave our contract during covid. Collected rent for covid even though me and my roommate had no work or unemployment and I did not get a stimulus check. Everyone who works their got a stimulus check in theory because we could not pay rent. Now they come collecting for the rent anyway when I have nothing made from those months. This company should be out of business. I hope no-one ever has to deal with them again. This is basically robbery. They arent people. read more

R360 is a great company! My roommate and I rent off of them, and our house is greatly priced and such an amazing little home. They are very good at finding you the perfect pad for your desires. I recommend renting off of them, they have A-Z when it comes to houses. read more

Possibly the worst rental company I have ever experienced. I have experience with renting for 6 years now, with 3 different rental companies. This is my first (and will be last) experience with Re360. The landlords/maintaince crew are unreachable. No matter how detailed a request you put it, expect them to ignore it for a week, until you harass your landlord to put you in contact with someone. Finally, someone will show up with no idea what is going on and not fix anything. My roommate and I had numerous occasions where maintenance would not inform us of their coming, and report that they fixed things when they were clearly still broken or malfunctioning. When communication with the landlord or other staff was available, they are rude and unhelpful. They do not care about tenants or their satisfaction with their property or company at all. Sadly, I cannot get out of my lease for the next few months, but hopefully I can keep someone else from having a terrible living and renting experience. Do not rent from this company unless you want to deal with rude, unhelpful, money hungry business men/women. Extremely disappointed with the lack of service. Terrible company with even worse employees. read more

literally the worst rental company ever lmfao, very unhelpful and demanding. maintenance was SCARCELY ever done. my apartment got broke into and trashed and they yet again did nothing to fix the doors that were kicked in. kicked us out 3 days before our one year lease was up and hounded us weeks before our move out asking us to leave earlier. annoying as hell. just rent from a lone landlord because these people are just awful. read more

I recently began the search for my next apartment and came across RE360 properties multiple times online. After inquiring they reached out to me right away to get more information about my preferences and set up viewings. I met with Jerico and he showed me a handful of places that would be available within my time frame. He was very accommodating and honest, and allowed me to share my likes and dislikes of each place in order to lead to one that was the best fit for me. After viewing places the first time, he was nice enough to go out of his way and schedule more viewings with me just a couple days later based off of my first viewings. On this day Jerico as well as Sean showed my friend and I even more places that were all very nice. They answered all of our questions and were very dedicated to helping me find the right place (even though I'm very picky and showed up a few minutes late due to traffic- there was no judgement). After touring they let me know about the application process and followed up with me the following day. Although I ultimately ended up going with somewhere outside of RE360 to rent at this time, they were both understanding and kind about it. I can't say enough good things about their crew as RE360 was the friendliest and most helpful place I've dealt with in my long apartment search. I would definitely recommend them to anyone I know who is in search of a place in Pittsburgh. Thank you guys! read more

I have been with re360 for 2 years now and have seen the improvements over the past few months! Michael has done a lot to turn this leasing company around. My roommate and I are very grateful for the things they have done and how personable re360 is. We are very happy with our recent experiences and plan to continue to rent with them throughout our doctoral degrees. read more

This place is extremely shady, I'd like to warn anyone who is considering renting with them. They didn't wish to include two of the members on our lease because their parents couldn't consign. We spent several hours cleaning up the house before we moved out and waiting about a month to get a notification about the status of our security deposit. Not only did they take all of our security deposit but they're trying to charge us $2500 extra. I asked them to explain these charges and the person I was talking to explained that one of the closet doors fee off of the tracks and cost about $500 and that the new carpets they had to put in cost $3000. Further, I tried to get more information about who they used to install the carpets and he gave me wrong information that led me in circles. They have nice houses but they will try and take every penny and then some from you whenever everything is said and done. *side note* me and my roommates paid rent on time every single month for 2 years straight. read more

RE360 is an excellent leasing company. They are always quick to respond to maintenance requests and resolve the issue in a efficient manor. The staff is professional and returns phone calls in a timely fashion. I would recommend leasing through RE360 to anyone looking for housing. read more

Superb Real Estate function. I have high expectations if I am going to spend money on rent each month. They have exceeded might expectations every time. I thoroughly enjoy renting from them with every aspect and will continue to renew my stay as long as I can. read more

I'm not one for long reviews: I've rented a studio for around a year and a half on with Re360 and they were great! Any issues that I had with the apartment was quickly fixed and they were generally very flexible and friendly. Continue the great job guys! read more

Initially signing the lease: When scheduling a viewing of a property with RE 360 don't expect an agent that knows anything about the place that you are looking at. We looked at a property in the Southside of Pittsburgh and upon arrival we asked a few questions about the property. Such as does the place of Central Air? We were told yes. Does each bedroom have cable? We were told yes. Are all the appliances in the apartment included? (Apartment was occupied at the time of viewing and they were not home) We were told yes. See a pattern here? Well, none of the above answers were true. The place did not have central air and the unit we saw outside was for the bottom apartment and not ours. There was one cable outlet which was located in a closest in the living room. Microwave was not there (specifically asked the agent about it at time of viewing) and when we asked them about it, we were told that it was the residents. The actual living experience: Everything within the apartment was cheaply put together, for example, the towel holder and toilet paper holder immediately fell off the wall as soon as they were touched. Windows were missing screens and blinds. Within the first week, we were provided with a sheet of paper in which we were to state everything that was wrong with the place which we filled out and returned to them... Nothing was ever fixed. In the winter, our heating broke and our apartment was 45-50 degrees on any given night. We reported the problem on a Thursday and were told that it would be fixed Friday. They arrived Friday and said that they needed a new part for the furnace and would be back Monday to fix it. We asked if they could provide us with some space heaters as it was very uncomfortable in the apartment. They said yes, and that they would drop them off on Saturday. What we received was a heater that looked like a TV from the 1960's with no screen. It was clearly pulled out of storage and had not been touched for years as it was covered in dust which they didn't bother to clean. This was supposed to heat a living area and two bedrooms. When we turned on the "heater" it would screech and sound like a plane trying to take off. We decided that we would just suck it up and deal with it until Monday. Only problem was our furnace wasn't fixed until the following Thursday..... Once it was fixed our apartment, our apartment then was 85-90 degrees on any given night. The heat was completed turned off but still ran. I sent a text message to an agent who had an iphone because his read receipt was on and he clearly ignored my message because he had read it an hour before a sent a second one calling him out on it. His response was this: "Fill out a maintenance form" The problem was fixed 3 days later. Moving out: When we moved out they were very pushy. If you didn't schedule a carpet cleaner then they would for you at an additional charge. Our security deposit was $1400 and we received a total of $1170 back. The carpet cleaning was $145 for two small bedrooms as they were the only ones with carpet. Also, we were charged $85 for general cleaning. We had the apartment professional cleaned when we moved out, and when originally moved in, there was dust and items left from previous tenants. Would i recommend RE360? Absolutely not. I spoke with the tenants below us and had horror stories of their own. Do yourself a favor and rent from any other possible option and save yourself from inevitable grief and frustration. read more

This is a real bad company, all they care about is you the signing the bottom line, and then leave you to fend for yourself. First, I was shown just pictures of an apartment THAT WASNT EVEN THE ONE I RENTED! They lied about the actual apartment, once showed the apartment, pointed out waterspot in ceiling in the bathroom, landlord noted it and then never took care of it which became a lot bigger and worse. Second, after I signed my lease, I literally never saw/heard from my landlord again unless it was for the constant emails of showing off my apartment 6 months into my lease. Let me reiterate that, because it needs to be noted, 6 months into my lease I received notices to view my apartment, ok cool, I get that, but literally as I received 2 daily, as early as 10am, and as a late as 9pm, and THEN NOT EVEN SHOWING UP to show off the apartment or just showing up randomly, it became rather excessive and annoying. Landlords don't respond to emails, and pass off maintenance as "our problem" and only care about you until you sign your lease, then never speak to you again. DO NOT RENT FROM THESE PEOPLE!! Boom shakalaka read more

I spent 2 years living in one of their properties, and it was nothing short of a nightmare. The house I was living in should honestly be condemned. At first, when we moved in, everything seemed fine, but this was not the case. From the floors to the ceilings, everything was installed with the bare minimum of effort, and in some instances not even that. None of our windows would properly open, the cheap fake wood laminate floors would peel off, our "new" fridge had some sort of problem with the temperature settings, the carpets were disgusting, and the downstairs toilet never worked properly. All of these problems were relayed to their "maintenance" department, and it would take literally months before they sent someone to the house. I interacted with their maintenance staff 4 times over the course of my time there, and the majority of them seemed to be visibly intoxicated. I remember last winter when my bedroom window wouldn't shut for an entire month, they sent someone to "fix" it, and he literally just screwed a bunch of nails into the top of it so it wouldn't open anymore, and then he left. The house also had some serious structural deficiencies. Every time it rained, our laundry room would flood. The house's foundation was also sinking towards the back, causing the top 2 floors to literally shake in even a slight breeze. All of the floorboards on our porch were rotted out. Again, we informed them of all of these problems and we were met with silence. We finally decided to move out a few months ago, and now they are claiming we owe them 3800 dollars for repairs that should have been made to the house years ago. Avoid dealing with this company at all costs. read more

This review is long over due but well deserved. I rented from this company for three years and was sad to leave my apartment in South Side, which I adored. I moved in May of 2013 and left in December 2015 to move out of state, but maintained my lease to the end with my roommate through May of 2016. Throughout my time in this apartment, the staff at RE 360 was always helpful to respond to the typical wear and tear that we experienced. There were some issues that came about that any tenant would be frustrated by, but the staff was always transparent about what it would take to fix the issue, when it would get done, and if there was a wait they'd explain to us why. One evening after office hours, we had an emergency request (leak from a crazy rain storm), and I was able to get in touch with a staff member on a personal line that I had from a previous call. The gentleman put me in touch with the right person and helped us to resolve the problem quickly, which is not the typical experience I've had from other companies. When you're renting a typical South Side apartment for three years, issues will inevitably arise, and RE 360's responses to those issues were always timely and corrected them. One minor complaint that I have is that when our apartment was being shown, the notices were quite short of notice, which was frustrating as my roommate worked nights and slept through the early afternoon, so a surprise visit from the staff was unpleasant for her. But under those circumstances, all you have to do is speak up. They listened and took note of our concerns, which we appreciated. I'm sad to see some bad reviews on here because my experience was so pleasant. Of course, the move in had some unexpected flaws: the apartment had not been cleaned ahead of time (but no apartment I've ever rented has been and it wasn't bad), and there was a mirror still stuck to a bedroom wall that I did not want there and it peeled some paint when I took it down (but they had this noted on file when we moved out and didn't take it out of the security deposit, which we got back in full). However, these flaws are nothing to fret about in my opinion. Overall, I would absolutely recommend them to a friend. The prices are fair (our rent barely went up over three years which was awesome), and the staff is helpful when you're in need. I'm missing Pittsburgh and when I move back I'll definitely try to rent from them again! read more

This company is honestly just ridiculous. Scam artists. I can barely stand to look on craigslist anymore for an apartment anywhere near Mt. Washington or the south side because these crooks are EVERYWHERE. Countless posts on Craigslist, daily. All scams. All of their posts on Craigslist show these beautiful updated renovations and pretty kitchens and hardwood floors to draw you in and schedule in appointment. But then you get there - park outside their sketchy/scary unmarked management building, then get into one of the leasing agent's crap cars only to be taken on a creepy tour to see 4-5 places you want NOTHING to do with. They will show you a bunch of shit places and make up prices as they go. When I asked him why he would take us to places we never asked to see - and where all those beautiful renovations were - he told me that they posts multiple pictures of different houses per post. Why would a company do this? Like where is the house that I saw pictures of and really liked and called about? IT DIDN'T EXIST. They literally take the best pictures of the best PARTS/ROOMS of their best places and post them all in one intriguing post for naïve house hunters like me. I was infuriated. Complete waste of my time. Might I add that this has happened to all of my friends who were trying to find a place to live near the city after college. These people are BAD NEWS. And I'm embarrassed to say that I even gave them a second chance and went to look at a place with them that had an address on the listing and a lot of information about the actual house and property itself - nope, wrong move. Again - took me to places that I didn't want to see in areas I didn't want to be in. Before I went this day, I told him on the phone what had happened last time and he assured me that he was taking me to this house I was calling about. Flat out lied to me. Stay away from these posts. If you see RE360 anywhere on the post - don't even bother. Some are on there without the RE360 name - but all the posts look the same and usually the contact person is Sean. He is with RE360 and he sucks. Another name is Beau. Stay away from this company and these liars. They only care about you signing that bottom line. I wish they could be banned from Craigslist! read more

This is the worst rental company I've ever had the displeasure of working with in Pittsburgh. RE360 is like a revolving door when it comes to employees, so you never know who you are supposed to be getting in contact with when it comes to your property. They will text you an hour or two before and tell you that they are coming to show new tenants the building. If the property needs any maintenance done, they'll take days to get back to you and do the bare minimum to fix the problem. Also, at time of move out, they were very unorganized. I moved out at the end of June, was still receiving texts about when I or my roommates would be dropping off keys or what our forwarding address was at the end of July, and only recently received what was left of my security deposit. Speaking of the security deposit, they insanely overcharge for any fees after move out. There were minimal scratches in the paint, and we were charged $270 for paint touch-ups? It was absolutely absurd. They also charged us for "debris removal" when we clearly disposed of all the garbage from the property. I will never be renting a property from RE360 again. read more

I have rented with RE360 for the last 3 years. They have reasonable rates and really nice properties. At the beginning of this summer, my central AC stopped working and within 24 hours someone was sent out and it was fixed. Overall, I have been really satisfied with the quality of my apartment and service provided by my landlord. read more

I had a great experience with this Company! I had such great help in finding an apartment that I absolutely loved! The staff was very friendly and was very helpful in listening to what I was looking for. The process was easy and smooth. I recommend RE 360! read more

Had a great experience apartment hunting with Sean! He did extra research/work to find apartments that suited our needs. In addition he was a super friendly guy and seemed very knowledgeable about the area. read more

Completely unsatisfied. All the places they showed us were supposed to be in the south side slopes, and they were in Arlington. The houses all had wet basements and you could smell musty mold. They just put bandaid cover ups on the walls and it just just disgusting. Will never use this service again while looking for places to rent! read more

Renter be warned: RE360 is a company that takes advantage of ignorant tenants and extorts them for a lot more than they should. I should have realized when moving out of my place on 2621 S 18th St that I was going to lose the deposit of 1600 dollars that I collectively put down with my roommates based on how they conducted their business. Full disclosure, I did not exactly live in the apartment legally; I technically wasn't even on the lease and neither was my other roommate so the place had been leased only to my two other roommates which they were completely aware of and gladly excepted a cash payment for what we owed. This is a relatively standard practice by RE360 because my housemates downstairs would have a new tenant living there about every two months. Moreover, we were constantly running into issues around the apartment itself due to shoddy remodel work i.e. door knobs that didn't lock, entire closet doors coming off easily, wood panel on the floor which would move because it was put down incorrectly, light bulbs and screens never being replaced, windows that would not stay locked- these issues never to be resolved by the maintenance team. Our electricity short circuited at one point and my roommate and I went down to flip the breaker underneath the house and what we saw left us in awe. The only word I can use to describe how the electrical work had been set up is dangerous. There were lone wires hanging from the ceiling and electrical boxes left open with insulation and garbage littering the entire cramped space- even how the place was wired would illicit a failure from a housing inspector. It was close to a miracle as to how that place did not go up in flames. Moving on to the debacle that is the shared washer and dryer that we had underneath of our porch. This space is a textbook definition of dank. Mildewed- mushrooms growing in the corners of the room, horribly lit and disgusting. At times our housemates would throw their bags of trash into this room and the smell of it would permeate through the floor of our porch especially during days that were hot. We lobbed complaints to both our neighbors and RE360 to no avail. When it came time for RE360 to pester us to renew our lease 6 months into our second year there, I had other housing prospects on my mind. They essentially convinced my two roommates to re-sign before they were completely sure that they wanted to live there. So stuck with this lease they were forced to find two other roommates so they could swing the rent which they had failed to do and had to find a location to rent that was cheaper in Mt. Washington through a private homeowner. This would prove detrimental. Opting out of their lease had cost them 2000 dollars a piece that was in the fine print that they unlikely went over based on my roommates reactions to the predicament they were in. What happened next is what led me to write this review in the first place to warn the community at large of how far this realty company will go to suck out every last penny they can. Upon moving out, they sent a few employees to check up on our cleaning process, the first guy comes and takes pictures of the place and tells us that we are on track to getting a majority of our deposit back. A different guy comes in, after I assume a conversation with his bosses, tells us that we have a lot of more work to do and gives us suggestions. We take his suggestions and we took the entire weekend and cleaned out the entire place as best as we could in the short amount of time that we had, all based on what their standard of clean was, which is surgically precise apparently. The letter that they had sent showing us an itemized list of charges after we had moved out denotes that the carpets needed a replacement which cost them 2500 dollars. Having some background in working with a contractor and installing a carpet once or twice, the amount of money they're charging for the square footage of the apartment is exorbitant to say the least especially when the entirety of the downstairs is wood panel. Another frivolity RE360 took upon themselves to do is to repaint the entire apartment and patched up two holes which cost another 2000 dollars according to them- a bucket of paint cost 36 dollars by the way. My theory is that because my roommates opted out of their lease, they're trying to recoup their losses in the most profitable way that they can instead of charging us for the normal amount of maintenance it takes to transition from one tenant to the next- they are unfairly charging us because of the vendetta that they have. We're going to the magistrate to fight against these charges with little hope because we don't have any evidence against them. I'm writing this for the ignorant renter please stay away from RE360, they will find any opportunity to exploit you. read more