Disclosure: I have no personal relationship with Carpet Express or any employee or owner thereof…read more This review is not only unsolicited - it will be a total surprise to this fine company. I should have left it long ago. I am so sorry to hear of the previous reviewer's experience - which does not reflect mine. My husband and I first contacted Carpet Express in 2005 to assess the possibility of renovating a rental property we had purchased, which needed new flooring. The owner was prompt and professional in assessing our needs. All-in-all, over the last 12 years, we have had ten properties re-floored by Carpet Express - including the installation of carpeting, vinyl sheet flooring, vinyl plank flooring, composite vinyl tile flooring and stone flooring. One of our properties also has natural stone countertops - installed by Carpet Express. I can't say enough good things about their professionalism, work ethic, and customer service. Bill, Brandon and Aaron have always treated me with respect, as well as kindness. I have often bickered with Brandon, until he gave me the price I wanted for a piece of carpet. He is a worthy adversary - but, in the end, he is all about keeping the customer. If you have a business or home anywhere near New York's Southern Tier area, I can highly recommend Carpet Express' products and service. Tell them Kay sent you. :)

My husband and I hired Carpet Express to install new flooring in the living room, kitchen, dining…read moreroom, entry way and bathroom of our home. At first we were thrilled with the work! After a couple of months we noticed mold was growing around the floor where the pipe to the toilet met the floor. We called Carpet Express and they refused to come out and investigate. Instead told us it was a plumbing problem and told us to hire a plumber, then call them back when the plumber fixed the leak. We hired a plumber who came out and fixed the leak (plumber said whoever reattached the pipe had over tightened the hose causing the leak). We called Carpet Express and they set up an appointment to have an installer come back out to our house to install new flooring in the bathroom. We discovered when they returned to fix the floor that they had never removed the old floor! We called Carpet Express to discuss the bill and no one would call us back. Instead we received a bill of $460 in the mail! My husband and I drove to Carpet Express to discuss the bill. Carpet Express told us their installer told them that he did not remove the toilet! What a LIE! Why would we remove the toilet, especially when they charged us for the removal on our initial bill??? Carpet Express then accused us of not wanting to pay our bill? Strange considering we paid them $4000 for the first bad job they did. All we wanted was for them to fix the poor installation job in the bathroom. They fixed it alright, but said we were liable and charged us for their mistake! I highly recommend if you are looking for new floors you go somewhere else and avoid the headache we've endured!

Buyer Beware!! We stopped in on Saturday August 3rd and met with Justin to price up some new…read morecarpet. We were told that the pricing on the pink sign was the per SF cost for carpet only. Justin worked up the carpet and install price which came in at $15/SF. The quote was high so we decided to think about it. When we got home we realized we forgot to write down the manufacturer of the carpets we liked so we went to the Carpet Town website to see if the info was online. We found the carpet we chose and found out the pricing online was $1.50 - $2/SF cheaper on their website. That would have been an $1,800 savings on our project. Unfortunately Carpet Town lost us as a customer and we will be taking our business elsewhere. We don't appreciate the shady sales tactics!

I was "floored" by the selection carpet, vinyl/laminate and hardwoods! Now, my concern is that I…read morehave too much to choose from and will have difficulty making a decision on what type of flooring to purchase. Great finance options too! Well worth my drive from WNY to see the selection that Wellsville Carpet Town can provide!

Very professional and helpful today in helping my grandmother who had to get new carpet, but was…read morevery restricted by her apartment complex's terrible policies about not allowing the carpet placement in a furnished apt. Richard went the extra mile for an elderly women who needed help and for that we are forever grateful. Unfortunately, it took us escalating to social media before our requests for paid services could be considered, all was corrected soon after that. Thank you for a job well done today Richard and colleague and thank you to Jeremy for helping us understand the complexity of the situation with a very quick social media response time. You all were much more helpful than the employees that answer your phone, hopefully that can be improved.

From the owner: Certified in Sales & Installation…read more Here at Ray's Carpet-ette, we pride ourselves in making your buying experience as easy as possible. Ray's is fully committed to bringing you the highest quality products and services possible. Not only are we willing to go the extra mile to show our friendliness, compassion, and supportiveness to you as the customer, but also we want you to be as satisfied with your purchase as we are in providing it to you. We have been in business for over 25 years, with more than 35 years of experience in sales and installations. Ray's is currently the #1 leader for commercial sales in the Olean area. We thank you for your continued support and we look forward to serving your needs in the future. Until then you can browse our online samples and learn a little more about us.

If I could go lower I would. The sales staff are first rate, specifically Harold. The installation…read moremanager and carpet installers are beyond bad. I have a seam that can ben seen from space and they will not address the problem. After countless calls and txt mgs... they just ignore me. The worst carpet place in WNY.

Horrible experience with this company. They ordered the wrong carpet for the wrong room. Living…read moreroom torn apart for 2 months while waiting for replacement. Charged for extra carpet for room that was their mistake. Terrible customer service. No one returns calls and they are rude when finally talking to someone. Would never use this company again and recommend you get your flooring elsewhere. Horrible experience. Little to no restitution for their mistakes and my inconvenience.