I booked the hour long Full Service for my husband, with any staff member, as a Valentine's "start of weekend" gift. It was assigned to Aidan Beall, and when we arrived we were ignored by all the staff except one female, who finally asked if we had an appointment (interrupting her own work to try to fill in for her colleagues who were failing). When my husband told her he had the appointment and with whom, she nodded to Aidan, who continued to ignore him with a seemingly bad attitude while he whisked off another client, cleaned his tools, slapped his chair with a towel, and finally said hello.
It went sideways from there. Aidan repeatedly asked my husband, in a tone of "do you actually WANT", each item on the full service. The whiskey option was Woodbridge or nothing. The shave was incredibly NOT close, there are still visible whiskers on the side of his jaw. The cut does look good; his eyebrows are ok and the hot towel was meh.
The entire service, for $50, was over in 25 minutes. Never once did my husband feel welcome; this was a shitty intro to what I hoped would be a great place for him to receive some pampering for Valentine's and become a repeat customer. read more