I went to this particular Rayus because the staff are very kind and friendly. That's why they got…read more2 stars. It's been nearly 3 weeks and I have no mammogram results. I called and was told they would expedite them and call me back today - - well, it's tonight and no call. I've checked the patient portal. Nothing. Somehow I'm sure that they already billed my insurance - - they get paid whether we see the report or not - - something needs to change. I will find another facility from now on. Unfortunately I will have to continue there for my bone density if I want to continue getting comparisons but everything else will be elsewhere.

I had a very disappointing experience at Rayus Radiology, Wellington FLa. I arrived on time for my…read morescheduled appointment and was waiting to be called back when I was unexpectedly called to the front desk and informed that the medication required for my test was not available. There was no prior notice, and no one contacted me ahead of time to reschedule. This caused a major inconvenience and wasted trip. I hope the office improves communication and ensures necessary medications are in stock before confirming appointments so other patients don't experience the same frustration.

Wow - I know that there are always complaints about Rayus but this place is fantastic! I arrived…read more30 minutes early for my bone density test. I was greeted by Rayna who was absolutely lovely. Immediately I was put at ease and felt welcomed. I sat down expecting to wait for 30 minutes so I opened my kindle. Oops - they called me! I didn't even get to read one sentence. I was then greeted by Precious. She was also kind and gentle. The entire exam took less than 10 minutes. I was back in my car before my original appointment time. Thank you ladies - it was a pleasure!

I showed up for appointment this morning and Giuseppa was incredibly helpful even though I was…read morecompletely disorganized. She could have been frustrated with me, but instead she was understanding and helpful which made my chaotic morning much better.

Had a cat scan today -- my very first-- at Acumin in Wellington. I was terrified! The girls at the…read moredesk were very friendly and reassuring. The tec, Cory was very professional and kind. A very comfortable and secure experience.

Went in July for an imaging paid for my service. Seven months later I get a bill from the…read morecollection agency? Finding out they show I never made a payment. Luckily I had a credit card statement from MasterCard. Be aware.

On December 16th, 2021, I went to Wellington Regional Medical Center Outpatient Diagnostic Center…read more(ODC) for mammograms and ultrasounds. My experience was wonderful. Starting with scheduling, Karen was very patient with me, fitting my busy work schedule with the testing schedule. Angelica greeted me nicely upon arrival, and sign-up was easy and short. I did not have to sit and wait. Right away, Narkeisha, the mammogram technician, came to pick me up explained the procedure to me regardless of my clinical background. Then, Natalia greeted me and was very professional for my ultrasound. The completion of both tests was under one hour. I did not experience any long wait. Great experience. This place is fantastic. I would highly recommend it for your no-delay testing. I am so glad I chose (ODC) and would highly recommend it to anyone.

Had a 1pm appointment, had to wait 30 mins before being taken care of. Once called to the mammogram…read moreroom, the experience was painless and uneventful. The wait was long and that is why I gave a 3 star rating. I didn't think they were so busy that I had to wait. As you can tell, waiting is not something I like to do for a long time and in an empty waiting room, 30 mins felt like forever.

Front desk was helpful and kind. The techs I worked with were also nice and not rushed.read more

The Indian woman who sits at the front desk is terrible with patients. I have visited this office…read moreseveral times and every time I visit I witness how she treats those who approach her desk and is rude and dismissive. I walked in to make a schedule, which I've done before with no issue. This rude woman hands me a card and tells me to call scheduling. I've made appointments in person before with no issues. The office wasn't busy and she claimed the scheduler was out for the day, which was a complete lie. She has no patient advocacy skills and should not work in patient care.

Today I had a five-star experience. I had a ultrasound scheduled for the this morning and 9 a.m…read more and I forgot Mona called me and said she could fit me in even though I had missed my appointment. She is the administrator at the front desk. The ultrasound technician Ivan was very friendly and comforting. He did a great job and told me about all the other types of tests and scans that are available at their location. Friendly supportive staff easy to get in and out. Thank you Mona and Ivan.

this is for the loxahatchee location. hire front desk people who are friendly but more importantly,…read moredo their job correctly. medical reception is not difficult. check patient's in at their arrival time. simple.

I came in Today march 15th 2026 The front desk lady is extremely unprofessional and rude she told…read moreme it was "my fault" that I didn't give her the address for where I needed my medication to go I realize that I had a different one on file and apologized after that I stated I needed the medication sent to the location of my verbal request it was done wrong the first time I was feeling terrible as I'm trying to help her correct the mistake I was looking up the address on my phone and my phone took me to a pharmacy that was in the plaza of this facility instead of the one that I needed it to go she realized that and said " I thought you said you need the one on forest hill and jog this is not it with a very cold and rude tone and I was like "oh your right my apologies can you give me a second please to find it in my phone I don't feel well and I'm trying to find it" she was even more disrespectful and impatient with me I was going through a lot physically and was having a hard time concentrating nonetheless I finally gave her the correct address and she said it's done then she cut me the most distasteful look afterwards as if my presence was such an inconvenience to her I went to my pharmacy and drove all the way back to this facility for her to correct the error and that's how I was treated she was so disrespectful that I broke down in tears because I was already trying to explain to her that I felt really bad physically and that my symptoms are getting worse it seemed like my words were going through one ear and out the other as I was speaking to her but after my pleas she finally told the doctor and the doctor spoke with me he was very kind and understanding everyone else at the facility is extremely nice attentive and patient especially the nurse and the doctor but watch out for the front desk lady it's sickening Because people come there to feel better and she makes matters worse by being rude people experiencing sickness don't need that extra pain I literally told her I did not have the energy to go back and forth with her and I even apologized for my behalf because I was the one that had the wrong address on file and then I proceeded to give her the wrong address when I was looking for it on my phone but she didn't need to say things like "it's all your fault" and whatnot how she treated me was uncalled for anyway moral of the story the medical care is amazing it's just that front desk lady

I had a great experience here! Raven at the front desk was very pleasant and welcoming, making the…read morecheck-in process smooth and comfortable. Sam, the ultrasound technician, is truly top-notch -- if you want to feel calm and relaxed during your ultrasound, especially when you're stressed, she's amazingly kind and compassionate. Dina, the mammogram tech, is also very sweet and caring, which made the whole visit even better. Highly recommend this team for anyone needing these services!

I'm extremely disappointed with the front desk, Karla and staff at Advance Diagnostic Group located…read moreon 7701 Southern Blvd.-Suite 210, West Palm Beach, Fl 33411. 561-295-1558 After being referred by my primary care doctor for an MRI, I called multiple times over two days-no one answered, despite leaving various messages, no calls were returned. I finally got through only because my primary care office intervened. When I spoke with the receptionist, Karla, she was rude, dismissive, and completely lacking in compassion. I was also told that an authorization for my appointment had been submitted, which turned out to be false. The entire experience was unprofessional and frustrating. Patients deserve to be treated with respect and honesty-especially when dealing with health concerns. I won't be returning.

Everyone on the staff from checking in to checkout were wonderful, kind and professional. I have…read morebeen very sick and was very apprehensive about my test to be taken. I was treated very well by the technicians, and everyone was pleasant with a smile on their face. Things ran smoothly and on-time. I thank you for making a tough day as easy as can be. xx Also, the place was clean and well-managed !!Karen Sch

Akumin is a medical imaging facility located in Wellington FL. It is one of many locations that…read morethis company has. This location has ok parking, and isn't hard to get to. They are incredibly disorganized with their staff not talking to each other. The employee that scheduled me looked up my insurance told me that I would have a $0 copay as my insurance was covered. So I made the appointment. Got there and they gave me my paperwork quickly and took my insurance card and license and tells me to sit down. Calls my name again and proceeds to tell me that my copay is $325. I've never had that copay in my life at a place like this, not even one out of network. I told her that there's no way and said the scheduler told me it would be $0. She said that they've been getting a lot of complaints about that from patients....yet they haven't fixed the issue? I told her that I don't even have to pay a copay of $250 a day when I'm Admitted to the hospital so that must be wrong. She said it's part of your deductible which I don't have unless it's an ambulance ride or I have to buy medical equipment. Finally I told them just to bill my insurance or I was walking out. They agreed after speaking with their manager. The scan I had was ok, but the nurse that I originally had stepped out for a lunch break and I got a new one. When I got the new one she didn't know I was there and I had to walk into the room where another person was on a conference call. The nurse then proceeded to do the scan while having a personal phone call with another employee on the phone. As a result I'm a bit worried that her split attention messed up the results/scan somehow. Usually with this scan you lay down for 4+ hours and get a scan every hour, but this facility does it differently. As a result I had to sit in an uncomfortable chair every hour I had to wait instead of lying down relaxing. Their AC was also out in the room I was in which is a health hazard as places like these (hospitals, doctors offices etc.) have to stay very cold to kill bacteria and viruses. TLDR: All in all the experience was terrible. The staff doesn't communicate with each other causing insurance info discrepancies and causing possible unwanted bills all while blaming the patient (I did look up my insurance online before and they did take it). Their medical staff rushes you and doesn't pay attention, all the while making you wait in uncomfortable places. I'm worried about the competency of their staff both medical and front desk. I would stay away from Akumin, but especially this location.