Every bit of my first impression of RAYUS experience was great, from the phone scheduler who helped me make an appointment that fit around work... to the receptionist who checked me in efficiently and quick... to the facility itself; clean, bright, spacious, and nicely decorated so you're not just sitting and waiting in a sterile space. Second impression was less than perfect, and I figured out why they call this the waiting room. Thank goodness I made my appointment for "first" thing in the morning. Even with an 8am appointment, I was nowhere near first in line, and didn't get called back until 8:15. Not horrible, but definitely not ideal. Heading back in for my X-Ray, I found out that back of the house is every bit as friendly and efficient as the front. Out in literally 5 minutes. read more

RAYUS Radiology - Diagnostic Imaging Near Me - Boynton Beach, Florida

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The person on the phone who booked this appointment with me was incredibly helpful, patient, and knowledgeable: thank you! I did arrive early, and so thankful I did, because just standing at the line to check in took a few minutes, as the two staff people at the front desk seemed to be asking a lot of questions just for check-ins, and even though there is a few feet of distance between the desk and where the waiting line begins, I could hear the employee ask a question about cancer history, which seemed pretty intense and private for an open waiting room. The line behind me quickly grew to the entire length of the rather large waiting room. I filled up my water bottle at the coffee counter. They have a nice water machine, but there were no paper towels or napkins in sight. We didn't wait long, and the folks who performed the x-ray were kind and fun with my kid. Thank you! read more

Hands down the most incompetent scheduling department I have ever had the misfortune to deal with! Today, for the second time, I was turned away because "we don't have an order". The first time I waited an hour while they tried to get one. This time the extremely unhelpful and rude tech said, "I will not do this without an order!!!", even though I had a standing order that I was told by the scheduler would never be a problem. I had even told the scheduler that because I had gone through this before, I did not want it to happen again, and she stated that there never should have been an issue and that there wouldn't be one this time. Well, it happened again! The elderly woman before me left crying hysterically because the same thing happened to her, and she was dealing with cancer. This poor woman also remarked about how impossible it is to get someone on the phone just to schedule an appointment, which has been my same experience. Disgraceful! Given the myriad complaints about Rayus, especially at this location, might a savvy manager solve this issue by having staff assure the order is there before sending reminders ad nauseum for clients to come for their appointments? I have had it with this ineffectual, shamefully run business. You might want to think twice before wasting your time! read more

I will never go back to this place I had appointment for 12:45 their systems were not working how she checked me I don't know didn't ask for my insurance so I sitting there waiting I see people who were in front go in so I think I will be next now its 1:30 I go to the ask what is going on they said sorry we will check so now I am really piss it 1:45 they tell me we can't take you there is a problem we need to call your doctor I was so piss I told them to forget it I will never be back and you don't charge me read more

Rayus calls to schedule an apointment. Then I'm placed on hold for almost an hour! I hang up. They call me back to schedule again. You got it! They place me on hold, and after 40 minutes I hang up again. Why do they bother with this absolutely insane system? If there were other Radiology choices close to em, I would never use this RAYUS again. read more

Those scheduling appointments and sitting at the front end desks Both boynton East and west Not pleasant at all. Absolutely not pleasant. And no one ever answers the phone to schedule. New system. Understandable. But very very uncomfortable for all. Looking for other imaging options because this was not my only challenge. I've been going there since before they were them. There are. Many other options. read more

RAYUS Radiology - Diagnostic Imaging Near Me - Boynton Beach, Florida

There was a line out the door to check in. I was given a tablet that took forever to upload. After Waiting :45 for a test I went up to the register and asked how much longer it will be. I was told the wait was an hour longer. I showed the woman at the checking counter that I was wearing a bathing suit underneath my clothing and left my family at the pool I needed to reschedule. I'm disappointed that if I wasn't on time, I would be charged $50; but if they're not on time ... read more

RAYUS Radiology - The line out the door to check in - Diagnostic Imaging Near Me - Boynton Beach, Florida

Although I left a glowing review for the care I received while there, I've been calling 3 locations for the last couple of days.....They never ever ever answer the phone! I'm NOT going to continue using them! Ridiculous! I'm currently holding for 25 minutes, yesterday it was 48.... read more

If I could give this place 0 stars I would! Their appointment setters are rude as hell. A week and probably 11 phone calls regarding my insurance (cobra) and I get there and it's still a problem. Which is whatever. They didn't tell me I needed my prior medical disks. Until three days ago. Okay, cool I get them. They told me to bring them in 15 minutes before my appointment and fax the reports. So I do. Tell me why I still sat there for over an hour ?!?! Only for them to tell me the disks took too long to upload and my appointment time was missed..they could see me but it will be two hours?!?! Go anywhere else.... read more

The absolute worst experience in healthcare. I don't know what's going on behind the scenes at Rayus, but something is clearly broken. The way their schedulers treat people is beyond unprofessional; it reflects either miserable working conditions, no training, or a total disregard for patients. I spent an absurd amount of time on the phone today trying to schedule an MRI. This is time sensitive for me because I'm having major surgery, yet both schedulers I spoke with were rude, dismissive, condescending, and completely uninterested in doing their jobs. I actually had to call back because the first scheduler was so incompetent that I didn't trust the information she gave me. Unfortunately, the second person was just as unpleasant. No patient should be treated this way, especially when dealing with something as serious as medical imaging. This company needs a complete overhaul of its customer service and training. The worst. read more

Terrible since buy out. Told to contact my Insurance, so I did. Was told CT was covered. Rayus does not believe me. Wants me to sign a waiver, but can't tell me what the waiver says until I go there. Call took 39 minutes and 46 seconds. No one answers the phone for 10+ minutes. Every 1/2 minute the recording said they are going to an ELECTRONIC records system. I guess the steam powered computers wore out?? read more

Absolutely abysmal Customer service. besides the fact our Doctor said the films were some of the worst they had seen, you will wait a minimum 15-20 minutes on hold trying to make an appointment. Don't even try calling to have the films sent to your doctor, after 20 minutes your call will be cut off. multiple tries. you will have to go to the location if you want anything done. Once we got through to a scheduler, We spent 30 minutes trying to get all the info passed along for our appointment. Maybe someone else who doesn't do schedules got stuck on the phones. I don't know. When we got there they had less than half the info correct and the other half was missing. Maybe insurance companies accept them because they cost them less. but you may have to go elsewhere to get anything done correctly anyways. read more

The place is nice, seems clean but I hate the way they call you by your first or last name...what about HIPPA? numbers might be a better option. I just sounds rude, like NEXT! Also Records Requests each time I call to request my records I am told ok, no problem, yet when I arrive to pick them up, they are not ready and I am forced to wait for extended periods of time, today I had to wait over 30 minutes (same as last time) for something that was previously requested, and I was assured would be ready when I got there to pick it up. read more

Got to say I'm very upset made and appointment over 3 weeks for today may 13th for a malignant neoplasm of prostate my appointment was for 6:10 after waiting 30 minutes I'm called for cat scan so I thought they gave me an mri lower spin I just tested positive for prostate cancer and waited 3 weeks for my appointment never again. Besides they always ask me for a co pay which I don't have, I have united healthcare dual plan which they should know by now, but I always explain Jayden toke great care off me just wish they would upgrade my status so I would not have to keep telling them the same thing. But it really doesn't matter I will find another radiology to go to I have insurance to go anywhere I want. It won't be Rayus read more

RAYUS Radiology - Rayus radiology - Diagnostic Imaging Near Me - Boynton Beach, Florida

Good experience. No issues with any of the staff, from the representative on the phone when I first booked my appt all the way to the front desk rep, radiologist and nurse who took care of me. Everyone was pretty friendly. I went there late around 8:30 PM so it was quite empty and I was the only one in line. I was provided headphones that play music to block out the noise of the MRI machine. I would recommend going late if that works with your schedule. read more

I want those who get an MRI of the chest to know that it takes about 60 minutes without moving the whole time . The cylinder had 5 inches of clearance which was difficult and many construction type noises for the whole time period. It was the most tortuous test I've ever taken and I've been thru many including quadruple bypass surgery 5 months ago. Beware of this test. Good Luck.. read more

Had an ankle X-Ray. It was ordered STAT by my doctor. Rayus did the XRay. They can't seem to get a radiologist to look at it, much less read it. It's been over 48 hours and I've called them over.a dozen times with different excuses given to me every time. It's unbelievable. It's the worst service on the planet. . read more

I went to Rayus on Gateway for my 6.00 pm appointment. I was taken back to get my scan at 6.40pm. No apology for the wait. Scan was completed at 7.00pm. I was told to go get the disc at the front. I requested the disc at 7.00 pm and was told it would be 20 mins. At 7.30 p.m I requested the disc again and was told they would have to burn another one. I waited another 15 mins and got the disc. The two people behind the desk Naskika and Jayden were incredibly rude. The tablet that you I put the info was so dirty. I don't want to think the last time it was cleaned. The tech who did the scan needs to understand not everyone has perfect hearing and it doesn't help when she has her back turned and is talking. The rayus is Delray is way more professional and the staff at Boynton need to be trained by the staff in Delray. read more

Field trip for XRay and Ultrasound today. This is a really quiet location, well it is today. Staff is great. read more

RAYUS Radiology - Lobby - Diagnostic Imaging Near Me - Boynton Beach, Florida

I have a time sensitive injury and was told by my orthopedic that he wants me to use Rayus for the higher quality machines. I've called No less than 10 times today and get the message about a slight delay do to new software. Surprised this company stays in business. The website advertises same or at least next day appointments. Good luck getting through to them for one!!! read more

If I could give them a zero I would. Imagine showing up for a CT Scan from a well known Orthopedic Surgeons orders and the tech doesnt know how to do the scan so I am left waiting an hour until they admit they dont know that they are doing. I speak to the head of the site, I explain this is a teaching moment instead of losing my cool. She books me for the following day, the same things happens. Are you serious? Total incompetence. These people should be fired. I will be sure to relay my experience to my ortho Dr, Grandic and see if they can find more competent humans, a more competent practice? read more

Excellent scheduling and performance of MRI. But 2 weeks later, no report. I call, 27 minutes on hold. Then toldSorry we have a new system and we are severely backed up. I have dr appt today, ask for radiologist to put it at top of pile. Sorry, no can do. Ask for copy if MRI, which they did not give me at time of scan. Had to drive back to get it. Never told they were having a problem. Not OK. Be warned read more

3 weeks, still no report. One hour in the waiting room. Images were a little messed up. No disk. Voice mail full. I think this company has given up. I should have read the reviews. Radiologist was nice. I guess their still using the old "we have a new system". Patients aren't happy, but oh boy, look at the share price of that private equity. Booooo care quality? none apparently read more

This location has a locked door on the weekends. I buzzed ten times and couldn't get the door to work. After calling the Wellington office and speaking to a not so friendly person she advised me that someone would help me. Completely rude at that office. God forbid I was older and needed help. When I finally got help to get in and said hello thank you. I was ignored. Gotta love customer service. Oh by the way, the lady who helped me was also the front end help. The technician was nice. Saving grace. Last time I use Rayus. All of this because they canceled my appointment at another location. I drive over here because there is not a location for MRI services near me. Needless to say it again last time. read more

The experience at Rayus is terrible! No customer service, no IT response after 6 contacts over 5 days, no consideration for the patient playing only rap music in headphones, no courtesy for patients time when they always are running behind. if you want a terrible experience go here read more

This office is awful. I arrived 30 minutes early as requested; they couldn't do 2 of the 3 scans so I end up waiting for just 1, over an hour later finally get called back, scanned, then more waiting for the CD. If you don't have 4-5 hours to waste don't bother with this location read more

The people that are answering the phone are SO nice about rescheduling and getting you in!!!! They are all fast, efficient and friendly and get you out the door in such a professional manner. Please-don't Hesitate to use this location!!! read more

Ann Marie is SO KIND, if you are going for a mammogram, definitely request her. Theresa at the front desk is wonderful too, so efficient, and makes sure to put in my notes, that I get Ann Marie. Thank you girls! read more

Don't take your baby for an xray there. They came up with a completely wrong report signed by a MD dr saying my baby had a lesion in his skull, but thank GOD it was wrong as I had to take my baby to the hospital for a full ct scan. This facility is not equipped for XRAYs on babies. read more

Both locations in Boynton Beach, i.e. Gateway and El Clair Ranch are in a race to the bottom and it's a tie. Terrible front office attitudes, terrible appt making skills, terrible customer service, they blame everyone except themselves, and spend most of their time covering each other's mistakes and training each other, no thanks - don't waste your time if you truly want good customer service - everything possible they could do to screw up concerning my appts, they did! They never apologized for their errors, nothing, see ya - I take my health seriously, too bad you don't, no accountability, don't waste your time. Now it's my turn to say "next" - will never go back to either location, ever! read more

Inconsiderate staff, sat 1.5 hours after my appointment with no apology or explanation. Even tech wasn't very friendly. One front counter employee told an upset customer I hope you fall and hurt yourself on his way out and another told me to just leave after questioning if I can get $50 back since they were 1.5 hours late in treating me. If I were to be 1.5 hours late they would charge me $50. read more

If I could give zero I would. 6 days later still no results for a brain MRI... I had a bleed 5 years ago, started to feel weird, surgeon ordered tests and 6 days later still have not received report. How in the world do you keep people waiting this long? I have been a wreck waiting and I called and robot man said 5-7 business days! Disgraceful I would NEVER use again nor would I recommend. read more

The people who helped me before the MRI were great. The person who did the MRI scan was rude, negligent, and indifferent. She at first refused to do the test for my kidneys. She rushed everything. She would have sent me in with an underwire bra had I not asked about a gown. She told me that her goal was getting people in and out as fast as possible. I was quite nervous and frightened, and she had zero compassion. It was the single worst experience I have ever had for a medical test. She is in the wrong field. I will never go back to this location. My goal is not speed but accurate results. read more

I love this facility. They are friendly, caring and generally take me in earlier than my appointment time.

I went there for a CT scan with contrast. They messaged me and told me I needed to come in the day before and get barium for the test. got there...they said I did not need it...wasted trip. Got there the next day at 8:30 pm for the test...and they told me it was not at that facility...had to drive another 15 minutes through traffic. Got there....had to wait an hour before they saw me. People giving the test were nice...Front office was rude and uncaring...except for their phones... read more

Two weeks and radiology hasn't read my report. They claim new computer system is a nightmare. Stay away.

I was just on the phone with someone for 25 minutes trying to get an appointment! They were extremely unprofessional and did not understand my basic questions. They kept asking me about my email username (which has the word dancer in it) and the fact that i used to be a tap dancer instead of helping me with trying to get scheduled to make sure i don't have breast cancer. I am extremely aggravated and angry about the lack of care exhibited by this person. he also asked why i wasn't able to pay out of pocket for a breast ultrasound in a very condescending way which is ridiculous for a health care system to treat patients. I have a prescription from my doctor to come here but after this I don't think i'll ever be returning. read more

If I could give this 0 stars I would! Rude staff, incompetent radiologists that make BIG mistakes in their readings, with no accountability other than going through a law suit, waiting 45 min just to make an appt. there systems have changed and my for the better. Rayus overall has declined. read more

The most horrible customer skills from Mariekus (sp) to schedule an appointment! Yelling at me "If you don't know your type of test, you get to hold!" Never once said the words please, thank you. She says "Hold" Shame on Rayus for hiring someone with such poor service skills or not providing proper training. Isn't that why we interview .....to find the person with the right skills! Absolutely horrible, rude, cold behavior by Mariekus! To boot because I told her she was rude, she never made the appointment she told me was scheduled....a vendetta! read more

I would give Rayus five stars except for their scheduling! It can take up to an hour to get someone on the phone to make or change an appointment! This is unacceptable and unprofessional! I've had trouble scheduling and mri for over two weeks now they keep asking me for more information and now I have give it to them three times and still I can't make an appointment,and they say they will call me back. When they do call I STILL have to wait forever to get someone to answer. Unfortunately Rayus had bought out all the other diagnostic centers so we really don't have much of a choice! read more