I had an extremely unpleasant and unprofessional experience with Huston Cadillac's sales…read moredepartment. It took three business days plus a weekend to reach what should have been a reasonable price on their Yukon. This was, by far, the longest and most inefficient negotiation process I've ever experienced when purchasing a vehicle. Simple requests for updated deal sheets with different scenarios routinely took hours to receive. After significant effort on both sides, I ultimately decided to move forward with another dealer who had a better equipped vehicle available. This was a last minute decision, but it was my choice to make as the customer and buyer. I made a point to inform Justin and Richard before closing time that I would not be coming in. Despite this, Justin proceeded to repeatedly harass me into the next morning. Both individuals attempted to make me feel guilty for my decision, as if I had done something wrong. Trying to make it seem like they all stayed after hours to make this happen. During this exchange, Justin was especially rude, unprofessional, and immature. Making comments that no customer should ever be subjected to. To make matters worse, the following day they ran my credit again without any valid reason or authorization, after the deal had already been canceled. This appeared to be done out of spite and was completely inappropriate. I understand that losing a sale is frustrating and that the auto industry is competitive, but sales professionals should still maintain basic standards of professionalism and respect. Management should also take responsibility for the conduct of their staff and the way they represent the company. My advice, consider shopping elsewhere. You may be surprised how much better the pricing and overall experience can be sometimes just 30 minutes away.

I have been going to Huston Cadillac for service on my 2023 Cadillac Escalade, that I did not buy…read morefrom Huston, for over two years and my service advisor is Jim Maggart. Jim is the best! He always greet you with a smile and a handshake and has taken care of any issues or service for my vehicle without any problems or hold up at all. I commend the service team and especially Jim. I liked the dealership so much that I traded my 2023 Escalade for a brand new 2025 Escalade and could not be happier. Great service and sales departments! I highly recommend Huston Cadillac!

I brought my car in for 4 different problems and all were fixed quickly and within the time they…read morequoted. The staff were exceptional courteous and were anxious to please at all stages from presenting them with the problems to receiving the bill. They provided clear explanations throughout the whole process. The shuttle driver was very pleasant and a safe driver. I will encourage my friends to use their service.

I drive 3 hours to go to this dealership, I haven't found another that has such an excellent…read morestandard of quality and service, you will not regret going here. Call ahead for service though, they book up fast cause they're that good.

I cannot stress enough how amazing this establishment is. Luis is such a personable guy who helped…read moremy boyfriend get our car he helped us and put in a new battery for it and gave us the warranty. He was with us through the whole process of everything and even helped us get good insurance. We could not have been more thankful for everything. If you ever need to get a new used car i recommend checking this place out. Luis and his wife run a great business here and they are such kind people!! Thank you so much!

Don't ever buy from this company. They will sell a unit right under your feet. I worked with Trevor…read morefor almost 2 weeks on a getting a ram on my way out there to pick it up so that the night before I will never do business with this company ever again and I recommend that anyone reading this follows suit because if you cannot hold something for a customer they don't want you as a customer

Awesome experience. Easy to work with. Vehicle was perfect. Family will enjoy on our road tripsread more

I bought a VW Passat from Bruno at family auto sales on May 7th. I paid cash and I still dont have…read morethe title or the permanent plates as of June 18th. NEVER DO BUSINESS WITH THESE CROOKS! I looked in the DMV site and the title has not even been transferred to my name. They took my $ and pocketed it! I am 67 years old and on a fixed income and they took all that I had and I don't have the title to the car I purchased! I have contacted them numerous times and they won't respond. TO ALL THAT READ THIS - RUN FROM THESE CROOKS!

From the owner: At Family Auto Sales in Lake Wales, we'll do what it takes to help you find a reliable vehicle at a…read moregreat price that fits your budget! As a family-owned dealership, we understand that buying a used car can be stressful. From finding the vehicle that meets your needs to finding one that fits a tight budget, it's not easy. But at Family Auto Sales, our friendly and honest team members work closely with you to make the process a smooth one. We can even guarantee approval regardless of your credit! So come by our lot, take a look at our incredible selection, and take home a car, truck, or SUV today!

Brought my 2024 Grand Cherokee in because my 12volt outlet stopped working. I suspected a fuse…read moreproblem. The service writer checked the car in and took it to the shop. After about an hour and a half I was informed that it was repaired and they replaced the fuse. I was presented with a bill for $254 without any estimate prior to work being done. The detail was an hour labor for $189, a part for $15.43, a miscellaneous charge of $33.14 and $16.63 taxes. This is outrageous. $254 to change a fuse??? I live in a community very close to this dealer and will be certain to give them more than that amount of advertising about their service charges being outrageous. In addition I called the service manager the next morning to complain. He was busy. I left a message and now it is two days later and I have not received a call back.

easiest buying experience I have had at a dealership. I purchased a brand new jeep that I found…read moreonline. The jeep was already priced at a good deal so there was no need to have to try and haggle a reasonable price. The finance manager (Harry Parson) made the purchase easy , when there was an issue with the finance , he listened and fixed immediately, with the intent of securing good financing. Everybody i dealt with seem Attentive and willing to work for me and my needs. 10 Stars thanks to the crew at Lake Wales CDJR!

Every time I take my truck in it takes them forever to get it done. Last time I pick it up and…read moredrive home hear the same exact noise they said they fixed. Text the advisor no response. I am sure he probably stopped working their the service dept is all new faces every time you go there. Seems they have issues keeping people means they either pay like trash or have shitty management. It's sad it's a beautiful brand new facility. Do better dyer.

Terrible customer service skills from the service manager JOHN FLETCHER 407-376-1159 ! Extremely…read moreunprofessional hangs up on customers treats all customers and employees in a degrading manor! Called in spoke with the general manager regarding the issue, it is a shame that the sales team do such a professional outstanding job and the process be ruined by the service departments lack of ability to handle customers needs. This company/dealership would do its self and all of its customers a huge favor by getting rid of JOHN FLETCHER terrible excuse for a service manager!

In May 2011, I decided to purchase a more fuel efficient car. Knowing that I did not have a lot of…read moremoney to spend on the down payment, I found a 1998 Saturn SC2 at DJ's Auto Sales in Lake Wales, FL. I test drove the car and other than a little vibration, I didn't notice any issues. It was late as I had worked all day and checking the fluids slipped my mind. I took the car home that night and everything still seemed fine. A day or so later, I started noticing the transmission was shifting a little funny. I decided to check the transmission fluids. The fluid to my surprise was about twice as full as it should be. I immediately drained the fluid and changed the filter. The container I used to drain the fluid holds 7 quarts of fluid and over flowed onto my driveway from all the fluid that was in the car. After changing the fluid, the transmission seemed to shift ok. Not 100% like it should, but it was not nearly as bad as before. I mentioned this to Maria the woman who sold me the car, the next time I was in the office. She seemed surprised, but unconcerned. As a manager, myself, this bothered me. In August, the car was shifting worse and worse and one day would not even start. I replaced the neutral safety switch and a week later the starter. Between the two repairs, I spent over $400.00. I know there is a cost involved with owning a used car especially one that is nearly 14 years old. However, now the transmission is extremely worse. Now it is September and the car will not shift at all, if you put it in Drive. If you start the car out in 3rd gear, once it begins to shift, I can occasionally shift up into Drive successfully other times, it's like that gear does not even exit and the engine just revs. I've checked the fluids weekly since the first time the fluid was overfilled after I purchased the car. So it is not a fluid issue. On September 21, 2011, my sister took some insurance papers by the car lot to drop them off for me, as I work late and was unable to. She spoke with Maria about the problems we have been experiencing with the car starting with the fluid being over filled. Maria acted as if she had never heard of this from me. My sister inquired about possibly trading the car in for another vehicle with hopefully less issues. She was informed that I would have to pay another $1500 into the car and then I would be able to trade it in. While I understand in most circumstances, this would be a fair request. In this case, I think they should take some consideration into what has happened. In the past 4 months, I have put $2,200 into this car in repairs and payments. Approximately $1,800 in payments, which is more than what they paid for the car, I'm sure! As a hotel manager, when I'm dealing with a guest who has had a problem, I take into consideration many things. Maria refused to even consider any other option than what they offered. I think this is not the way to handle the situation what so ever. I would be willing to pay extra payments, maybe a little more down if they asked. But to pay $3,300 into a car that is not worth half of that is ludicrous. I will not recommend this place to anyone else and I just wanted to post this publicly so that other consumers can see what happens when you try to address a problem. Sincerely, Slipping in a Saturn