Ray's sold us an AC unit that we've had to have serviced nearly every single summer. When he came out this time, I finally asked what was going on. He was rude, said he didn't know how to fix it -- keep in mind, he SOLD us the product -- and then proceeded to tell us, "I see you bought your furnace from someone else and didn't call us." When I asked if I should call the company, he let me know that he was the company. He left without fixing the AC and without saying a word. There are other Lennox AC repair/sales companies out there. Stay away from this one! read more