This bank doesn't know what they're doing. Have complained so many times about management and they…read moredon't seem to care, they have people who are slacking and don't acknowledge you at all. I don't feel welcome here & when i have questions about my money they simply don't want to help. I used to like it here but with the new management & lack of trust with this bank, workers not doing things they promise they will do i will not be doing my business here. Stay away from this bank

When I moved to Boerne the first thing I looked to do was find a local 'hometown" banking…read morerelationship. When I walked into Texas Heritage, I found so much more. Friendship, advice and a friendly smile are to be counted on with every one you meet here. If you're looking for a professional, courteous and knowledgeable banking family, I could think of none better than Texas Heritage.

My 16 year old started a new job and wanted to open an account. He needed to get money off his…read morepayroll debit card to open the account at the bank I use. Evelyn Shoemake must have misunderstood what card he would be using in the ATM and said the fee would only be $1...well because it was a non Sonora card the fees were $6 from Sonora (2 attempted withdrawals) and $1.50 from the debit card. $7.50 to access $60! Man, I was pissed and demanded that she fix it. Evelyn said they needed to research the ATM transactions and get back to us. I left irritated AND certain we would never hear from Evelyn again, but sometime during the week she quietly followed up, fixed it and emailed my son. This was all for a $100 (now $106) opening balance free fee checking account. My mind was blown! I truly had no faith that she would follow up. This is another example of superior customer service at Sonora Bank in Boerne and specifically Evelyn Shoemake.

Great service at this Wells Fargo. I've been a member since 2005 and this location has taken good…read morecare of me. Never super busy. Staff is always friendly. Was able to help me get a medallion stamp which it's hard to get sometime.

I like banking at this location. They are friendly-helpful and always professional. In the 10 yrs…read morewe have been banking with them they have never made an error. There on line banking is very customer friendly and if you need assistant just call customer service 25/7.

This is the worst branch I have been to I've come several times on many occasions and I have not…read morereceived help from anyone at this bank. They are either too busy or will completely not acknowledge me while waiting.

They won't give your money back when it's been ripped off like Wells Fargo does. I'd steer clear…read morebecause the bonus isn't good enough when you have to deal with their BS.

The worst costumer service ever experienced You have no…read morewhere to sign in and wait for service there is no one at the welcome desk waited there for 20 min just to get acknowledged With a just go and sit down will call you The manager is rude and entitled! Under staff And completely disregard for the costumers time They will literally say just wait ! No time frame for how long !! While the manager is clearly free Horrible place Save your self from just wasting your time and be mistreated. There are plenty of banks that will appreciate your business Visit the next location same thing. Closing my account online Because even for that they want you to wait 50 min

Whoever initially entered this bank in Yelp...it's really 'Bank' of America. Anyway, this is what I…read morecall rural banking at its best. I went in on July 3 to deposit a check. We are back to mandatory masks, social distancing, etc. so a guard is on duty to help keep the peace. I get to the teller and she asks what happened to my arm. I tell her the story (she is not concerned with the line of people forming behind me). She tells me about her fear of someday falling down stairs. We laugh. I show her pictures of my black eye. We laugh some more. She doesn't know me from Adam. Then I finally leave. Got a free bottle of water, too.

Right now, I'm in the process of trying to get my money back and they are making it more than…read moredifficult. I paid my December payment on the 10th and for some reason they took out another payment on the 18th! Not only was that upsetting, but it ALSO caused me to go into an overdraft of $34.00. I called them to have this resolved and they told me I needed to show PROOF that the money CLEARED my bank before they could do anything?? So, I sent them a copy of my bank statement. The money was released into my "savings acct". On line, I tried to transfer the funds from that acct to my bank and it wouldn't allow it to be done. The first person I talked to about this issue said it was a glitch and that I should try again later. After 3 more attempts over the last few days, it still wouldn't work. I called again this morning and was told I'd have to go into a branch to get my money. WHY??? Because there was a 'right off" on my acct and so my money was on "hold" $63. of the money was being used to pay a "debt" from an affiliate company that charged my for a service that not only did I never sign up for, but security service wouldn't help me remedy the situation!! First off, how is it that SS can take money from a CAR PAYMENT and pay some crap I didn't sign up for?? THAT SECOND PAYMENT WASN'T SUPPOSED TO HAPPEN IN THE FIRST PLACE!!! NOW, I CANT GET BACK WHAT WAS NEVER SUPPOSED TO BE WITH DRAWN FROM MY ACCT IN THE FIRST PLACE!!! I WILL ALWAY RECOMMEND THIS UNION IS NOT, I repeat NOT used!!!

RUN AWAY! No matter what might be offered, it's not worth dealing with this company. Borderline…read morescam. I've wanted to jump off a cliff multiple times dealing with their "customer service", waiting sometimes as long as 50 minutes just to talk to someone. They are unable to deal with issues. I'm paying off a loan with an extra $1000 that I don't owe just to be rid of them, and it's not worth the time to try to litigate. Hopefully they go out of business soon.

I've stepped foot into this place one time and may it be the last!…read more And for years I've used the Sonora Bank in Sonora Texas and they to not disappoint. They were always very helpful. When I move to San Antonio I expected the same service from this branch. I was completely shocked when arrived to do my first transaction. My partner had asked me to cash a patrol check because she had lost her debit card. So she signs over the check and I proceed to cash it at this branch. They made me feel like a criminal. The lady in the front assumed the check was fake and told me she would not cash my check though I had almost triple the amount of the check in my bank account. The check was also signed over to me. She refused to catch the check and I proceeded to call the branch in Sonora so they could approve the transaction. Once A branch manager from Sonora Texas approved the transaction the lady at the counter said, "make sure you put the name of the branch manager who approved this transaction on the check for when the check bounces in a couple of months." I was humiliated, angry, and appald. I will never step foot in this branch again !!

Exceptional service inside an exceptional building. I plan for this to be my home town bank and…read morelook forward to my next visit.