Wow, terrible, terrible. Let me tell you in which way!
We came here b/c it's been exactly 50weeks since our last visit (I referred to my Instagram page) and that time I got pumpkin ice cream b/c I get pumpkin obsessed every fall around my birthday. I ran 12 miles in prep for the Detroit Half Marathon this coming Sunday so I wanted an early treat. Boy oh boy did I NOT get that. Here's why:
1) Line out the door. No prob for a 58F crisp evening and long lines usually indicate something good right? Wrong. Only 2 high school/ community college kids working. They were slow, not professional and throwing around bottles of whipped cream when they were empty. They smiled and were pleasant but c'mon when you have a line of 9 out the door, call in reinforcements!
2)Service: b/c there were only 2 working, the place was a mess. Yeah, its old school ice cream parlor counter seats but none of the tables were wiped so sticky table tops everywhere, napkin holders not refilled, Sunday paper opened and spread across the counter tables. I asked if they could wipe some tables off and for napkins and they took a good 10 mins trying to help other customers out before they could clean and get me napkins. When those customers got their ice cream, they too wanted to sit but had no place to!
3) Cleanliness: Again b/c of short staffing and the mess on the CUSTOMER side, it was also messy on THEIR side. Peanuts spilled across their topping station w/ chocolate syrup and cherry cordial juice droppings and not wiped up. Their ice cream display case had ice cream from other ice cream flavors that dropped into another batch b/c they were scooping too fast. Half their ice cream was empty and not even changed out for new ice cream! They told me they were out of pumpkin but fine, replace it w/ something else like your Mackinac Island fudge which you had on your list of flavors but didn't put out!
4) Taste: OMG, it was overly sweet, overly mixed or not mixed thoroughly enough. Consistency is definitely not their forte! I wanted pumpkin but they were out. Ok, I'll make do w/ cookies n' cream b/c how can you go wrong w/ Oreo ice cream?? Their cookies n' cream was so overly mixed that the "vanilla" base was the color of mocha and you could no longer taste chunks of oreos. FAIL. I got a 2 scoop sundae so my 2nd flavor was cinnamon, it was good, well mixed and flecks of cinnamon throughout. Even color throughout as well. My fiance got rum raisin and chocolate malt crunch. The rum raisin had some patches where the ice cream was "yellow" for the rum coloring and other parts that were white! The chocolate malt crunch was TOO SWEET. All you tasted was chocolate and no malt and what crunch?
5) Toppings: Again we got 2 scoop sundae's and I got butterscotch only b/c they were out of peanut butter. It was terrible. Glossy and see through that it looked like yellow corn syrup. Fiance got Sanders but it looked like tiny flecks of chocolate powder that was reconstituted w/ water. It tasted like stale Hershey's and not the choc fudge that Sander's is known for. Sander's would be embarrassed if they knew Ray's was serving this!
6) Cost: Adjusting for inflation is one thing but price gouging is another. For 2 two-scoop sundae's and 1 single scoop of ice cream it came out to $19.42. WTF? I'm happy to pay for quality b/c I'm a huge foodie (see my instagram page) but damn, I don't like feeling like I'm ripped off and ripped off I was. We immediately discussed our Yelp rating as we tried to eat our ice cream. We got 1/3 of the way thru and set it aside and did an analysis (I was w/ 2 engineers after all). One played devil's advocate and no matter how we weighed the pros & cons, Ray's has gone DOWNHILL.
SE Detroit is our new adopted home and I'm all for supporting local restaurants and businesses. I shop at Eastern Market Tues & Saturday and RO Farmers market and buying local generic Michigan brands like Spartan but I would gladly go 2-3 blocks north to Oberweis Dairy where I pay for what I get. Hell I would've gone to Guernsey Dairy in Northville or even the local custard stands!
Shame on you Rays Ice cream. You've gone down hill and don't even know how to reach out to your customers to turn yourself right-side up. The store has cover photos of award wins from Hour Detroit Magazine 2005, 2007, 2009 and 2013. I really don't know how and then I realized, they won for their loyal followers. Makes me question how some businesses actually win these awards. read more