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    Ray's Carpet - Ette

    4.0 (1 review)
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    Services - Ray's Carpet - Ette

    Carpet installation

    Floor installation

    Ray's Carpet - Ette Photos

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    9 years ago

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    Custom Carpet Centers

    Custom Carpet Centers

    (3 reviews)

    Did half ass instalation Did not finish the job didn't bring the materials to even do a complete…read morejob. Said they would make it right never did I will never buy anything from them again half ass work and not finished on hardwood floor or carpet Save yourselves hassel and money go to someone else No strips at doors and no trim on hardwood floors

    We purchased mohawk carpet from the olean store. The carpet had a 25 year warranty and a lifetime…read morewarranty on installation. After about two years the carpet pulled out from under the threshold. Custom carpet came out and put it back. After a few months it came out again. We had this carpet for four years now and noticed the fibers were coming out of the carpet as well. I called custom carpet and the manager came out looked at it and took pictures. I was told they would submit a claim but he was sure it would be denied because the carpet was not professionally cleaned every eighteen months. The carpet had been cleaned with our Bissell carpet cleaner(No decent carpet should come apart after four years weather you professionally clean it or not). Custom carpet lied to mohawk (if they really contacted them) and said my complaint was the carpet was crushed and matted. I never said that. My claim was denied. When I spoke with Ray in Orchard Park he didn't want to hear me out and hung up on me. They wouldn't even honor the lifetime warranty on installation where they cut the carpet short so it wouldn't stay under the threshold. Avoid custom carpet center at all cost. I will contact mohawk myself and give them the opportunity to make good.

    Ray's Carpet - Ette - carpetinstallation - Updated May 2026

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