I had an excellent experience yesterday at the PicknPull on Happy Lane. The facility is extremely…read moreclean and the staff were very friendly. I was greeted promptly upon entering and asked how I could be helped. I explained I was retiring a car that wouldn't pass smog through the BAR Program, and was immediately directed to the correct desk. There, I was assisted by Crystie, the Vehicle Purchasing Agent. She was very friendly and made everything easy to understand. As long as you arrive with all the required paperwork, the transaction takes about 40 minutes. I was told this when I called ahead, so the timeframe was no surprise. All in all, the process was seamless and stress-free. I highly recommend this location to anyone needing to retire a vehicle.

They got idiots behind the desk with 0 knowledge of car parts. They will try to charge you for…read moresomething else more expensive, I got a pad bracket and they tried to charge me for a whole caliper. On top of being a douche the whole time, their whole crew has sticks up their a$$

In November 2024 I was looking for specific model older BMW 5-series. I'm in Southern California…read moreand couldn't find the right one near me, so did a wider search and found one via Craigslist in Ata's lot. I'm already nervous about buying used cars, and even more nervous because it was too far away for me to look at. I read all these Yelp reviews for his business, and was impressed because he was rated higher than most used car dealerships. And he provided a free CarFax report, so I knew the car's history and was impressed it only had 2 owners over 24 years. I talked to Ata by phone about the car, then hired a mobile mechanic (also found through Yelp) in the Rancho Cordova area, and sent him in to inspect the car. Ata was very accommodating and tolerant of the mechanic's inspection and lengthy test drive, during which I was on the phone with the mechanic and Ata. I ended up buying the car, and Ata recommended a shipping option he's used that even cost less than what I could get through one of the national car transport companies. Ata took care of a small dent in the bumper before shipping the car, he included the 30-day drivetrain warranty noted on the Craigslist ad, handled all of the paperwork, and I ended up with a great car I'm thrilled to own! The man takes pride in the cars he "curates" for his business and is an honest gentleman. Truly a "Top Quality" operation.

I had a great car buying experience here. Ata was very helpful and patient with me. I have…read morechallenged credit so we had to jump through some hoops to get me qualified but Ata made it happen. He also replaced the dash in my car a few weeks after purchase at no extra cost. I have nothing but great things to say about Top Quality Auto. One thing I loved was the fact that there was no pressure at all to buy. This was the most relaxed and hassle free experience I have ever had at a dealership! His prices are also very fair. Thank you again Ata! Will definitely reccomend you to friends and family looking to get a car.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

Huge selection of vehicles - somehow they aren't all picked and pulled like the bay area locations…read more Coming here isn't for the faint of heart - especially during the summer heat. Come with a hat and some water bottles and most importantly more tools than you think you will need. Check online to see inventory. Check by zip code and radius. No better place to get interior trim parts or other easily swapped out parts. I wouldn't recommend alternators or a/c compressors or items you can buy rebuilt from an auto parts store. For one thing labor to put them in isn't negligible. Tires I would also avoid. Unless its an emergency spare or maybe some other unusual case where you just need your car to roll. Check for date codes and sidewall damage. I once had to pay for a tire that was 20 years old just because I wanted the rim - that stunk - I paid for something I would have to pay $4 to get rid of at any tire shop. If you want some character building come here. Maybe you've got a young 18 year old in the family - new to life of cars. Come here to look around for crash safety - or come here to learn how to take things apart. I usually build confidence to work on my own cars once I've successfully taken something apart here. And with old brittle plastic you need practice and patience. The newest generation of humans are used to sitting around behind a computer in the a/c with soft hands and tech neck - bring them here as part of good parenting.

I purchased a 12-month warranty from this company, paying 20% more for what I thought would be…read morereliable protection. Now, they are refusing to honor it. Initially, I was told I had to return to the original store where I made the purchase, even though the warranty pamphlet clearly states that I can take it to any similar location. When I visited the North Antelope Road location, they made excuses to deny my claim, searching for reasons not to honor the warranty. In the end, they refused to process it, claiming the stamp had to be verified by the original seller. I then had to visit the Pick n Pull in Rancho Cordova on Sunrise Blvd, adding even more frustration to an already bad experience. On top of that, I had to remove the faulty transmission I bought from them and bring it back, which required hours of labor. When I finally got it to the location, I was told I had to search their yard for a replacement transmission--only to find out they didn't even have one available! Then, I was informed that the person I needed to talk to wasn't there and wouldn't be back until Friday--four days away--leaving me stuck with the transmission in the back of my car. This entire experience has been a nightmare of wasted time, effort, and frustration. I have serious doubts they will honor the warranty when I return, and it feels like they are just coming up with excuses to avoid replacing the part. I feel completely stuck and don't know what to do next. If anyone has advice or knows of any recourse I can take in this situation, I'd really appreciate your help. This feels wrong, and I need to figure out how to get some kind of resolution.

Fast Customer Services Great Deals…read more Can't make it out here with his help Thank you Ramiz.

Wasn't a bad experience as Luis was friendly. Left with the…read morecar I wanted, the rest of my down payment was taken late due to them forgetting.(Got it taken care of) Unfortunately within a few days of owning the car, my check engine light came on as if a code was erased prior to sale. Car runs and drive perfectly, possible acceleration lag? I called Luis and asked if it was possible to fix this issue as I had just bought the car within 72 hours when the CE light came on, apparently it was going to be a cost that was and should have never been intended. I feel played and bamboozled to an extent and I truly wish that I had some kind of relief to get the issue taken care of. I'm not sure if I'd go back or recommend after multiple calls to address this, as well as trying to get them to take the rest of my car payment. I wish I could rate higher, but I did not intend on buying a car and then expect to pay more shortly after to repair what should have already been taken care of.

I just wanna start out by saying this was by far the craziest, but the best experience I've ever…read morehad purchasing a vehicle. I don't have the greatest credit and I just started a new job, but I was able to give them a good size down and they were able to work with me monthly payments. Drove my car home on Tuesday. Thursday night, I had a major oil leak. I called them Friday morning and they fixed it right away no hesitations no questions. Pick it back up Friday ran great. Saturday and she doesn't start. I'm not a mechanic so I have no idea why but I guess the battery but they went above and beyond they drove to my to the vehicle got it started. I drove it to the dealership and they fixed it and I had it back again the same day. If you ask me that is above and beyond what a dealership has to do when selling a used vehicle. Over the years my family has purchased several vehicles from the dealership and they've always treated us with respect and this time they went above and beyond!!! I would definitely recommend them to anybody looking to buy a vehicle.

Drivetime I showed up at an appt had to wait 20 minutes upon greeting no handshake, very cold. Test…read moredrove a car and was never told price. Then directed to waiting area and then told that I needed to put down payment of $10,000. Car i drove wasn't even worth $10,000. Again no handshake thank you or nothing. Felt so humiliated. Ill never go back there. Funny thing is I called ahead of time and told exact same information over phone that I did in person. They said oh yeah we can work with you no problem, we'll get you into your new car people come in all the time in your situation. BS !

AAA is a rip-off. Cut them out and just call Capitol Towing. Phone call. Towed. Dropped off. Paid…read more 30 minutes. Use independent, licensed companies. Cost less than a month of AAA for my 4 cars.

My battery died and I needed a tow to the car dealership. Paul was great!!! He made me very…read morecomfortable in my decision to choose his service. I was so satisfied that I tipped him $25. That says it all. Don't call anywhere else. Paul is the best!!

I usually dont leave reviews how ever I came to cotera…read moremotor and from the beginning the process was easy and not stressful at all I was approved before I even came in saving me time . came in for test drive vehicle was clean and ran smoothly my sells person was so nice made me feel comfortable like I was family I would definitely recommend cotera motors to anyone looking to buy a car 100%

SHADY DEALERSHIP…read more check engine light came on 8 hours after I had the vehicle. brought it back and they reset the check engine light and it came back on a few days later same problem no resolution....

Yesterday, we had Nick, from your company, come to pick up our car. He was running behind because…read morehe had other customers who had canceled on him. He called me on the phone to let me know his ETA. When he got to our location, he was sincere, professional and helpful with information I needed. Your company has an asset in Nick. I hope he is valued and appreciated. One of the nicest guys I've met in a long time. Kind regards, Patty Gray-Conrad

I've been a long time customer but today Nov. 6th 2022. A young gentleman was being assaulted by…read morethe manager. I stepped in to stop the fight just by stepping in between them then then when that didn't work i tried to hold him back. There were 3 guys beating up the kid and when I tried to stop them I was threatened to be shot and that to watch my back. One of the guys tried to fight me. The kid or guy ran off when I told him to run. The guys got in 3 different cars and gave chase. I'm disabled and they literally hurt me more. That store is dallas south central pick n pull the manager name is Tyrone. I'm gana try to press charges for hurting me . The manager Tyrone could of Diasculated the situation. Even the other cashier tried to stop him. Hope he gets fired. That's no way to act. If he had a problem with the customer he could of just called the police.